Note fondée sur 420 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
4,1 Service et personnel
4,1 Confort de la chambre
4,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de Gatineau
Publié le 4 févr. 2022 sur Expedia
Il y a des évents d'aération extérieurs tout le tour de l'hôtel qui causent un vacarme et empêchent les clients de bien dormir lorsque c'est venteux.
par un voyageur
Publié le 22 sept. 2024
The hotel was nice and the staff were very nice.
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Hotel Management, Gestion de l’hôtel
Dear Martha, Thank you for your positive feedback about our well-maintained hotel. We strive to offer our guests a clean and comfortable environment, and we're pleased to read that you had that experience. We're also happy that our staff contributed to making your stay memorable. We take pride in our team and are committed to providing excellent service every day. We appreciate you choosing to stay at Extended Stay America and hope to welcome you back soon.Sincerely,Hotel Management
par un voyageur
Would not stay again
Publié le 22 sept. 2024 sur HotelsThe front desk in this hotel is almost non existent. They sit in back room and you have to call to get service. The party in oarking lotcwent tob10:30 when I had to go and request the front desk to walk out back to hear the music we were listening to in our back ground level room.
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Hotel Management, Gestion de l’hôtel
Dear Diane, Thank you for choosing us and for posting your comments. Our primary focus is on exceptional experiences in all areas; therefore, we are very disappointed that we did not meet these expectations. Please accept our apologies for any service issues that impacted your stay. We appreciate you bringing this to our attention, and we will address this appropriately with our team. It was a pleasure having you as our guest, and we hope you will revisit when you are back in the area. Sincerely,Hotel Management
par un voyageur de Davenport
Publié le 20 sept. 2024 sur Expedia
The property was not too bad but i did have one issue and needed ice but the machine was not working and had to wait 2hrs for it to make more
Commentaires de Gestion de l’hôtel
21 sept. 2024 par Hotel Management, Gestion de l’hôtel
Dear Melissa, We are glad you loved many aspects of our hotel, and your overall stay was pleasant. We are disappointed that we may not have lived up to all of your expectations and are grateful for your feedback. Please accept our apologies for any inconvenience you experienced with the ice machine. We appreciate you bringing this to our attention. We utilize feedback like yours to improve our guest experience; therefore, we appreciate you leaving your review. Thank you for staying with us, and we hope you will give us another chance to provide you with the flawless hospitality you should always expect from us.Sincerely,Hotel Management
par un voyageur
Publié le 20 sept. 2024 sur Hotels
par un voyageur
Publié le 18 sept. 2024 sur Hotels
par un voyageur
Publié le 14 sept. 2024 sur Expedia
Did not like ice machine no working, check out receipt dont explaining what was room rate and taxes sepatated only shows total charged and dont show balance 0
Commentaires de Gestion de l’hôtel
15 sept. 2024 par Hotel Management, Gestion de l’hôtel
Dear elvin, Thank you for sharing your feedback. We regret the inconvenience caused by the ice machine and the clarity of the receipt. Providing clear and detailed billing information is essential, and we apologize if this was not reflected during your stay. Your concerns will be addressed with the team to prevent similar issues in the future. We appreciate your input and hope to improve your experience next time.Sincerely,Hotel Management
par un voyageur
Publié le 4 sept. 2024 sur Expedia
par un voyageur
Publié le 3 sept. 2024 sur Expedia
Close to Circuit of the Americas.
par un voyageur
Publié le 2 sept. 2024 sur Expedia
Shuttle to/from airport
Commentaires de Gestion de l’hôtel
3 sept. 2024 par Hotel Management, Gestion de l’hôtel
Dear Jannik, Thank you for choosing Extended Stay America. It has always been our aim to provide a perfect stay during your time with us, and we are happy that you were pleased with your stay here. It is wonderful knowing you were delighted with the location. Please return on your next trip and be our guest so you can have another flawless experience.Sincerely,Hotel Management
