Note fondée sur 948 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,9 Propreté de la chambre
4,1 Service et personnel
3,9 Confort de la chambre
3,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de Keller
Publié le 22 déc. 2024
We were surprised there was a parking fee now. Usually when you stay in the Arboretum area you can avoid that versus staying downtown. Other than that the busser at breakfast this morning was so friendly and upbeat! She deserves 5 stars!
Commentaires de Gestion de l’hôtel
22 déc. 2024 par Management, Gestion de l’hôtel
Thank you for taking a moment to share your experience. I am happy to hear that the breakfast attendant provided excellent customer service during breakfast! We strive to provide reliable and friendly service that makes a difference in your stay and look forward to welcoming you back soon.
par un voyageur
Publié le 22 oct. 2024 sur Expedia
We got some sort of bites or rash from either the hot tub or the bed. Thinking it was more the hot tub as the water was green. The hotel front desk said it was because the color of the tile but it even smelled algae like. All three of us ended up with what could be a rash or bites.
Commentaires de Gestion de l’hôtel
14 nov. 2024 par Management, Gestion de l’hôtel
Thank you for taking a moment to share your experience. I am happy to hear you found the Embassy Suites Arboretum to your liking. We strive to provide reliable and friendly service that makes a difference in your stay and look forward to welcoming you back soon.
par un voyageur
Publié le 22 oct. 2024 sur Hotels
par un voyageur
Publié le 20 oct. 2024 sur Hotels
par un voyageur
Publié le 16 oct. 2024 sur Expedia
The place was clean, quiet and safe, plus they allowed my dog.
par un voyageur
Excellent
Publié le 15 oct. 2024 sur Hotelspar un voyageur
Publié le 15 oct. 2024 sur Expedia
Parking cost not included. At a residential site? Not a good selling point. Hotel needs updating. Elevators antiquated. Took 30 minutes for water to drain from tub. No sound proofing between rooms. Heard guests in next room swearing at each other all night and dogs barking. Pool was green and smelled! Furniture in room was dirty!
par un voyageur
Publié le 9 oct. 2024 sur Expedia
The place was not clean, and was long overdue for a renovation. Mold in the bathroom and water damage. Spray painted toilet with the paint chipping. The toilet seat itself was gross. The floors were not clean at all. The uncleanliness was uncomfortable. Also they charged an extra $50 at check in that they stated would be refunded at checkout, but a week later has yet to be refunded. Staff was tolerable but not at all friendly. Also had to pay for parking in a parking lot that was not even close to full… needless to say the embassy used to be a place to be but it is now not. Will not be returning, and am sad that it’s the place I chose to spend the night on my wedding night.
par un voyageur
Publié le 8 oct. 2024 sur Hotels
par un voyageur
Publié le 6 oct. 2024 sur Expedia
Hot water in the bathroom wasn’t working. I took 2 cold showers while I was there. Not happy at all.
