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Embassy Suites by Hilton Austin Arboretum

3.5 star property
3.5-star hotel near Arboretum at Great Hills Mall

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Photo gallery for Embassy Suites by Hilton Austin Arboretum

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Exterior
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Premium bedding, down comforters, pillowtop beds, in-room safe

Reviews

7.6 out of 10
Good

Popular amenities

  • 24/7 front desk
  • Room service
  • Housekeeping
  • Parking available
  • Hot tub

Explore the area

Map
9505 Stonelake Boulevard, Austin, TX, 78759
  • Arboretum at Great Hills Mall
    ‪15 min walk‬
  • Q2 Stadium
    ‪4 min drive‬
  • J. J. Pickle Research Campus
    ‪5 min drive‬
  • Austin, TX (AUS-Austin-Bergstrom Intl.)
    ‪21 min drive‬

Room options

View all photos for Suite, 1 Bedroom, Accessible, Bathtub (Mobility)

Premium bedding, down comforters, pillowtop beds, in-room safe

Suite, 1 Bedroom, Accessible, Bathtub (Mobility)

  • 43 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Non Smoking (Mobility & Hearing, Roll-in Shower)

Premium bedding, down comforters, pillowtop beds, in-room safe

Suite, 1 King Bed, Accessible, Non Smoking (Mobility & Hearing, Roll-in Shower)

  • 45 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Suite, 1 King Bed (2 Rooms)

Premium bedding, down comforters, pillowtop beds, in-room safe

Premium Suite, 1 King Bed (2 Rooms)

  • 45 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Corner

Premium bedding, down comforters, pillowtop beds, in-room safe

Suite, 1 Bedroom, Corner

  • 53 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Suite, 2 Double Beds (2 Rooms)

Premium bedding, down comforters, pillowtop beds, in-room safe

Premium Suite, 2 Double Beds (2 Rooms)

  • 43 sq m
  • Sleeps 6
  • 2 Double Beds

View all photos for Suite, 1 King Bed, Allergy Friendly (Pure)

Premium bedding, down comforters, pillowtop beds, in-room safe

Suite, 1 King Bed, Allergy Friendly (Pure)

  • 43 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed with Sofa bed (2 Rooms)

Premium bedding, down comforters, pillowtop beds, in-room safe

Suite, 1 King Bed with Sofa bed (2 Rooms)

  • 43 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Premium Room, 1 King Bed, Accessible (Mobility & Hearing, 3x3 Shower)

Minibar

Premium Room, 1 King Bed, Accessible (Mobility & Hearing, 3x3 Shower)

  • 43 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking

Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 1 King Bed, Non Smoking

  • 42 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Double Beds, Accessible, Corner (Bathtub)

Premium bedding, down comforters, pillowtop beds, in-room safe

Suite, 2 Double Beds, Accessible, Corner (Bathtub)

  • 53 sq m
  • Sleeps 6
  • 2 Double Beds

View all photos for Premium Suite, 1 King Bed, Corner

Premium bedding, down comforters, pillowtop beds, in-room safe

Premium Suite, 1 King Bed, Corner

  • 53 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Double Beds (2 Rooms)

Premium bedding, down comforters, pillowtop beds, in-room safe

Suite, 2 Double Beds (2 Rooms)

  • 43 sq m
  • Sleeps 6
  • 2 Double Beds

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About the area

Austin

Gateway stay.Your stay at this Gateway hotel places you within 3 miles (5 km) of Arboretum at Great Hills Mall and J. J. Pickle Research Campus. Main Event Entertainment is within 6 miles (10 km) and University of Texas at Austin is within 9 miles (15 km).

