Note fondée sur 62 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,3 Propreté de la chambre
2,9 Service et personnel
2,4 Confort de la chambre
2,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 5 oct. 2024 sur Expedia
Room was not cleaned. Mold in bathroom. Food in microwave. Dirty towels. Hair in the sheets.
Commentaires de Gestion de l’hôtel
7 oct. 2024 par Nishaye RediResponse Specialist, Gestion de l’hôtel
Hello Lucas, Thank you for taking the time to tell us about your stay at the HomeTowne Studios By Red Roof Augusta. We sincerely apologize that our cleanliness did not meet your expectations. We understand how crucial a clean and welcoming environment is for our guests, and we regret any discomfort or inconvenience you experienced. Please rest assured that we take comments like yours very seriously and are already implementing measures to ensure our standards of cleanliness are not only met but exceeded. This includes additional training for our housekeeping team and a thorough review of our current practices.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Very truly yours,NishayeRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 4 oct. 2024 sur Hotels
I didn’t stay there when I arrived I was told that I couldn’t check in because the system was down to to the hurricane. I need a refund
Commentaires de Gestion de l’hôtel
6 oct. 2024 par Sanesha RediResponse Specialist, Gestion de l’hôtel
Hello Jeffrey,Thank you for taking the time to tell us about your experience at the HomeTowne Studios Augusta. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for you not being able to check in. As it pertains to a refund, please reach out to your original booking source. Please know that we value you as our guest and appreciate your business.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Thank you for sharing your concerns and we hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Very truly yours,SaneshaRed Roof Management RediResponse Specialist
par un voyageur
Horrible
Publié le 3 oct. 2024 sur HotelsThe room was horrible. Smelled like cigarettes, the stove was broken couldn't use, all in all not a good experience. We did not even stay 2 hrs before we left. When i checked out wasnt offered any refund, discount, nothing.
Commentaires de Gestion de l’hôtel
6 oct. 2024 par Samantha RediResponse Specialist, Gestion de l’hôtel
Dear Valued Guest,Thank you for taking the time to share your feedback regarding your experience at the HOMETOWNE STUDIOS AUGUSTA. You expressed that the stove was broken, the room had a cigarette like odor and the other concerns you highlighted hindered your experience. This was truly disheartening to hear, and we do sincerely apologize for the inconvenience it caused. I will be sharing your feedback with management in an effort to address your concerns. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you for sharing your concerns and we ask that you give us another opportunity to make a better impression on your next visit to one of our other Red Roof locations.Sincerely,Samantha Red Roof Management RediResponse Specialist
par un voyageur
Publié le 23 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
27 août 2024 par Kamaria RediResponse Specialist, Gestion de l’hôtel
Hello Joanna, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS AUGUSTA and I appreciate your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Kamaria Red Roof Management RediResponse Specialist
par un voyageur
Publié le 21 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
24 août 2024 par Sashauna RediResponse Specialist, Gestion de l’hôtel
Hello Cameron,Thank you for taking a moment to complete our survey regarding your recent stay at the HOMETOWNE STUDIOS AUGUSTA. I'm so glad we earned your 10/10 score. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRed Roof Management RediResponse Specialist
par un voyageur
Decent for cheap and takes dogs.
Publié le 1 août 2024 sur HotelsA little bit run down in some places, but not bad for the price and the staff/workers were great.
Commentaires de Gestion de l’hôtel
3 août 2024 par Gabrielle RediResponse Specialist, Gestion de l’hôtel
Dear Valued Guest,Thank you for taking a moment to leave a review. The staff and I at the HomeTowne Studios by Red Roof Augusta appreciate your 8/10 score following your stay. I am happy that our great staff and our price pleased you. However, you stated that the hotel was a bit run down in certain areas. Your satisfaction is important to Red Roof, so we will be taking the feedback you provided into consideration in an effort to make improvements to ensure we offer an exceptional experience for our guests in the future.Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with an even better stay the next time you're in the area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist
par un voyageur
Publié le 26 juill. 2024 sur Expedia
The worst hotel in the area
Commentaires de Gestion de l’hôtel
27 juill. 2024 par Kerry-Lee RediResponse Specialist, Gestion de l’hôtel
Dear Ernesto, Thank you for your feedback following your experience with us at the HOMETOWNE STUDIOS AUGUSTA. In response to any hindrances faced, we sincerely apologize for the less than ideal experience. Feedback from our guest is always welcome as we strive to improve here at Red Roof. Thank you for sharing your concerns and all the best in your future travels. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist
par un voyageur
Publié le 22 juill. 2024 sur Expedia
The property is in extremely poor condition. The toilet did not flush, the room was filthy, and the ceiling was falling down in chunks. It took about 20 minutes to get checked in because the man working the desk didn't understand how to check me in since I paid through the Expedia website. There were lots of people loitering around the parking lot that looked very disreputable. Luckily I travel with a very large and well-trained dog that intimidated them. Definitely will not be staying there again.
Commentaires de Gestion de l’hôtel
24 juill. 2024 par Kerry-Lee RediResponse Specialist, Gestion de l’hôtel
Dear Lynn, It was good to see you participated in our guest survey after your recent stay at the HOMETOWNE STUDIOS AUGUSTA. You pointed out the poor condition of the room, the faulty toilet, the ceiling falling down and other displeasures dampened your experience and prompted a low scoring. Know that your voice is of tremendous importance to us at Red Roof and we value your comments which will help us to continuously improve our services and make our guest experiences better. Please note that we value you as our guest very much and appreciate your patronage. Thank you for sharing your concerns. All the best in your future travels.Sincerely, Kerry-Lee Red Roof Management RediResponse Specialist
par un voyageur
Run!!!!!!!!!!!!!!!!!!!!
Publié le 20 juill. 2024 sur HotelsThis hotel is horrendous!! Steer clear!! They are filthy & i wouldnt let an animal stay here! The floora havent been mopped in months! Every room of the three we rented were disgusting. Roaches! Mildew!!! Body fluids on blankets and sheets. Hand pronts on head boards. Non functioning electrical. Refrigerator didnt work. Lights didnt work. Tv didnt work etc!!!!! Pool was never open. Website is a lie!!!
Commentaires de Gestion de l’hôtel
22 juill. 2024 par Kerry-Lee RediResponse Specialist, Gestion de l’hôtel
Hello Dehlzraiye, We appreciate your participation in or guest survey after your stay at the HOMETOWNE STUDIOS AUGUSTA. We sincerely apologize for the discomfort you experienced during your visit. You expressed your displeasure with the lack of cleanliness, the stained blankets, the refrigerator, tv and lights did not work and the insects you described. At Red Roof, we work alongside trained professionals who treat the property for pest related issues conforming with industry standards. Rest assured your comments will be shared with management so the necessary actions can be taken. We want you to have confidence in our ability to prevent similar problems in the future. Please note that we valued you as our guest very much and appreciated your patronage. Thank you for sharing your concerns and I wish you all the best for your future journeys. Sincerely, Kerry-Lee Red Roof Management RediResponse Specialist
par un voyageur
Publié le 13 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
15 juill. 2024 par Toni-Ann RediResponse Specialist, Gestion de l’hôtel
Hello Daniel,I am pleased to have had you as our guest at our HOMETOWNE STUDIOS AUGUSTA. Your 10/10 score is much appreciated, yet; we would love for you to consider adding comments to your survey in the future, to assist us in discovering what we’re doing well and how we can improve our service, to make your stay that much better.Thanks again, we do hope you will choose to stay with us again at Red Roof, so we can have the opportunity to provide you with an even better experience.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist