Note fondée sur 749 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,4 Propreté de la chambre
3,8 Service et personnel
3,7 Confort de la chambre
3,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 14 oct. 2024 sur Expedia
This hotel is terribly dirty. I decided not to stay after I saw the lobby and the bathroom how dirty it was I was concerned about staying there
Commentaires de Gestion de l’hôtel
16 oct. 2024 par General Manager, Gestion de l’hôtel
Dear Guest,Thank you for sharing your concerns with us. We're disappointed about the cleanliness issues you encountered in the lobby and bathroom. Cleanliness is a top priority for us, and we will address this matter with our housekeeping team immediately. We appreciate your feedback and will make improvements because if it.
par un voyageur
Publié le 13 oct. 2024 sur Hotels
Good stay
Commentaires de Gestion de l’hôtel
15 oct. 2024 par General Manager, Gestion de l’hôtel
Dear Guest,Thank you for taking the time to share your feedback. We're delighted to hear you had an enjoyable stay at Baymont Inn & Suites Augusta West Hotel. We look forward to welcoming you back in the future.
par un voyageur
Publié le 6 oct. 2024 sur Expedia
It was a bit dingy
Commentaires de Gestion de l’hôtel
6 oct. 2024 par General Manager, Gestion de l’hôtel
Dear Guest,Thank you for choosing to stay with us and for taking the time to provide your review. We are sorry your stay was less than ideal, and your feedback will be used to improve our guest experience. If your travels bring you back this way, we would be very grateful for the opportunity to serve you again.
par un voyageur
Publié le 5 oct. 2024 sur Expedia
par un voyageur
Publié le 4 oct. 2024 sur Hotels
par un voyageur
Publié le 3 oct. 2024 sur Expedia
There was no water. Unable to flush toilet. I had called and was told there was water and electricity. Air conditioning was good. But we checked out as there was no water. And no room keys. The two overworked staff had to walk guests to their rooms. It was cash only even after I had paid on line.
We checked out after being in the room 5 min.
Commentaires de Gestion de l’hôtel
6 oct. 2024 par General Manager, Gestion de l’hôtel
Dear Guest,We appreciate you choosing us, but we regret that we did not meet your expectations. This is not reflective of the high-quality experience that we aim to provide. Our team is committed to investigating your concerns to ensure that our accommodations are in excellent condition and that we continue to deliver the exceptional service we are known for. We are truly sorry for any inconvenience, and we wish you well as your travels continue.
par un voyageur
Publié le 1 oct. 2024 sur Hotels
There was no water in the hotel. So you couldn’t flush a toilet or take a shower.
Commentaires de Gestion de l’hôtel
3 oct. 2024 par General Manager, Gestion de l’hôtel
Dear Stephen,Thank you for sharing your input with us. We are very sorry if you encountered issues with the water during your visit. As you can imagine, this is certainly not the level of service that we strive for. Thank you, and we hope to have the opportunity to show you a much better overall experience in the future.
par un voyageur
Publié le 30 sept. 2024 sur Expedia
There was no room available for me. I had to sleep in my car. I want a refund
Commentaires de Gestion de l’hôtel
3 oct. 2024 par General Manager, Gestion de l’hôtel
Dear Guest,We're saddened to hear that there was an issue with your accommodations. Please reach out to us to discuss the situation further. Thank you.
par un voyageur
Publié le 29 sept. 2024 sur Expedia
par un voyageur
Publié le 28 sept. 2024 sur Expedia
The property was good it meet my needs.
Commentaires de Gestion de l’hôtel
30 sept. 2024 par General Manager, Gestion de l’hôtel
Dear Guest,It was a pleasure hosting you at Baymont Inn & Suites Augusta West Hotel! We're glad you enjoyed your visit, and we look forward to seeing you again the next time you're in the area.
