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The Grand by SkyCity

5.0 star property
5-star luxury hotel near Sky Tower

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Photo gallery for The Grand by SkyCity

Reception
Point of interest
View from room
Grand Opulence Suite
Front of property

Reviews

9.2 out of 10
Wonderful

Popular amenities

Explore the area

Map
90 Federal Street, Auckland, 1010
  • Sky Tower
    ‪1 min walk‬
  • SkyCity Casino
    ‪2 min walk‬
  • Auckland Ferry Terminal
    ‪11 min walk‬
  • Auckland (AKL-Auckland Intl.)
    ‪27 min drive‬

Room options

View all photos for Grand King Room

Hypo-allergenic bedding, minibar, in-room safe, blackout drapes

Grand King Room

  • City view
  • 28 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Grand Deluxe Suite

65-inch Smart TV with satellite channels, pay movies

Grand Deluxe Suite

  • City view
  • 56 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Grand Harbour View King Room

Grand Harbour View King Room | City view

Grand Harbour View King Room

  • Harbor view
  • 28 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Grand Accessible King Room

Hypo-allergenic bedding, minibar, in-room safe, blackout drapes

Grand Accessible King Room

  • City view
  • 28 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Grand Deluxe Harbour View King Room

Grand Deluxe Harbour View King Room

Grand Deluxe Harbour View King Room

  • Harbor view
  • 28 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Grand Deluxe Twin Room

Grand Deluxe Twin Room

Grand Deluxe Twin Room

  • City view
  • 28 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Grand Deluxe King Room

Hypo-allergenic bedding, minibar, in-room safe, blackout drapes

Grand Deluxe King Room

  • City view
  • 28 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Grand Deluxe Harbour View Suite

Grand Deluxe Harbour View Suite

Grand Deluxe Harbour View Suite

  • Harbor view
  • 56 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Grand Opulence Suite

Grand Opulence Suite

Grand Opulence Suite

  • Harbor view
  • 116 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Grand Twin Room

Hypo-allergenic bedding, minibar, in-room safe, blackout drapes

Grand Twin Room

  • City view
  • 28 sq m
  • Sleeps 4
  • 2 Double Beds

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Exterior

QT Auckland

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4.5 out of 5, Wonderful, 480 reviews
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CA $198 total
includes taxes & fees
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About the area

Auckland

City center stay.With a stay at this Auckland Central Business District hotel, you'll be steps from SkyCity Casino and Sky Tower. University of Auckland and Princes Wharf are also within half a mile (1 km).

What's nearby

  • Sky Tower - 1 min walk - 0.1 km
  • SkyCity Casino - 2 min walk - 0.2 km
  • University of Auckland - 9 min walk - 0.8 km
  • Princes Wharf - 11 min walk - 1.0 km
  • Auckland Ferry Terminal - 11 min walk - 1.0 km

Getting around

  • Auckland Britomart Station - 12 min walk
  • Gaunt Street Tram Stop - 12 min walk
  • Auckland Intl. Airport (AKL) - 27 min drive

Restaurants

  • ‪Aria Restaurant - ‬3 min walk
  • ‪Andy's Burgers & Bar - ‬1 min walk
  • ‪The Glass Goose - ‬1 min walk
  • ‪Federal Delicatessen - ‬1 min walk
  • ‪Depot Eatery & Oyster Bar - ‬1 min walk

About this property

The Grand by SkyCity

5-star luxury hotel near Sky Tower
The Grand by SkyCity offers its guests a full-service spa, an indoor pool, and a sauna. There are 11 restaurants on site. You can unwind with a drink at one of the 4 bars/lounges. Public spaces have free WiFi.

A 24-hour business center, a meeting room, and limo/town car service are available. A casino, a fitness center, and spa services are also featured at the luxury The Grand by SkyCity. Parking is available for a fee.

This 5-star Auckland hotel is smoke free.

