Note fondée sur 206 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,5 Service et personnel
4,2 Confort de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Bien sans plus.
Publié le 5 mai 2024 sur HotelsSéjour passable je dirai. j’ai mis 4 étoiles car le bâtiment reste beau et d’époque et le personnel est très sympa et services voiturier et dans le hall de l’hôtel ++ mais j’ai hésité à mettre 3 étoiles car je trouve que les travaux de rénovation dans les chambres ne sont pas de qualité et fait plus pensé à un hôtel 3 étoiles qu’un 4 étoiles. Il est sur côté je trouve. La peinture et l’équipement de la salle de bain ne sont pas signé d’un hôtel comme celui-ci!
Odeur d’humidité dans la chambre pas très agréable et chambre humide. Par contre grande terrasse donnant sur la route mais avec une belle vue dégagée.
Au restaurant nous avons bien mangé mais reste très, voir trop, cher pour ce que nous avons mangé ! Et petit déjeuner normalement jusqu’à 11h30 et à 10h50 c était fermé.
Commentaires de Gestion de l’hôtel
6 mai 2024 par Holly White, Gestion de l’hôtel
Thank you for sharing your feedback about your recent stay with us. We're pleased to hear that you appreciated the historic charm of our building and found our staff to be friendly. However, I'm sorry to learn that your experience was not entirely satisfactory.Your comments about the renovation work in the rooms are duly noted, and I apologize for any inconvenience this may have caused. We continuously strive to maintain the quality and comfort of our accommodations, and I will ensure that your concerns are addressed with our maintenance and housekeeping teams to make necessary improvements.I appreciate your detailed feedback, as it helps us identify areas where we can enhance the guest experience. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable stay. Sincerely,Holly WhiteGeneral Manager
par un voyageur de Charlotte
Publié le 24 déc. 2024
Commentaires de Gestion de l’hôtel
24 déc. 2024 par H. Harrison, Gestion de l’hôtel
Thanks so much for your feedback! We hope to see you again! Happy Holidays!
par un voyageur
Publié le 18 sept. 2024 sur Expedia
We loved the history of the hotel. We particularly wanted to thank Lisa in reception and Hank as they made us feel so welcome. Would definitely come back again
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Melissa Elam, Gestion de l’hôtel
Hello Lisa, Thank you for taking the time to provide feedback about your recent stay at The Partridge Inn. We are thrilled to see that your experience met your expectations and that you felt it was worthy of a 5-star rating. Your satisfaction is our top priority, and we are genuinely excited to see we were able to meet your expectations. Lisa and Hank are going to be happy with they see they were able to make you feel welcomed! Thank you again for your feedback. We hope to have the chance to welcome you back in the future and provide you with another great experience. Sincerely, Melissa Elam Partridge Inn, Curio Collection by Hilton
par un voyageur
Publié le 16 sept. 2024 sur Expedia
The roof top bar overlooking the city was amazing. The staff was incredible. What a gorgeous southern gem! Must have the Eggs Benedict on the porch for breakfast.
Commentaires de Gestion de l’hôtel
16 sept. 2024 par Melissa Elam, Gestion de l’hôtel
Hello Christy, Thank you for your lovely review on your recent experience at the Partridge Inn. We are thrilled to see that your experience met your expectations and that you felt it was worthy of a 5-star rating. Your satisfaction is our top priority, and we are genuinely excited to see we were able to meet your expectations. We love to read when the guests are able to take time to enjoy the beautiful views that our Rooftop Bar has to offer! Thank you again for your feedback and referring to the Partridge Inn as a gorgeous Southern gem. We hope to have the chance to welcome you back in the future and provide you with another great experience. Sincerely, Melissa Elam Partridge Inn, Curio Collection by Hilton
par un voyageur
Full circle.
Publié le 15 sept. 2024 sur HotelsDecided to come in to Augusta for the night to visit friends who would be in town temporarily. We stayed at the partridge in on the night of our wedding 17 years in minus one day ago. The service was excellent, the room was in great shape and clean. We drove away, and my wife realized she forgot an item very important to her. She called the staff and they tracked it down and held it for her as we returned. I would definitely go back.
