Note fondée sur 167 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
4,3 Service et personnel
4,3 Confort de la chambre
4,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 16 août 2024 sur Expedia
C’est ma pire expérience à vie!! La chambre 416 n’avait pas été nettoyée et il y avait encore des graines de pain ou de biscuits sur la chaîne et le comptoir! J’ai donc demandé à changer de chambre mais c’était pas mieux dans la 412. Il
N’y avait plus de papier de toilette sur le rouleau, pas de rideau de douche et des traces de sang sur 2 des 4 oreillers! Eurk! Je suis descendu au Front Office pour me plaindre poliment et la dame sans s’excuser et dire un seul mot m’a remis 2 nouveaux oreillers et… un rideau de douche que je devais poser moi-même! Je l’ai mentionné à la jeune gérante le lendemain matin ! J’ai toutes les photos comme preuve! Dommage car je vais toujours au Stay America à Ormond et c’est le
Jour et la nuit! Je vais être méfiant à l’avenir et peut-être choisir un autre établissement malheureusement!
Commentaires de Gestion de l’hôtel
16 août 2024 par Hotel Management, Gestion de l’hôtel
Dear Pierick, Thank you for your comments about your stay with us, and we sincerely apologize for the housekeeping issues you encountered in the rooms you visited. We regret any oversights in preparing your room. Our goal is to offer each guest a suite that is clean and refreshing. Rest assured, we will address this promptly with our concerned team. We hope you will give us another chance to exceed your expectations. Thank you again, and we wish you all the best.Sincerely, Hotel Management
par un voyageur
Publié le 22 mai 2024 sur Hotels
par un voyageur
Publié le 19 oct. 2024 sur Expedia
par un voyageur
I can not recommend
Publié le 14 oct. 2024 sur HotelsThe day before arrival I received a call from the hotel, direct. They said they were cancelling my reservation and I needed to go into hotel.com and cancel. I refused. Then they said that my credit card didnt go through and was denied. (I had already been charged so I knew it was not accurate.) I told them they could only cancel my reservation if I received an e mail with a valid reason. Then they said I could stay!
The room was clean except for the vinyl floor. It was all sticky. I washed with water and hotel linens. They were filthy when I was done. While the kitchenette was lovely, there is not one plate, pot or anything to use. Not even plasticware. The free breakfast consisted of breakfast bars and packaged muffins that were all gone within 30 minutes and nothing was restocked. There is no maid service unless you stay a week. The bed was comfortable and I did appreciate a coverlet that is washed between guests (I hope).
Commentaires de Gestion de l’hôtel
15 oct. 2024 par Hotel Management, Gestion de l’hôtel
Dear Lori,We are glad that you found our bed comfortable and appreciated the cleanliness of the coverlet. However, we sincerely apologize for the confusion surrounding your reservation and any inconvenience it caused you. We also regret that the breakfast offerings did not meet your expectations. Your feedback is invaluable to us, and we will work to address these concerns for improvements. Additionally, we would like to inform you that to ensure cleanliness for every guest, we keep our kitchenware and amenities at our front desk, and our team is happy to provide them to our guests when needed. Thank you again for your feedback, as it helps us improve the experience for all of our guests. We hope we have the opportunity to make a much better impression on a future stay.Sincerely,Hotel Management
par un voyageur
Publié le 30 sept. 2024 sur Hotels
Due to Huracane Helene the lights of the hotel went out after one day the water stoped running in the hotel I understand that the problem is the staff did not move a finder to try to make things a little bit more confortable to keep the stay left 2 days early and they did not care
Commentaires de Gestion de l’hôtel
2 oct. 2024 par Hotel Management, Gestion de l’hôtel
Dear Giordana,We sincerely apologize for the distressing experience during Hurricane Helene and regret falling short of your expectations. We understand how difficult and frustrating this must have been. Please know that your safety and comfort are of utmost importance to us. We take your concerns seriously and will work diligently with our team to improve our emergency protocols. Your feedback is valuable to us, and we hope to have the opportunity to serve you better. Our thoughts and prayers are with you for your safety.Sincerely,Hotel Management
par un voyageur
Complain de la habitación.
Publié le 29 sept. 2024 sur HotelsRecepción muy amable, rápida y profesional, habitación buena pero no tiene cafetera y no hay café en el lobby, el desayuno regular, la estadía en la habitación malísima, estábamos en el 3er nivel y en la habitación de arriba en el 4to nivel hacían demasiado ruido en la madrugada y no se podía dormir bien.
par un voyageur
Publié le 29 sept. 2024 sur Expedia
We discovered the comforters had what appeared to be blood stains on the underside of them, that we would not have discovered had we not pulled the spreads back to disinfect. I asked for replacements, there were non available at the time. The shower had stains and there was debris / trash under the bed from the previous customers. The local weather conditions did not help either.
To be fair. A hurricane hit the area the first night we were there. I was in town 3 days for my father's funeral. The power was out in the entire area as well as the water went out the second day. I would think a well established chain such as this would have emergency generators and water supply tanks to assist its patrons. It was a miserable three days with no plumbing, power or sewage. They already had my money and I could not get a refund to go elsewhere. I'm sure the property would be livable under normal conditions. However, there should be some discussion for future emergency provisions for their guests. Even to offer water and non perishable items to make them more comfortable.
Commentaires de Gestion de l’hôtel
2 oct. 2024 par Hotel Management, Gestion de l’hôtel
Dear Ronald,Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management
par un voyageur
Publié le 26 sept. 2024 sur Expedia
R
Commentaires de Gestion de l’hôtel
3 nov. 2024 par Hotel Management , Gestion de l’hôtel
Dear Larry, Thank you for choosing our hotel on your recent visit to the area. We were disappointed to read that we did not meet your expectations, and we are truly sorry your stay was anything other than exceptional. We hope you will consider giving us another chance to show you our commitment to delivering excellent service and accommodations.Sincerely,Hotel Management
par un voyageur
Publié le 23 sept. 2024 sur Expedia
Loves it
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Hotel Management, Gestion de l’hôtel
Dear Nikki, Thank you for your wonderful feedback! We're thrilled to hear that you loved your stay with us. Your satisfaction is our top priority, and it’s great to know we met your expectations. We strive to provide a comfortable and enjoyable experience for all our guests, and your kind words motivate us to keep improving. We look forward to welcoming you back for another fantastic stay at Extended Stay America soon!Sincerely,Hotel Management
par un voyageur de Wilmington
Publié le 23 sept. 2024 sur Expedia
The floors were filthy in the elevator, down the hallway on the 4th floor and our room had sticky spots and the floor underneath the beds were filthy.
Our feet were black walking barefooted in the room so we had to wash them in the tub before getting into the beds for the night.
The rest of the room was clean. Sheets, kitchenette, bathroom all seemed nice, but it was like they forgot to clean the floors.
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Hotel Management, Gestion de l’hôtel
Dear Richard, Thank you for your valuable feedback! We’re glad to hear you found the rest of your room clean and well-maintained. However, we sincerely apologize for the cleanliness issues you encountered with the floors. This is not the standard we strive for, and we will address this with our housekeeping team immediately. Your experience is important to us, and we appreciate your understanding. We look forward to welcoming you back for a much-improved stay!Sincerely,Hotel Management
