Note fondée sur 683 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
4,4 Service et personnel
4,3 Confort de la chambre
4,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 21 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
22 sept. 2024 par Customer Service, Gestion de l’hôtel
Christine, thank you for staying with us at Courtyard Austin South. We're delighted to see you had a wonderful experience and hope to welcome you back soon!
par un voyageur
Publié le 19 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
20 sept. 2024 par Customer Service, Gestion de l’hôtel
Yesenia, it’s wonderful to hear you had a great time at Courtyard Austin South. We’re grateful for your feedback and hope to welcome you back soon!
par un voyageur
Publié le 6 sept. 2024 sur Hotels
We are there for rest so it was a good choice for clean and quiet.
Commentaires de Gestion de l’hôtel
7 sept. 2024 par Customer Service, Gestion de l’hôtel
Christine, it's wonderful to hear you had a peaceful stay at Courtyard Austin South. Clean and quiet accommodations are key for a restful visit, and we're pleased you found just that. We hope to welcome you back soon!
par un voyageur
Publié le 17 août 2024 sur Expedia
Very nice and clean hotel
Commentaires de Gestion de l’hôtel
24 août 2024 par Customer Service, Gestion de l’hôtel
Alma, we’re delighted you loved your experience at Courtyard Austin South. It's great to know you appreciated the cleanliness and ambiance. We look forward to welcoming you back soon.
par un voyageur
Publié le 7 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
9 août 2024 par Customer Service, Gestion de l’hôtel
Christine, thank you for staying with us at Courtyard Austin South. We’re delighted you enjoyed your experience. We hope to welcome you back soon!
par un voyageur
Terrible to say the least
Publié le 5 août 2024 sur HotelsUnsure how this is a Marriott. Frequent traveler for business and family I never had to change rooms so many times. First one had severe jarring noise with construction happening right under the room, second one had the bath tub clogged so had to head out to dinner without taking a shower while housekeeping worked on it upon return the problem still persisted so had to move yet again to a third one which had the exhaust in the restroom not working. Family of four was tired to move yet again and just finished the stay for 2 nights.
The hallways have a weird smell always, the elevator has stains all over, understaffed with same personnel managing front desk and cafe and the list goes on….
The employees are trying their best but the hotel is ill equipped to provide clean, comfortable and pleasant experience to its guests. Registered a complaint into Marriott Bonvoy since I am a member there and will not be staying at one ever. Ruined our family trip at the outset.
Steer clear from this one, a motel nearby would offer better.
Commentaires de Gestion de l’hôtel
6 août 2024 par Customer Service, Gestion de l’hôtel
Sachin,The team regrets that your visit did not meet expectations. Your feedback regarding the room issues and overall cleanliness has been noted. While the employees strive to provide excellent service, it's clear there were aspects that affected your stay significantly. We appreciate your patience with the room changes and are sorry to hear about the interruption to your trip. Your concerns have been shared with the relevant departments for review and improvement. Thank you for sharing your experience.Safe travels.
par un voyageur de Laredo
Publié le 4 août 2024 sur Expedia
Super clean and comfortable!
Commentaires de Gestion de l’hôtel
7 août 2024 par Customer Service, Gestion de l’hôtel
Genaro, thank you for sharing your feedback! We’re delighted you loved your experience at Courtyard Austin South. Our team members strive to provide a clean and comfortable environment for all our guests. We hope to welcome you back soon!
par un voyageur
Publié le 16 juill. 2024 sur Expedia
Odd smell in hallway. Could hear guests in room/s above ours.
Commentaires de Gestion de l’hôtel
18 juill. 2024 par Customer Service, Gestion de l’hôtel
Teri, thank you for sharing your feedback. We're sorry to hear about your experience with the hallway odor and the noise. Your comments have been shared with our team to ensure improvements are made. We hope to serve you better in the future.
par un voyageur
Ticks on bed
Publié le 11 juill. 2024 sur HotelsThe check-in was easy. However, when we settled into our room, we noticed a tick crawling on the pillows. The front desk person was kind enough to move us into a different room without any issues. The staff was friendly and understanding; however, I would not stay here again due to knowing there are ticks crawling around in the beds at this hotel.
Commentaires de Gestion de l’hôtel
11 juill. 2024 par Customer Service, Gestion de l’hôtel
Odoney, it's great to hear the check-in process went smoothly and that our team members were friendly and accommodating. The situation you encountered in your room is very concerning, and it's regrettable that it impacted your stay. The hotel takes your feedback seriously and prioritizes cleanliness and guest comfort. Thank you for bringing this to our attention. Safe travels.
par un voyageur
Publié le 10 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
12 juill. 2024 par Customer Service, Gestion de l’hôtel
Hugo, thank you for the excellent rating! The team at Courtyard Austin South is thrilled to know you had a great experience. We're looking forward to welcoming you back soon.
