Note fondée sur 954 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
4,2 Service et personnel
4,2 Confort de la chambre
3,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 23 févr. 2019 sur Hotels
excellent hôtel. Superbement situé juste à côté d'une plage et de pleins de restos
Commentaires de Gestion de l’hôtel
4 mars 2019 par Debbie Barnett, Guest Relations Manager, Gestion de l’hôtel
Thank you for your review, we really appreciate your comments and hope you will visit us again in Takapuna, Kindest regards, Debbie Barnett, Guest Relations Manager
par marie de Dinard
Très bon hôtel, Parfait
Publié le 19 janv. 2016 sur HotelsTrès bon hotel.
Nous avions un appartement séjour cuisine + chambre
Excellent
Superbe vue sur la Baie d'Auckland.
Très belle piscine pour profiter du soleil et faire quelques longueurs
par un voyageur
Publié le 24 sept. 2024 sur Expedia
Good stay. The kitchen could be better equipped. If we needed to cook there it would have been very challenging. No knifes for chopping and no scissors. Also limited crockery and food prep items
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Jo-Anne , Gestion de l’hôtel
Hi Sharron, thank you for your review! I am so pleased that you had a great stay with us! We will certainly look into better equipping the kitchen - thank you for the feedback. We look forward to welcoming you back again soon!
par un voyageur
Publié le 16 sept. 2024 sur Expedia
Friendly helpful staff, rooms clean and tidy
Commentaires de Gestion de l’hôtel
17 sept. 2024 par Jo-Anne , Gestion de l’hôtel
Thank you Wendy for your great review! We are delighted that you had a great stay with us!
par un voyageur
Publié le 14 sept. 2024 sur Expedia
Excellent location in takapuna with beautiful views of auckland city. Very friendly and helpful staff
Commentaires de Gestion de l’hôtel
17 sept. 2024 par Jo-Anne , Gestion de l’hôtel
Hi Arlene, thank you for your 5 star review! I am so pleased that you enjoyed your stay and enjoyed our location & views! We look forward to welcoming you back again soon!
par un voyageur
Publié le 8 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
9 sept. 2024 par Jo-Anne , Gestion de l’hôtel
Hi Adam, thank you for your positive review! I am delighted that you had a great stay with us! We look forward to welcoming you back again soon!
par un voyageur
Publié le 7 sept. 2024 sur Expedia
It was dirty
Pubic hair and stains all over the beds
We complained and were moved rooms
It was better but still
Dirty and big Pubic hair on the hand towel in the bathroom
I have complained directly to the hotel and given them a chance to respond before placing a public review
They have not bothered to respond
I would like to give others a heads up before booking
I don’t know if it’s their “Expedia allocated rooms” or what
But for over $200 a night
I expect a basic standard of cleanliness
Disgusted actually dirtiest place I’ve stayed in all my travels around the world
Commentaires de Gestion de l’hôtel
9 sept. 2024 par Jo-Anne , Gestion de l’hôtel
Hi Leeanne, unfortunately, it seems that you may have missed my email response that I sent you last week.Please be assured that we take cleanliness very seriously, and the presence of a foreign hairs in your bathroom is completely unacceptable! The dirty bed covers are also being investigated and we will ensure that this is removed from the room and replaced with new! We are addressing these matters urgently and will ensure that the housekeeper responsible is retrained to maintain the highest standards of cleanliness.I am sincerely sorry that you had a poor experience with us. This review has been escalated to our Senior Management Team and we deeply value your feedback so that we can address & correct these issues. We hope you will give us another opportunity to welcome you back in the future. We are confident that your next stay will reflect the true quality and service that we strive to deliver.
par un voyageur
Publié le 5 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
9 sept. 2024 par Jo-Anne , Gestion de l’hôtel
Thank you Angela for your 5 star review! We appreciate the feedback and do hope to welcome you back again soon!
par un voyageur
Publié le 3 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
4 sept. 2024 par Jo-Anne , Gestion de l’hôtel
Thank you for your wonderful review Tracy! We look forward to welcoming you back again soon!
par un voyageur
Publié le 1 sept. 2024 sur Hotels
The perfect home-away from home, with the added benefit of the kind, perceptive staff who will make sure that everything is perfect for a peaceful, most perfect stay. With gratitude & admiration Jane
Commentaires de Gestion de l’hôtel
9 sept. 2024 par Neharika, Gestion de l’hôtel
Thanks for your feedback. We really appreciate it!