What's nearby

  • Arboretum at Great Hills Mall - 15 min walk - 1.3 km
  • Q2 Stadium - 4 min drive - 3.4 km
  • Domain Northside - 4 min drive - 3.7 km
  • J. J. Pickle Research Campus - 5 min drive - 4.2 km
  • University of Texas at Austin - 11 min drive - 14.1 km

Getting around

  • Kramer Station - 4 min drive
  • Austin Station - 12 min drive
  • Austin-Bergstrom Intl. Airport (AUS) - 21 min drive

Restaurants

  • ‪Starbucks - ‬14 min walk
  • ‪The Cheesecake Factory - ‬17 min walk
  • ‪Panera Bread - ‬8 min walk
  • ‪Dave & Buster's - ‬6 min walk
  • ‪BJ's Restaurant & Brewhouse - ‬3 min drive

About this property

Embassy Suites by Hilton Austin Arboretum

3.5-star hotel near Arboretum at Great Hills Mall
Embassy Suites by Hilton Austin Arboretum offers its guests an indoor pool, a hot tub, and a fitness center. There's a restaurant on site. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. A computer station is on site and WiFi is free in public spaces.

A 24-hour business center and 5 meeting rooms are available. Event space at this hotel measures 1959 square feet (182 square meters) and includes conference space. The business-friendly Embassy Suites by Hilton Austin Arboretum also features gift shops/newsstands, coffee/tea in a common area, and express check-in. You'll have access to the indoor pool at a partner property. Parking is available for a fee.

Smoking is allowed in designated areas at this 3.5-star Austin hotel.

  • 1 building
  • 150 guestrooms or units
  • 6 levels
  • 1959 sq ft of conference space
  • 182 sq m of conference space
  • Built in 1998
  • To-go breakfast (free)
  • Manager's reception (free)
  • Towels for the beach
  • Poolside lounge chairs
  • Business center (24 hours)
  • Conference space
  • Coffee in lobby
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Wedding services available
  • Gift shop
  • Television in lobby
  • ATM
  • Elevator
  • Smoking in designated areas
  • Dining venue
Embassy Suites by Hilton Austin Arboretum offers 150 accommodations with safes and coffee/tea makers. Accommodations have separate sitting areas and are furnished with double sofa beds and desks. Pillowtop beds feature down comforters and premium bedding. Refrigerators and microwaves are provided. Rooms have detached private bathrooms. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Austin hotel provides complimentary wireless Internet access. 42-inch flat-screen televisions come with premium cable channels. Housekeeping is provided daily.

Languages

English, Spanish

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Property amenities

Family friendly

  • Art supplies
  • Children's games
  • In-room microwave
  • In-room refrigerator
  • In-room sofa bed
  • Indoor pool
  • Living room

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (USD 21 per night; includes in/out privileges)
  • RV/bus/truck parking (surcharge) on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free on-the-go breakfast available 6:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:30 AM on weekends
  • A restaurant
  • Coffee and tea in common areas
  • Free daily manager's reception

Things to do

  • Gym
  • Hot tub
  • Indoor pool
  • Indoor pool (guest access)
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Entertainment

  • 42-inch flat-screen TV with premium cable channels

Bedroom

  • Double sofa bed
  • Down comforter
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Detached private bathroom
  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator
  • Wet bar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Living room
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests will receive smart lock details

Access methods

Staffed front desk, smart lock

Pets

  • Pets: USD 75 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • 2.00 percent destination fee will be charged

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: USD 21 per night (in/out privileges)
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and debit cards. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

We should mention

  • Pool access available from 6:00 AM to midnight.
  • Up to 3 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Austin-Arboretum Embassy Suites
Embassy Suites Austin-Arboretum
Embassy Suites Hotel Austin-Arboretum
Arboretum Austin Embassy Suites
Austin Embassy Suites
Embassy Suites Austin
Embassy Suites Hotel Austin
Embassy Suites Austin-Arboretum Hotel
Embassy Suites Austin Arboretum
Embassy Suites by Hilton Austin Arboretum Hotel
Embassy Suites by Hilton Austin Arboretum Austin
Embassy Suites by Hilton Austin Arboretum Hotel Austin

Embassy Suites by Hilton Austin Arboretum Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 408 out of 1006 reviews
Rating 8 - Good. 209 out of 1006 reviews
Rating 6 - Okay. 167 out of 1006 reviews
Rating 4 - Poor. 131 out of 1006 reviews
Rating 2 - Terrible. 91 out of 1006 reviews

7.8/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Shelley

Travelled with family
Liked: Amenities
Great place
Stayed 2 nights in Dec 2024

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was great, hotel was well maintained. The pool needed to be cleaned.
Stayed 2 nights in Dec 2024

