Note fondée sur 321 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
4,5 Service et personnel
4,4 Confort de la chambre
4,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de harlem
Publié le 17 oct. 2024
Close to a Waffle House and a few other facilities.
Commentaires de Gestion de l’hôtel
18 oct. 2024 par Dulce Morales , Gestion de l’hôtel
Thank you for staying with us and hope you consider us in your future stays.
par un voyageur
PAY AND NO STAY
Publié le 6 oct. 2024 sur HotelsMy stay was canceled due to no availability. We purchased out stay online and had confirmation. MONEY was taken off my credit card and we got a call no rooms available day of my stay. I was there for work and had no place to stay after the hotel canceled my room for 3 days😡Very upset and unprofessional!
Commentaires de Gestion de l’hôtel
7 oct. 2024 par Dulce Morales , Gestion de l’hôtel
Hello Josh, We wanted to apologize for your experience and wanted to thank you for your patience as we navigate this natural disaster as a community. We appreciate your feedback and will be making adjustments moving forward to reduce these types of inconveniences. Best regards
par un voyageur
Publié le 6 oct. 2024 sur Expedia
Without any warning, when I arrived at the hotel I was told that my reservation was cancelled because the type of room I booked was not available. The reason which was given to Expedia when they called the hotel for me was that the internet was not available and the hotel was overbooked, The hotel clerk, TheShawn, was as unhelpful as possible. A woman named Dulce Morales, the General Manager, was impossible to contact using the telephone numbers on her card. TheShawn said she called my phone, however there was no evidence of her call, no recorded message on my phone and she did not contact my email or Expedia, through which the booking was made. A written cancellation I requested disclosed that the hotel knew a day in advance that my reservation was cancelled, however they did not contact me or Expedia. I have two disabilities which make the hotel choices very difficult for me. I was a woman alone, in the dark of the night, with no internet and no information on other available hotels, left out after driving for 10 hours to reach this hotel. After a lot of pleading, TheShawn gave me the number of a Windham hotel in the area, Baymont. He was telling everyone looking for rooms that Baymont Augusta had one room left. A woman at Baymont, an agent, sold me a room she said was "the last" for $154 at a filthy Super Motel in Augusta, GA. I was going to pay $97 for this hotel for 3 days. Dulce Morales and the clerk TheShawn are unprofessional and could not care less for customers.
Commentaires de Gestion de l’hôtel
7 oct. 2024 par Dulce Morales , Gestion de l’hôtel
We do want to apologize for your experience and thank you for your patience as we navigate these difficult times. We do wish you and your family safety and we thank you for the feedback about your experience.
par un voyageur
Publié le 29 sept. 2024 sur Expedia
Because of storm there was no power. How could they not have a backup generator.
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Dulce Morales , Gestion de l’hôtel
We Apologize for your experience during this natural disaster and hope you and your family are safe during this time. Thank you for your feedback and will work to be better prepared in the future. Dulce Morales Comfort Inn and SuitesJimmie Dyess Pkwy
par un voyageur
Publié le 25 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
25 sept. 2024 par Dulce Morales , Gestion de l’hôtel
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Augusta West Near Fort Eisenhower. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your stay. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future. Sincerely, Dulce MoralesComfort Inn & Suites Augusta West Near Fort Eisenhower
par un voyageur
It was satisfactory
Publié le 22 sept. 2024 sur HotelsCommentaires de Gestion de l’hôtel
22 sept. 2024 par mike, Gestion de l’hôtel
Dear Michael,Thank you for staying at Comfort Inn & Suites.please come again.
par un voyageur
Publié le 17 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
17 sept. 2024 par mike patel, Gestion de l’hôtel
Dear john, Thank you for staying at Comfort Inn & Suites.We glade you enjoy your stay at our hotel. we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon.
par un voyageur
Publié le 1 sept. 2024 sur Expedia
Property condition & facilities were in great condition.
Commentaires de Gestion de l’hôtel
2 sept. 2024 par Dulce Morales , Gestion de l’hôtel
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Augusta West Near Fort Eisenhower.As a guest you are truly valued.Your feedback about your stay is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.Sincerely,Dulce MoralesComfort Inn & Suites Augusta West Near Fort Eisenhower
par un voyageur
Publié le 28 juill. 2024 sur Hotels
The staff is excellent. Management needs to fix the electronic keys - they dont work at all. I had to get new keys every time i tried to go in my room.
Commentaires de Gestion de l’hôtel
29 juill. 2024 par Dulce Morales , Gestion de l’hôtel
Dear Mark, Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Augusta West Near Fort Eisenhower. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with our Room Key Reader. Your satisfaction is important to us as a valued Choice Privileges member. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future. Sincerely, Dulce MoralesComfort Inn & Suites Augusta West Near Fort Eisenhower
par un voyageur
Publié le 26 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
28 juill. 2024 par mike, Gestion de l’hôtel
Dear Camillia, Thank you for staying at Comfort Inn & Suites.please come again.