Commentaires de Gestion de l’hôtel
16 sept. 2024 par Holly White, Gestion de l’hôtel
Dear Juan:Thank you for choosing to stay with us again after such a special memory from your wedding 17 years ago! We’re thrilled to hear that the service, cleanliness, and overall experience met your expectations once again.I’m especially glad that our team was able to assist in recovering the important item for your wife—it’s always our goal to ensure our guests feel well taken care of. We truly appreciate your loyalty and look forward to welcoming you back for many more stays in the future.Warm regards,Holly WhiteGeneral ManagerThe Partridge Inn, Curio Collection by Hilton
par un voyageur
Publié le 13 sept. 2024 sur Expedia
AC unit blows directly on the bed in room 410 making it very uncomfortable. The mattress was also too soft fore my liking.
AnnMari serving at breakfast was fantastic!
Commentaires de Gestion de l’hôtel
13 sept. 2024 par Melissa Elam, Gestion de l’hôtel
Hello Kane, Thank you for taking the time to provide feedback about your recent stay at The Partridge Inn. We sincerely apologize for the AC vent towards the bed. I have notified our maintenance team; they will be adjusting that for future guests. Ann Marie is going to be thrilled when she reads that you found her service during breakfast to be fantastic! We hope to have the chance to welcome you back in the future and provide you with a great experience. Sincerely, Melissa Elam Partridge Inn, Curio Collection by Hilton
par un voyageur
Publié le 2 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
2 sept. 2024 par Melissa Elam, Gestion de l’hôtel
Hello,Thank you for taking the time to share a review on your recent stay with us at the Partridge Inn located in Augusta, Georgia. Our staff takes pride in providing genuine Southern Hospitality and will be thrilled to read that they were able to share their warmth with you. We look forward to welcoming you back in the future! Sincerely, Melissa Elam Partridge Inn, Curio Collection by Hilton
par un voyageur
Publié le 2 sept. 2024 sur Expedia
Loved the quaintness and that we could bring our dog
Commentaires de Gestion de l’hôtel
2 sept. 2024 par Melissa Elam, Gestion de l’hôtel
Hello Jennifer, I want to thank you for your review on your recent stay with us at the Partridge Inn. I am so glad that you loved your stay and that you brought your "fur baby" along with you! Of course, we welcome pets to come along for the stay and we love to show them our warmth and hospitality while they are here! We certainly welcome you back in the future for another stay!Sincerely,Melissa ElamPartridge Inn, Curio Collection by Hilton
par un voyageur
Publié le 2 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
2 sept. 2024 par Melissa Elam, Gestion de l’hôtel
Hello , Thank you for taking the time to provide feedback about your recent stay at The Partridge Inn. We are thrilled to see that your experience met your expectations and that you felt it was worthy of a 5-star rating. Your satisfaction is our top priority, and we are genuinely excited to see we were able to meet your expectations. Thank you again for your feedback. We hope to have the chance to welcome you back in the future and provide you with another great experience. Sincerely, Melissa Elam Partridge Inn, Curio Collection by Hilton
par un voyageur
Publié le 30 août 2024 sur Expedia
I had several issues the morning of my departure: (1) very little hot water in shower; (2) shower head that misted part of bathroom; (3) no grab bars in the bathroom or shower; (4) I thought I had a complimentary breakfast but apparently not. Excellent breakfast. Due to the above the clerk said he would comp my valet parking
Commentaires de Gestion de l’hôtel
2 sept. 2024 par Melissa Elam, Gestion de l’hôtel
Hello Michael, Thank you for sharing your experience with us during your stay at the Partridge Inn, we sincerely apologize for the issues you encountered during your stay at the Partridge Inn. We are genuinely sorry to hear about the problem you experienced with the shower and the hot water not getting to the desired temperature. This is certainly not the level of service we strive to provide, and your feedback will be shared with our housekeeping and maintenance staff to prevent such incidents in the future. We understand the importance of a comfortable environment for our guests and their pets, and we regret that we fell short during your visit. I am happy to see that the Front Desk Agent removed the parking fees in order to make amends for the issues you faced. Your insights are valuable to us, and we want to ensure that we address all aspects of your stay. Again, we apologize for the inconvenience you faced, and we hope to welcome you back in the future to provide the experience you deserve. Sincerely, Melissa Elam Partridge Inn, Curio Collection by Hilton