6/10 Okay

Yahaira

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Mold in ceiling of pool. Missing roof squares. Gym was stuffy, did not feel fresh. Not enough towels in the pool area. Pool restroom light doesn't work, condensation drips off the restroom roof. Breakfast buffet food got put away 30 minutes before the closing time. 40 mins before no more waffle mix was made. Bar tender was great, good conversation, fast service. Happy hour food is gold fish, chex mix, chips and non spicy can salsa. Only two well drinks or beer. Breakfast tasted good, chef could use a second person to help him do order. Buser lady was super nice and quick. Front desk, custodial and maintenance were super nice.
Stayed 1 night in Dec 2024

8/10 Good

Amy

Travelled with family
Liked: Cleanliness, staff & service, amenities
I chose this hotel for the disability shower for my husband who uses a wheelchair. The staff members were super helpful. Jordan helped me check in and pay for my parking. The other staff members were great, too. I did not like paying for parking. The parking info should be clear before a guest submits an online reservation. The microwave in the disability room could be higher, perhaps on the counter.
Stayed 5 nights in Dec 2024

6/10 Okay

Antony Gnana Prakash, MCKINNEY

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The complementary Happy time was till 7:00 pm however all the snacks were done by 6:00 and no refills were provided😦
Stayed 1 night in Dec 2024

10/10 Excellent

Jitendra

Stayed 2 nights in Nov 2024

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Staff was great. Although the hotels.com listing showed free parking, parking is actually $15/day. Room smelled like mildew and the bathroom wallpaper was peeling. Also pool area was in poor condition with rust and mildew smell and i think the pool chemicals were not quite right as the water was very cloudy. That was dissapointing because thw indoor pool was the reason we chose this hotel over others in the area.
Stayed 1 night in Dec 2024

2/10 Terrible

Tarsha

Stayed 2 nights in Nov 2024

10/10 Excellent

Ron, Keller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were surprised there was a parking fee now. Usually when you stay in the Arboretum area you can avoid that versus staying downtown. Other than that the busser at breakfast this morning was so friendly and upbeat! She deserves 5 stars!
Stayed 1 night in Dec 2024

10/10 Excellent

robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

Alvaro

Stayed 1 night in Oct 2024

10/10 Excellent

Gerardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Ivan

Stayed 2 nights in Nov 2024

10/10 Excellent

sharon

Stayed 1 night in Nov 2024

6/10 Okay

Tyler

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Firstly, what I enjoyed the most and only thing was the bartender. She was helpful and nice and best person on the property. Checking in, took forever cause it seemed as if no one worked there. Was about a 3in gap under the front door leading to the hall, safety concern. The ac needs to be looked at, couldn’t cool the room. Lastly the window to outside opens and the safety latch is broke. And held on by a wire string that was on its last leg. Only stayed couple nights but will pick a different place next time I’m in the area.
Stayed 2 nights in Nov 2024

8/10 Good

LESLIE

Business traveller
Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2024

10/10 Excellent

Adan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

10/10 Excellent

MARY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

10/10 Excellent

Tommy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the breakfast
Stayed 1 night in Nov 2024

4/10 Poor

Sabine

Stayed 1 night in Oct 2024

10/10 Excellent

Yadira

Stayed 1 night in Oct 2024

10/10 Excellent

ESTHER

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our night, it was clean and comfortable, we had a peaceful night.
Stayed 1 night in Nov 2024

10/10 Excellent

Rene

Liked: Property conditions & facilities
Nice hotel in a good area
Stayed 1 night in Nov 2024

4/10 Poor

Renee, Arlington

Business traveller
Disliked: Staff & service
Not a bad property… BUT I would not stay here again. The sink in the bathroom did not drain properly. Did not have king bed as requested. The furniture was stained, although it didn’t appear dirty. Then there was a surprise about having to pay for my parking when I arrived at 11 PM. Was not expecting that and did not see it in the description.
Stayed 1 night in Oct 2024

6/10 Okay

Benjamin

Stayed 1 night in Nov 2024