  • 312 guestrooms or units
  • 17 levels
  • 11 dining venues
  • 4 bars or lounges
  • Built in 2004
  • Casino
  • Childcare (surcharge)
  • Business center (24 hours)
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Concierge
  • Newspapers in lobby (free)
  • Bellhop
  • Elevator
  • No smoking on site
  • 1 conference room
The Grand by SkyCity offers 312 accommodations with minibars and laptop-compatible safes. 65-inch Smart televisions come with premium satellite channels and pay movies. Bathrooms include bathrobes, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include complimentary newspapers and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. In-room massages and hypo-allergenic bedding can be requested.

East Day Spa has 12 treatment rooms. Services include deep-tissue massages, hot stone massages, Thai massages, and facials. The spa is equipped with a hot tub and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology.

Awards and affiliations

Eco-Certified Property
This property participates in Qualmark Sustainable Tourism Business Award, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Chinese (Mandarin), English, Filipino, Hindi, Indonesian, Korean, Malay

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Exterior

SkyCity Hotel

  • Spa
  • Free WiFi
  • Restaurant
  • Air conditioning
4.5 out of 5, Wonderful, 1,697 reviews
The price is CA $143
CA $165 total
includes taxes & fees
Apr 10 - Apr 11
SkyCity Hotel

Property amenities

Family friendly

  • In-room babysitting (surcharge)
  • Laundry facilities
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Limo/town car service
  • Self parking on site (NZD 35 per night)
  • Valet parking on site (NZD 60 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 7:00 AM to 11:00 AM on weekends; NZD 45 per person
  • 11 restaurants
  • 4 bars/lounges

Things to do

  • Casino
  • Full-service spa
  • Gym
  • Indoor pool
  • Sauna
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessibility
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

Room amenities

Entertainment

  • 65-inch smart TV with premium cable/satellite channels
  • Pay movies

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Free daily newspapers
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

The property charges 1.8 percent for credit card payments
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for NZD 60.0 per day.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Cash deposit: NZD 200.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately NZD 45 per person
  • Self parking fee: NZD 35 per night
  • Valet parking fee: NZD 60 per night
  • Rollaway bed fee: NZD 60.0 per day
  • Credit card charges are subject to a surcharge of 1.8 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a smoke detector
Charges for extra guests may apply and vary according to property policy.
A cash deposit for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, JCB International, Union Pay, debit cards, and cash. For guests' safety, the property includes a smoke detector in each accommodation.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National rating

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Property is also known as

Grand Hotel Skycity
Grand Skycity
Grand Skycity Hotel
Hotel Skycity
Skycity Grand
Skycity Grand Auckland
Skycity Grand Hotel
Skycity Grand Hotel Auckland
Skycity Hotel
Skycity Hotel Grand
Skycity Grand Auckland
SKYCITY Grand Hotel Auckland, New Zealand
Hotel Skycity Grand
SKYCITY Grand Hotel Auckland
SkyCity Grand Hotel
The Grand by SkyCity Hotel
The Grand by SkyCity Auckland
The Grand by SkyCity Hotel Auckland

The Grand by SkyCity Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 1145 out of 1595 reviews
Rating 8 - Good. 274 out of 1595 reviews
Rating 6 - Okay. 98 out of 1595 reviews
Rating 4 - Poor. 44 out of 1595 reviews
Rating 2 - Terrible. 34 out of 1595 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Edward, Poway

Liked: Cleanliness, staff & service, property conditions & facilities
Good service Courtesy
Stayed 6 nights in Feb 2025

10/10 Excellent

ERIC

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

10/10 Excellent

Aaron

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice friendly helpful staff and valet
Stayed 1 night in Jan 2025

10/10 Excellent

Ioana

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our short stay at this hotel , however we had an amazing experience The hotel staff are amazing and the concierge Greg was very helpful ,he found us tickets for hobitton in 10 min even though we have been looking everywhere for many days . Right next to the hotel you have very delicious restaurants Everything was perfect , my kids loved the pool and the restaurant terrace for breakfast
Stayed 3 nights in Jan 2025

8/10 Good

Claire

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a good experience
Stayed 1 night in Jan 2025

10/10 Excellent

Rodney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2024

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
suggestions for improvement
The bathroom must be cleaned of toilet, mirror, shower glass wall, floor, carpet, free water bottles automatically refilled, safe had still not been repaired after 2 notifications, breakfast room looks old, food selection too little, drinks with a lot of chlorine in them, the best thing was the location of the hotel, but not worth 5 stars ,more like 3
Stayed 7 nights in Dec 2024

10/10 Excellent

Aaron

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the upgrade, the room was lovely. The staff were kind and friendly, making our stay a wonderful experience. Can't wait to return.
Stayed 1 night in Jan 2025

6/10 Okay

Toni

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, was a nice property. Do have a couple of downsides, in our room the bathroom had an air vent and it made a horrible whistling noise which was unpleasant overnight, the main door to the room also creaked a lot and sounded like someone was trying to enter at times, I'm not sure if this was to do with the wind coming through the bathroom vent. The room also had a sulphuric smell about it. However, the room was clean and presented nicely and the staff were friendly.
Stayed 1 night in Dec 2024

10/10 Excellent

Andrew

Stayed 1 night in Jan 2025

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

John

Stayed 1 night in Dec 2024

10/10 Excellent

Tina

Stayed 2 nights in Dec 2024

8/10 Good

Nikki

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay like always
Stayed 1 night in Oct 2024

8/10 Good

Robert

Stayed 1 night in Jan 2025

10/10 Excellent

robin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2024

4/10 Poor

Alvina

Travelled with family
Disliked: Cleanliness
No one cleaned the room. Also spoke to reception and they sent no one up. We had two kids under 3 and the rubbish can pile up with nappies etc. Staff weren’t friendly either.
Stayed 2 nights in Jan 2025

10/10 Excellent

Pauline

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent standard. Concierge and parking are seamless. Rooms are clean. Restaurants close by (exceptional). Interiors in the hotel are a high standard.
Stayed 1 night in Dec 2024

8/10 Good

Mathew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Auckland layover
Great location over looked by The Skytower which looked fantastic at night.
Stayed 1 night in Dec 2024

8/10 Good

Damon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2024

8/10 Good

Damon

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, staff was amazing, and the gym, pool, and sauna were nice.
Stayed 1 night in Dec 2024

10/10 Excellent

Derek

Liked: Cleanliness, staff & service, property conditions & facilities
Centrally located, clean modern rooms
Stayed 1 night in Dec 2024

6/10 Okay

Mohammed Ashmeeq

Travelled with family, Travelled with family and small children
Liked: Cleanliness
It’s an average stay. Nothing stands out. Heater did not work in our room. Called room service multiple times. Got told nothing can be done apart from giving us extra blankets. Poor customer service during check in aswell. Had to ask about parking, breakfast and pools. No information was given unless asked.
Stayed 1 night in Dec 2024

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for a local break away with no hassles & well looked after. Can't beat The Depot for a meal & East Day Spa for a massage.
Stayed 2 nights in Dec 2024

2/10 Terrible

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, room comfort
Disliked: Staff & service
Reception team needs major retraining
Check in experience was the worst and they forgot to return me my passport. No one called my room to inform me or tried to return it to me when they realised they had it. I had to go down 30 min after I checked in when I discovered it wasn’t with me, to retrieve it for myself. No apology with the “we were going to send it to your room” and no move to get it for me there and then until I said “where is it? Please return it right now”. It was most bizarre behaviour. Also no explanation for why and how much they were swiping my credit card for (I assumed it was for incidentals since I prepaid but I’ve never had a hotel not take the initiative to explain that and tell me how much they are holding). A different person checked me out and there was again no mention that they will cancel the hold on my card when I checked out - until I asked. Again something all other hotels take the initiative to do. All in all, the reception team - the first and last representatives of your hotel that guests interact with - needs some serious retraining. An absolute train wreck of a team that seems incapable of saying anything beyond the bare minimum until asked - perhaps in hope that you’ll leave them alone and not use up too much of their time or energy.
Stayed 2 nights in Dec 2024