Note fondée sur 308 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,8 Propreté de la chambre
3,2 Service et personnel
2,9 Confort de la chambre
2,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 5 nov. 2023 sur Expedia
Ma chambre était sale a mon arrivée, aucune serviette à disposition, il y’avait des taches jaunes dans le lit. La douche coulait en permanence, il y avait des insectes d’humidité qui se promenais dans la chambre… le téléphone n’etait pas brancher ( aucun fils)
Commentaires de Gestion de l’hôtel
14 nov. 2023 par Brand Experience Team, Gestion de l’hôtel
Salut Noémie,Nous sommes déçus d’apprendre que nous n’avons pas répondu à vos attentes. Nous prenons très au sérieux les signalements de lutte antiparasitaire et de mauvaise propreté. Nous tenons à nous excuser que votre séjour n’ait pas été satisfaisant. Nous nous engageons à satisfaire nos clients et nous vous remercions de prendre le temps d’évaluer votre expérience.Maz K.#Team6
par un voyageur
Publié le 10 oct. 2024
There was no room for me when I arrived and I was charged for it
Commentaires de Gestion de l’hôtel
11 oct. 2024 par Brand Experience Team, Gestion de l’hôtel
Hi Derek, We're sorry to hear that we fell short of your expectations during your recent stay. We apologize for any aggravation you had and appreciate you sharing your experience with us. We hope you’ll give us another chance in the future to make it a great stay for you. Natalie #Team6
par un voyageur
Not Pleased
Publié le 18 août 2024 sur HotelsFirst room was dirty. The second room there where no comforts on the beds. The towels where dirty. No ice buckets or ice machine,and over all they where fixing cars in the parking lot all night
Commentaires de Gestion de l’hôtel
25 août 2024 par Customer Care Team, Gestion de l’hôtel
We appreciate your valuable feedback. We are genuinely sorry to learn about your recent experience while visiting our property. Your satisfaction is of utmost importance to us, and we regret that we fell short of your expectations. We would like to better understand the specifics of what transpired and how we can make amends. Please contact us so that we can address your concerns promptly. Once again, we apologize for any inconvenience caused. Your feedback is instrumental in our continuous efforts to ensure an exceptional experience for all our customers. Thank you for your understanding.
par un voyageur
Publié le 14 août 2024 sur Expedia
Terrible 😞 bugs all around. They tried giving me a room I didn't pay for didn't want to bother the staff cause they lived there. And worried they would try to have there friends rob or threaten me . No blankets just sheets make sure you bring a blanket. Tv didn't work right. Remote didn't work Internet wouldn't work.
Commentaires de Gestion de l’hôtel
15 août 2024 par Management, Gestion de l’hôtel
Hello Justin! We apologies for the inconvenience that you were caused during your stay with us. We will continue to strive to improve in all areas. We hope that you come and visit us again, to get a chance to make it right.Thanks,Management
par un voyageur
Publié le 11 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
15 août 2024 par Management, Gestion de l’hôtel
Thanks For the 10's we are happy that you enjoyed your stay. And hope to see you again in the future.
par un voyageur
Publié le 10 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
15 août 2024 par Management, Gestion de l’hôtel
Thank You for the 10's we are happy you enjoyed your stay. And hope that you visit us again.
par un voyageur
Don’t waste your money
Publié le 10 août 2024 sur HotelsWe did not stay here because they ga e is a dirty occupied room that I wait 20 mins for them to give me because the receptionist was outside smoking a cigarette and on the phone. After given the room the hotel smelled strong like Mary Jane and I have my young daughter and son who’s is the army. They said they ga e me a refund and emailed me receipt. I never got the refund or the refund receipt they said they gave me
Commentaires de Gestion de l’hôtel
13 août 2024 par Brand Experience Team, Gestion de l’hôtel
Hi Ned, We appreciate you taking the time to provide us with your feedback. We regret that your experience with us did not meet your expectations. Please accept our sincere apologies for any inconvenience this may have caused. Your concerns are of utmost importance to us, and we are fully dedicated to addressing them in a timely manner. To gain a better understanding of the specific issues you encountered, we kindly request that you reach out to us. Thank you for bringing these matters to our attention, and we look forward to the possibility of resolving them.Natalie #team6
par un voyageur
Publié le 30 juill. 2024 sur Expedia
Will always be my 1st choice when booking in Augusta
Commentaires de Gestion de l’hôtel
1 août 2024 par Brand Experience Team, Gestion de l’hôtel
Hi Joel, We appreciate your fantastic review and for awarding us with a 5-star rating! Knowing that you had such a positive experience at our location truly delights us.Your feedback is incredibly valuable to us and serves as a driving force to consistently deliver top-notch service. If you have any additional comments or if there is anything else that we can assist you with, please feel free to get in touch. Thank you once again for your support!Natalie #team6
par un voyageur
Publié le 30 juill. 2024 sur Expedia
The best
Commentaires de Gestion de l’hôtel
1 août 2024 par Brand Experience Team, Gestion de l’hôtel
Hi Joel, Thanks for your review, we really appreciate the support. Natalie #Team6
par un voyageur
Terrible Service
Publié le 20 juill. 2024 sur HotelsI reserved the room here and when I went to get my keys and check in they said they didn't have that room available and only had a one-bed room. That wouldn't work because we needed two beds for the four of us. We had to find another hotel for the night when it was already late in the evening. So we had no place to stay and out $65 dollars.
Commentaires de Gestion de l’hôtel
22 juill. 2024 par Brand Experience Team, Gestion de l’hôtel
Hi Traveler,Thanks for taking the time to share your review! We pride ourselves on providing a comfortable night's rest, so we’re always disappointed to hear when that doesn’t happen. Even though we fell short of your expectations this time, we’re committed to doing better next time, and apologize for any inconvenience. Lilith#Team6
