Ratings based on 744 Guest Reviews
Hear it directly from our travellers
4.5 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.3 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Jul. 11, 2024 on Expedia
A relaxing spot for a night before we flew out of Auckland airport on International flight. We had a suite which was larger than we imagined. Food in hotel restaurant was great!
Comment from Hotel Management
Jul. 11, 2024 by The Waipuna Team, Hotel Management
Thank you for the great review.We are really happy you enjoyed your stay!
by A traveller
Posted Jul. 8, 2024 on Expedia
Comment from Hotel Management
Aug. 4, 2024 by Waipuna Team, Hotel Management
Hi Jacqueline,Thank you for your review.We're delighted that you enjoyed your stay with us.
by A traveller from Melbourne
Posted Jul. 3, 2024 on Expedia
Firstly, ‘Front Desk Manager - Andrew’ is approachable & tries his best to help out where possible.
However, facilities is quite run down, little to no investment put in to improve the quality of the room e.g. old heat pump, dirty coffee machine, wardrobe makes loud squeaky noise, wall paper peeling and patches badly.
What more disappointing is that MASSIVE hygiene issues. Bitten all over my back and spread to leg - photo, video evidences & even escalated to the Manager.
Staff attitude is either great one or poor services.
Really disappointing to see this happening and having to vent out my unpleasant experience to Expedia.
Comment from Hotel Management
Jul. 5, 2024 by Waipuna Team, Hotel Management
Hi Ka Ho,On behalf of the team at Waipuna Hotel, we are sorry for the experience you received on your recent stay with us. We are always aiming to uphold a high level of customer service and provide quality standard rooms for all our current guests and future customers. We appreciate your feedback and will work to address these issues you have presented to avoid this issue occurring again. Once again apologies for the inconvenience that was caused during your stay. Wishing you all the best. Kind Regards,Team at Waipuna Hotel and Conference Centre
by A traveller from Northland
Posted Jul. 2, 2024 on Expedia
Comment from Hotel Management
Jul. 3, 2024 by Waipuna Team, Hotel Management
Thank you for your 5/5 review.
by A traveller
Posted Jun. 30, 2024 on Hotels
Comment from Hotel Management
Jul. 3, 2024 by Waipuna Team, Hotel Management
Thank you for your 10/10 review
by A traveller
Posted Jun. 30, 2024 on Expedia
Great stay thank you
Comment from Hotel Management
Jul. 3, 2024 by The Waipuna Team, Hotel Management
Thanks so much for your review.
by A traveller
Posted Jun. 27, 2024 on Expedia
Comment from Hotel Management
Jul. 3, 2024 by The Waipuna Team, Hotel Management
Thank you for the 5/5 review
by A traveller
Posted Jun. 24, 2024 on Hotels
Although very good, clean and crisp. Not the best place to be as a couple while they have a conference on. It was very loud in public spaces and as we were in a room on the ground floor the floor above was very roudy
Comment from Hotel Management
Jul. 3, 2024 by The Waipuna Team, Hotel Management
Thanks so much for your 10/10 review score and feedback.
by A traveller
Posted Jun. 16, 2024 on Expedia
2 nights stay. Comfortable room with beautiful view of the lagoon. Big room with Comfortable furnishings and 2 queen sized beds.
Comment from Hotel Management
Jun. 17, 2024 by Waipuna Team, Hotel Management
Thanks so much for the great review!
by A traveller
Posted Jun. 16, 2024 on Expedia
Comment from Hotel Management
Jun. 17, 2024 by Waipuna Team, Hotel Management
Thank you for our 5/5 rating
