Note fondée sur 282 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,0 Propreté de la chambre
3,7 Service et personnel
4,0 Confort de la chambre
3,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 17 déc. 2019 sur Hotels
Commentaires de Gestion de l’hôtel
18 déc. 2019 par WIR, Gestion de l’hôtel
Thank you for staying with us Emeric.
We hope to have you stay again soon!
par un voyageur
Publié le 2 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
7 oct. 2024 par Resort Management, Gestion de l’hôtel
Thank you for your review! We hope to host you again soon :)
par un voyageur
Publié le 26 juill. 2024 sur Expedia
Terrible experience, would NOT recommend
par un voyageur
Publié le 16 juill. 2024 sur Expedia
.
Commentaires de Gestion de l’hôtel
7 oct. 2024 par Resort Management, Gestion de l’hôtel
Thank you for your review, we hope to see you again soon !
par un voyageur
Publié le 14 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
7 oct. 2024 par Resort Management, Gestion de l’hôtel
Thank you for your review, we hope to see you again soon !
par un voyageur
Publié le 16 juin 2024 sur Expedia
Very clean property - easy check in although the instructions could have been clearer (we were advised to check in after 2PM but when we arrived, the reception said they are closed from 2PM in winter so this was a little confusing). Other than that, fantastic stay!
Commentaires de Gestion de l’hôtel
20 juin 2024 par Reservations Team, Gestion de l’hôtel
Kia Ora, Kaiti! Thanks for sharing your feedback, it is very important for us so we can acknowledge what we are doing well and which areas need improvement. We are glad you have enjoyed your stay! Looking forward to hosting you again with more clear instructions :)
par un voyageur
Publié le 13 juin 2024 sur Expedia
Thoroughly enjoyed my time staying at the resort it is a fantastic place to stay and wish I could have stayed longer.
Commentaires de Gestion de l’hôtel
20 juin 2024 par Waiheke Island Resort Reservations Team, Gestion de l’hôtel
We are glad to hear that you have a good stay, and we look forward to hosting you again! :)
par un voyageur
Publié le 11 juin 2024 sur Expedia
Rather steep site with many steps down and up to and from our unit.
Only found out no services available the day we arrived including food that we anticipated getting onsite so had to travel elsewhere to get something to eat.
No reception open on arrival or at several other times we tried.
Commentaires de Gestion de l’hôtel
20 juin 2024 par Waiheke Island Resort Reservations Team, Gestion de l’hôtel
Kia Ora Steve, we regret to hear that you did not have the best experience this time. Due to an unexpected very low season, we decided to close our main facilities like the restaurant and swimming pool for renovations, so guests can enjoy the Resort at its best. To compensate the inconvenience, we are offering all our accomodation at a very discounted rate.This has been notified to all guests staying with us during our closing period (8th June - 8th July), and we are very sorry if we have missed letting you know.We do have many steps in our location, just a test drive of the challenges you are going to find out there on Waiheke. Lots of hills out there :)
par un voyageur
Publié le 10 juin 2024 sur Expedia
Lovely property - had everything you need, very convenient Unfortunately the toilets nearest the public spa were very dirty - had smoke butts, strange looking food on the ground, a pair of underwear in the sink and purple splashed everywhere up the walls etc
Commentaires de Gestion de l’hôtel
20 juin 2024 par Waiheke Island Resort Reservations Team, Gestion de l’hôtel
Thank you very much for your feeback, Jennifer. We regret to hear that the toilets were in that state! We addressed that the morning after your stay on our daily checks, so unfortunate! Please next time feel free to pass on the message to our lovely staff so they can solve the situation straightaway and you can enjoy our facilities at their best. Regards,
par un voyageur
Publié le 5 juin 2024 sur Expedia
Good
Commentaires de Gestion de l’hôtel
20 juin 2024 par Waiheke Island Resort Reservations Team, Gestion de l’hôtel
Thanks for your feedback, Bob! Looking forward to hosting you again in the future!\ :)
