Note fondée sur 540 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
4,3 Service et personnel
4,3 Confort de la chambre
4,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 19 oct. 2024
Room not ready. Ceiling dripping from water leak. Noisy
Commentaires de Gestion de l’hôtel
21 oct. 2024 par Kristina , Gestion de l’hôtel
Thank you for taking the time to share your feedback. We sincerely apologize for the inconveniences you experienced during your stay, especially regarding the room not being ready, the water leak, and the noise disturbances. This is not the standard of service we strive to provide, and we understand how frustrating this must have been for you.Please be assured that we are addressing the issues you mentioned, and we hope you will give us another opportunity to provide you with the stay you deserve.
par un voyageur
Publié le 7 oct. 2024
Commentaires de Gestion de l’hôtel
7 oct. 2024 par Kristina , Gestion de l’hôtel
Thank you for taking the time to share your wonderful review! We are thrilled to hear that your experience at Candlewood Suites Georgetown exceeded your expectations.It was truly a pleasure to have you as our guest, and we hope to welcome you back for another unforgettable stay soon.
par un voyageur
Publié le 4 oct. 2024 sur Expedia
Relaxing
Commentaires de Gestion de l’hôtel
4 oct. 2024 par Kristina , Gestion de l’hôtel
Thank you so much for your wonderful review! We are thrilled to hear that you found your stay with us relaxing and enjoyable.We aim to create a peaceful and rejuvenating experience for all of our guests, so it’s fantastic to know we succeeded during your visit. Your kind words inspire us to continue delivering the best service and comfort.We hope to welcome you back soon for another relaxing getaway!
par un voyageur
Publié le 28 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
4 oct. 2024 par Kristina , Gestion de l’hôtel
Thank you for taking the time to share your feedback with us. We're sorry to hear that your recent stay with us didn’t fully meet your expectations. We strive to provide a comfortable and memorable experience for all of our guests, and we appreciate your honesty.We truly value your input as it helps us to refine our services and deliver a better experience for future guests. If you decide to stay with us again, we’d love the opportunity to ensure your next visit is more enjoyable.
par un voyageur de San Antonio
Publié le 23 sept. 2024 sur Expedia
The staff was great, but once we got in the room that’s where it gets 1 star, the room is infested with roaches around the kitchenette.
We went to the store to buy roach sticky pads and I wish I could post the picture of the amount of roaches were stuck on it. It definitely wasn’t worth the price I paid for and the rating is wrong, it should be rated 3 out of 10. It was definitely one of the worst hotels we have stayed in. I hope this review gets posted to help future travelers.
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Kristina , Gestion de l’hôtel
Thank you for taking the time to share your feedback, and we sincerely apologize for the experience you had during your stay. We strive to maintain high standards of cleanliness and comfort, and it is clear we fell short during your visit.We take pest control very seriously, and your comments have been immediately addressed with our team and professional pest management company. We are working to ensure that this does not happen again for any future guests.We value your honest feedback and understand how frustrating this must have been. Please know that this is not a reflection of the standards we aim to provide. Again, we truly apologize for the inconvenience, and we hope to have the chance to restore your confidence in our property in the future.
par un voyageur
Publié le 3 sept. 2024 sur Hotels
Front desk was very friendly and efficient. The room was clean but had water stains on the ceiling and soap dispenser was coming off the wall. So needs updating. When I made the reservation said last Queen room left at the price. There were only 7 cars in the parking lot both in the evening and next morning so I doubt that. Made the reservation a month in advance and rooms were cheaper the day of arrival. So the value definitely wasn’t there.
Commentaires de Gestion de l’hôtel
4 oct. 2024 par Kristina , Gestion de l’hôtel
Thank you for taking the time to provide your valuable feedback about your recent stay with us. We're pleased to hear that you found our front desk team friendly and efficient, and that your room was clean. However, we sincerely apologize for the aspects of your stay that did not meet your expectations.We appreciate you bringing the maintenance issues in the room to our attention. Our team is already looking into the water stains and the soap dispenser, and we will work on ensuring that our rooms meet the high standards that our guests deserve. Your input is essential in helping us improve, and we’ll be addressing these concerns promptly.We truly value your business and hope to have the opportunity to welcome you back in the future for a stay that exceeds your expectations.
par un voyageur de Harlingen
Publié le 28 août 2024 sur Expedia
Nice hotel and location
Commentaires de Gestion de l’hôtel
29 août 2024 par Kristina , Gestion de l’hôtel
Thank you for taking the time to share your experience with us! We’re thrilled to hear that you enjoyed your stay. Our team works hard to create a welcoming environment, and it’s always rewarding to know our efforts made a difference in your stay. We hope to welcome you back soon!
par un voyageur
Publié le 18 août 2024 sur Expedia
Great for blue collar workers staying weeks at a time but not good for families or single women traveling. No ice machine on the property either.
Commentaires de Gestion de l’hôtel
20 août 2024 par Kristina , Gestion de l’hôtel
Thank you for taking the time to share your feedback. We appreciate your honesty and regret that your stay did not meet all of your expectations.We understand that our property may be better suited for longer-term stays or certain types of travelers, such as workers here for extended periods. However, we strive to provide a comfortable experience for all guests and will take your feedback into consideration to improve the overall experience for families and solo travelers.We hope you will consider staying with us again, thank you again for your feedback. We appreciate it very much.
par un voyageur
Georgetown meeting
Publié le 31 juill. 2024 sur HotelsThe hotel was very clean, front desk very polite, room was nice because there was a full fridge , burners and microwave. Bed was very comfortable.
Commentaires de Gestion de l’hôtel
31 juill. 2024 par Kristina , Gestion de l’hôtel
Thank you so much for your kind review! We're thrilled to hear that you had a pleasant stay with us. Our team takes great pride in maintaining a clean environment and providing excellent service, so it's wonderful to know you found our front desk staff polite and helpful. We're also glad you enjoyed the convenience of the full fridge, burners, and microwave in your room, as well as the comfort of our beds. We look forward to welcoming you back for another enjoyable stay soon!
par un voyageur
Publié le 22 juill. 2024 sur Expedia
Horrible
Commentaires de Gestion de l’hôtel
26 juill. 2024 par Kristina , Gestion de l’hôtel
Thank you for taking time to provide your feedback.
