Note fondée sur 613 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,1 Propreté de la chambre
4,2 Service et personnel
4,1 Confort de la chambre
3,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 12 oct. 2016 sur Hotels
Hotel agréable .Calme .Vue sur la nature.Personnel accueillants.
par Vincent de France
Breakfast awful
Publié le 18 janv. 2016 sur HotelsRoom was Ok but a bit smelly for a non smoking. Breakfast is awful, 1 hour for 2 eggs, probabily the worst breackfast experience I had
Commentaires de Gestion de l’hôtel
par Front Desk Manager, Gestion de l’hôtel
Vincent, we do apologize for the breakfast taking longer than it should. Since your last visit we have done a few things to make the breakfast more of an enjoyable experience such as a breakfast buffet and this upcoming monday June 6th, 2016 we are bringing out the cook-to-order menu. So if there is one thing in particular that you would like we can make it for you off our new menu's while you still enjoy other things from out buffet!
par Alain
Publié le 4 nov. 2014 sur Hotels
par Alain
Publié le 5 oct. 2014 sur Hotels
par un voyageur
Publié le 9 nov. 2024
The front desk staff were fantastic!
Commentaires de Gestion de l’hôtel
9 nov. 2024 par General Manager, Gestion de l’hôtel
Dear Jerrod Martin,Thank you for your kind words! We're thrilled to hear that our front desk staff made a positive impression during your stay. We'll be sure to pass along your compliments to them. We hope to welcome you back soon!Sincerely, James DillerGeneral Manager
par un voyageur
Publié le 17 août 2024 sur Expedia
I loved the customer service in the hotel, everyone was great. This is my first time in Aurora, and I had a great experience.
Commentaires de Gestion de l’hôtel
19 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Maria,Thank you for your wonderful feedback! We're thrilled to hear that you loved the customer service at our hotel and that our team made a positive impression on you. It’s fantastic to know that your first visit to Aurora was a great experience! We aim to provide a warm and welcoming atmosphere for all our guests, and your kind words affirm that we're on the right track. We hope to welcome you back soon for another excellent experience! Safe travels!Sincerely, James DillerGeneral Manager
par un voyageur
Publié le 11 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
12 août 2024 par General Manager, Gestion de l’hôtel
Dear Gary,Thank you for your feedback and for rating us 6 out of 10. We appreciate your honesty, as it helps us identify areas for improvement. We're glad you had some positive experiences, but we’re sorry that we fell short of your expectations in certain aspects. Please know that we are committed to enhancing our services and facilities. We hope to have the chance to provide you with a better experience on your next visit.Sincerely, James DillerGeneral Manager
par un voyageur
Too pricy
Publié le 10 août 2024 sur HotelsHotel looks old and worn out….. too expensive for the condition it is in
Commentaires de Gestion de l’hôtel
12 août 2024 par General Manager, Gestion de l’hôtel
Dear Kalyan,Thank you for your 10 out of 10 rating! We appreciate your feedback regarding the condition of our hotel. While we're delighted to know you enjoyed your stay overall, we understand that the appearance of our property may not meet your expectations. We are actively working on updates and renovations to enhance the guest experience. Your insights are invaluable to us, and we hope to welcome you back to see our improvements in the future!Sincerely, James DillerGeneral Manager
par un voyageur
Publié le 7 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
9 août 2024 par General Manager, Gestion de l’hôtel
Dear Andrew,Thank you for taking the time to give us your feedback on your stay. We appreciate it! I hope we can turn that 6 into a 10 next time you are passing through our area so we can give you another chance to experience our hotel's best features. We're always striving to improve and have noticed even small things can make a big difference in the overall experience.Sincerely, James DillerGeneral Manager
par un voyageur
Publié le 6 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
8 août 2024 par General Manager, Gestion de l’hôtel
Dear Courtney,Hello! It is delighting to see perfect feedback. Hope that you had a marvelous stay experience. Our team is very much overwhelmed to see the remark. It is a privilege to host guests like you. Await your next earliest visit. Sincerely, James DillerGeneral Manager
