Note fondée sur 928 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,5 Propreté de la chambre
3,8 Service et personnel
3,6 Confort de la chambre
3,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 9 janv. 2017 sur Hotels
par un voyageur de Hephzibah
Publié le 22 déc. 2024
Worst experience ever. The first room they tried to give me was right next to the butts bucket and reeked of smoke. I asked for a non-smoking room and they claimed that room was non-smoking. I told them that it smelled of smoke. The next room was the dirtiest room I have ever seen. When we pulled the sheets back, the fitted sheet was dirty. Large black specks of dirt and hairs--inside the bed. Smaller black specks made me concerned about bed bugs but I did not investigate closely. The bathroom was dirty too. Toothpaste on the mirror made it obvious cleanliness was something they did not care about. When I told them the sheets were dirty in the second room they claimed there were no other rooms available. Funny how at 9:30 pm the parking lot was much less than half full. Staff was absolutely rude start to finish. They didn't even know what side of the building the room was on. I had to walk halfway around to find it. Of course I did not stay there. When I told them it was the dirtiest hotel room I had ever seen they did not care.
par un voyageur
Publié le 4 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
7 oct. 2024 par Samantha RediResponse Specialist, Gestion de l’hôtel
Thank you for your positive rating, Emily. The staff at the RED ROOF INN AUGUSTA - WASHINGTON ROAD and I were so glad we earned your 4/5 score following your stay. We at Red Roof, aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we look forward to your next stay at Red Roof.Sincerely,SamanthaRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 29 sept. 2024 sur Expedia
There was no rooms available
Commentaires de Gestion de l’hôtel
1 oct. 2024 par Samantha RediResponse Specialist, Gestion de l’hôtel
Dear Felipe,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN AUGUSTA - WASHINGTON ROAD. It is truly regrettable to hear that we were unable to honor your reservation due to a lack of room availability. Please accept our sincerest apologies for the inconvenience it caused. Our Red Roof team is committed to satisfying our guests, so we are thankful for your feedback as we strive to continuously improve the quality of our services.Thank you for sharing and we hope to get the opportunity to host you in the future.Sincerely,Samantha Red Roof Management RediResponse Specialist
par un voyageur
Publié le 28 sept. 2024 sur Hotels
Deceived. Booked room for Power due to Hurricane Helene. Arrived at the Hotel, and was told no Power would be available.
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Samantha RediResponse Specialist, Gestion de l’hôtel
Dear Valued Guest,Thank you for taking the time to tell us about your experience at the RED ROOF INN AUGUSTA - WASHINGTON ROAD. It is truly regrettable to hear that you felt like you were deceived due to the situation you described regarding the power. Please accept our sincerest apologies for this is nowhere near the standard that we aim to uphold. Nevertheless, feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services.Thank you again for sharing and we ask that you give us another opportunity to make a better impression on your next visit to one of our Red Roof locations. Sincerely,SamanthaRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 26 sept. 2024 sur Expedia
I've enjoyed my stay.
Commentaires de Gestion de l’hôtel
28 sept. 2024 par Carla RediResponse Specialist, Gestion de l’hôtel
Dear Jeffrey,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Augusta - Washington Road. It's great to see that you enjoyed your stay, resulting in a 5/5 score. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,CarlaRed Roof Management RediResponse Specialist
par un voyageur
Publié le 17 sept. 2024 sur Hotels
par un voyageur
Publié le 14 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
15 sept. 2024 par BJ-Manager, Gestion de l’hôtel
Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN AUGUSTA - WASHINGTON ROAD.I will make sure to share your comments with the rest of our team. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Redroof InnRed Roof Management
par un voyageur
Publié le 12 sept. 2024 sur Expedia
It was a nightmare I checked in and got to the room after driving for 8 hours and upon entering the room which looked like it had not even been clean since the guest before I had checked out the bed sheets was nasty pubic hair literally stuck to the pillow case dirt on the sheets the floor wasn't vacuumed and the bathroom was so disgusting toothpaste in the sink along with spit urine and toilett paper in the toilet I was so upset I got my bag and left the premises I'll never stay in red roof ever again I really was to upset to even call customer service I had to get another hotel room at another hotel if you can issue a refund back to my card that would be greatly appreciated after the inconveniences I endured .
Commentaires de Gestion de l’hôtel
15 sept. 2024 par BJ, Gestion de l’hôtel
Thank you for taking the time to tell us about your experience at the RED ROOF INN AUGUSTA - WASHINGTON ROAD. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.
par un voyageur
Publié le 6 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
10 sept. 2024 par Olivia RediResponse Specialist , Gestion de l’hôtel
Hello Rose, The staff at the Red Roof Inn Augusta - Washington Road and I are delighted to see your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist
