Note fondée sur 646 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,2 Service et personnel
4,0 Confort de la chambre
4,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
très bon emplacement
Publié le 15 févr. 2024 sur Hotelsséjour très court ,simplement quelques achats au centre commerciale qui se situe a 15 minutes de marche de l'hôtel.
Commentaires de Gestion de l’hôtel
16 mars 2024 par Ramada Suites by Wyndham Manukau Team :), Gestion de l’hôtel
Chère Isabelle,Merci d'avoir partagé votre excellente évaluation avec nous! Nous sommes ravis d'apprendre que vous avez apprécié votre court séjour chez nous et que vous avez trouvé notre emplacement idéal pour vos besoins.Nous sommes heureux d'apprendre que vous avez pu profiter de votre temps à faire des achats au centre commercial situé à seulement 15 minutes de marche de l'hôtel. Nous espérons que vous avez trouvé tout ce que vous recherchiez!Si vous avez d'autres commentaires ou si nous pouvons vous assister d'une manière quelconque, n'hésitez pas à nous contacter. Nous serions ravis de vous accueillir à nouveau au Ramada Suites by Wyndham Manukau pour un autre séjour agréable.Cordialement,Ramada Suites by Wyndham Manukau :)
par un voyageur
Publié le 13 mars 2023 sur Expedia
Commentaires de Gestion de l’hôtel
20 avr. 2023 par Ramada Manukau, Gestion de l’hôtel
Thank you for sharing your feedback, we hope to see you soon again
par un voyageur
Tres bon hôtel pour court séjour.
Publié le 1 janv. 2020 sur HotelsSéjour d’une nuit pour un transit. Proximité d’un grand centre commercial et de l’aéroport. Très joli appartement, état neuf, bonne organisation pour une arrivée tardive. Service de garde des bagages très pratique. Nous sommes tout à fait satisfaits et recommandons cet hôtel.
Commentaires de Gestion de l’hôtel
5 janv. 2020 par Jenil Bhakta - Front Office Manager, Gestion de l’hôtel
Thank you for taking the time to give us your feedback. We appreciate the recommendation that you have given. Look forward to seeing you again at Ramada Manukau.
par un voyageur
Dont stay
Publié le 10 oct. 2024 sur HotelsDont recommend this to anyone.
Rooms are dirty and very smelly.
You get all the smells from the residents cooking and smoking.
The manager does not care and very unhelpful.
Commentaires de Gestion de l’hôtel
14 oct. 2024 par Jenil - Onsite Operations Manager, Gestion de l’hôtel
Dear Mark,I’m truly sorry to hear about your experience. Cleanliness and guest comfort are our top priorities, and it’s clear we fell short during your stay. We appreciate your feedback regarding the odors and will address this with our team immediately.Please know that we take your concerns seriously, and I will personally follow up to ensure improvements are made. Thank you for bringing this to our attention, and I hope you’ll consider giving us another chance in the future.Best regards,
par un voyageur
Publié le 10 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
14 oct. 2024 par Jenil - Onsite Operations Manager, Gestion de l’hôtel
Dear Andrew,Thank you for your review! We’re thrilled to hear you had a positive experience during your stay. If you have any specific highlights or suggestions for improvement, we’d love to hear them. We look forward to welcoming you back soon!Best regards,
par un voyageur de MOLLET DEL VALLES
Publié le 10 oct. 2024 sur Expedia
Buen sitio si quieres algo cerca del aeropuerto, desayuno muy básico, pero tienen huevos, beacon, salchichas. Algo bueno a destacar para lo que encuentras en algunos hoteles que incluyen desayuno.
Commentaires de Gestion de l’hôtel
14 oct. 2024 par Jenil - Onsite Operations Manager, Gestion de l’hôtel
Dear Antonio,Thank you for your review. We're glad to hear that you found our location convenient and enjoyed the breakfast options we offer. We appreciate your feedback about the breakfast quality, and we're always looking for ways to enhance our offerings.If you have any specific suggestions for improvements, we’d love to hear them. We hope to welcome you back for a better experience in the future.Best regards,
par un voyageur
Publié le 6 oct. 2024 sur Expedia
Parking was the only good part. Bedroom sheer curtains were so ripped that they offered no privacy. Lounge had none. Asked for addtional pillows two days in a row and never received them. Cafe food terrible. We were given the wrong times for breakfast and were reluctantly given a $50 credit to use in the cafe. We didn't use it all, so I asked if balance could be applied to the bill but was denied. We won't we returning or recommending this accommodation.
Commentaires de Gestion de l’hôtel
14 oct. 2024 par Jenil - Onsite Operations Manager, Gestion de l’hôtel
Dear Sarah,Thank you for taking the time to share your feedback. We're truly sorry to hear about your experience during your stay. It’s disappointing to know that the condition of the curtains and the lack of pillows impacted your comfort. We also apologize for the issues you encountered with the cafe food and communication regarding breakfast times.Your comments about the 50 credit are noted, and we understand your frustration. We strive to provide a better experience for all our guests, and your insights will help us improve.We appreciate your feedback and hope you’ll consider giving us another chance in the future.Best regards,
par un voyageur
So-so room with problems checking in
Publié le 6 oct. 2024 sur HotelsThe front desk was not manned until 10 pm as stated. The check-in process was very clumsy, poorly described and took 30 minutes to get inside the building. The room itself was small with little to no furniture other than the bed. The included breakfast was ok.
Commentaires de Gestion de l’hôtel
6 oct. 2024 par Jenil Bhakta - Onsite Operations Manager, Gestion de l’hôtel
Dear Phillip,Thank you for sharing your feedback. We sincerely apologize for the difficulties you encountered during check-in and for any inconvenience this caused. A smooth and efficient check-in process is something we aim for, and we regret that we fell short of that standard during your stay. We will review our procedures and ensure better clarity and quicker assistance for future guests, especially during late check-ins.We also appreciate your comments regarding the room size and furnishings. While some of our rooms are designed to be more minimalist, we understand that this may not have met your expectations. Your feedback helps us identify areas where we can enhance guest comfort.We're glad to hear that you found the included breakfast satisfactory, but we recognize there is room for improvement across other aspects of your stay. We appreciate your review and will use it to ensure a better experience moving forward.Thank you for staying with us, and we hope you will consider giving us another opportunity in the future.
par un voyageur
Has gone down in cleanliness from last stay
Publié le 4 oct. 2024 sur HotelsThe room smelt of cigarette smoke. It seemed to be coming from the air conditioning unit. Lots of kids running up and down the hall making very loud screaming and yelling. Bathroom shelf falling off the wall and room itself smelt of dust. Staff friendly. Used gym and that was fine. Not iron or ironing board.
Commentaires de Gestion de l’hôtel
6 oct. 2024 par Jenil Bhakta - Onsite Operations Manager, Gestion de l’hôtel
Dear Tracy,Thank you for taking the time to share your feedback with us. We are truly sorry to hear that your recent stay did not meet the standards you experienced previously, particularly regarding the cleanliness and condition of the room.Please accept our sincere apologies for the cigarette smell and the disturbances caused by noise in the hallways. We understand how important a peaceful and clean environment is for a comfortable stay, and we will immediately investigate the source of the odor, especially with the air conditioning unit. We also regret the inconvenience of the bathroom shelf and dust in the room. These issues are not reflective of the experience we aim to provide, and we will work with our housekeeping and maintenance teams to address them promptly.It's great to hear that you found our staff friendly and had a positive experience using the gym. However, we are sorry you didn’t have access to an iron and ironing board. These are available upon request, and we will ensure that this is communicated more clearly to our guests moving forward.We truly appreciate your feedback as it helps us improve, and we hope to have the opportunity to provide you with a much better experience on your next visit.
par un voyageur
Not Worth It
Publié le 25 sept. 2024 sur HotelsI've stayed here a couple of times and mostly I find the mattresses quite worn out and uncomfortable. Complained about that as well but apparently they are not interested in replacement. I would rather prefer to stay somewhere else next time.
Commentaires de Gestion de l’hôtel
6 oct. 2024 par Jenil Bhakta - Onsite Operations Manager, Gestion de l’hôtel
Dear Guest,Thank you for sharing your feedback with us. We sincerely apologize for the discomfort you experienced during your stay, particularly with the mattresses. Ensuring our guests have a comfortable and restful experience is a top priority, and we regret that we did not meet your expectations in this regard.We take your concerns seriously and will review the condition of the mattresses in the room you stayed in to address any necessary replacements. Your comfort is important to us, and we are committed to improving our facilities based on feedback like yours.We value your loyalty as a returning guest, and it’s disappointing to hear that your experience this time was not up to the standard we aim to provide. Should you decide to give us another opportunity in the future, we would be more than happy to ensure a better and more comfortable stay.Thank you again for your feedback, and we hope to welcome you back under improved circumstances.
