Note fondée sur 890 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
4,2 Service et personnel
4,4 Confort de la chambre
4,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 17 nov. 2024
N/A
Commentaires de Gestion de l’hôtel
18 nov. 2024 par General Manager, Gestion de l’hôtel
Hello James,Thank you for your perfect rating! It's wonderful to know you had an enjoyable experience. We look forward to welcoming you back again soon to Hilton Austin.Regards,Hilton Austin Management Team
par un voyageur de Haslet
Publié le 9 nov. 2024
Quick check in
Commentaires de Gestion de l’hôtel
9 nov. 2024 par General Manager, Gestion de l’hôtel
Hello David, Thank you for your feedback. We're happy to know that your check-in process was seamless, and we look forward to your next visit!Thank you again,Hilton Austin Management Team
par un voyageur
Publié le 30 août 2024 sur Expedia
Enjoyed my stay
Commentaires de Gestion de l’hôtel
30 août 2024 par General Manager, Gestion de l’hôtel
Hello Kathy,Thank you for your perfect rating and great review. We're delighted you enjoyed your stay here at Hilton Austin, and we hope to welcome you back for another incredible visit.Thank you again,Hilton Austin Management Team
par un voyageur
Publié le 27 août 2024 sur Expedia
I enjoyed my stay, especially the taco restaurant in the lobby! The elevators were fairly inconvenient due to general busyness. We had a hard time getting one down from our floor in the morning and then back up during noon or evening rushes.
Commentaires de Gestion de l’hôtel
29 août 2024 par General Manager, Gestion de l’hôtel
Hello Karin,Thank you for staying with us! We're thrilled you had an enjoyable visit and had the chance to dine at the Austin Taco Project. Your feedback about the elevators will be shared internally for further consideration, as we are always seeking new ways to improve. It was a pleasure having you here, and we hope you return soon.Best,Hilton Austin Management Team
par un voyageur
Publié le 26 août 2024 sur Expedia
Very close to everything good spot! very convenient!
Commentaires de Gestion de l’hôtel
27 août 2024 par General Manager, Gestion de l’hôtel
Hello Jose,Thank you for your positive feedback and perfect rating! We're glad you found our location convenient and near everything you needed. It was a joy having you here, and we look forward to welcoming you back to Hilton Austin for another great stay!Regards,Hilton Austin Management Team
par un voyageur
Publié le 25 août 2024 sur Expedia
People working could be a bit more friendly.
Commentaires de Gestion de l’hôtel
27 août 2024 par General Manager, Gestion de l’hôtel
Hello Banning,Thank you for your feedback. We appreciate your input and will work to ensure our team provides a more welcoming and friendly experience during your next visit. Hopefully, the rest of your stay was pleasant, and we look forward to welcoming you back for a truly exceptional stay in the future.Regards,Hilton Austin Management Team
par un voyageur
Publié le 23 août 2024 sur Expedia
Beautiful hotel. Great facilities and conference rooms. The room was large, comfortable and clean!
Commentaires de Gestion de l’hôtel
26 août 2024 par General Manager, Gestion de l’hôtel
Hello Michael,We’re delighted you had such a positive experience! It’s wonderful that you enjoyed our beautiful property, excellent facilities, and fabulous conference rooms. We’re especially glad your room was spacious, comfortable, and clean. Thank you for your kind words, and we look forward to welcoming you back to Hilton Austin soon!Regards,Hilton Austin Management Team
par un voyageur de Philadelphia
Publié le 20 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
21 août 2024 par General Manager, Gestion de l’hôtel
Hello Bernice,We appreciate the perfect rating! Thank you for being our guest. Join us again for another comfortable stay the next time you're in the city! Regards,Hilton Austin Management Team
par un voyageur
Publié le 18 août 2024 sur Expedia
They didn’t have free parking! Valet parking it’s rude 😒 so be prepared to pay 48-55 dlrs for parking
Commentaires de Gestion de l’hôtel
21 août 2024 par General Manager, Gestion de l’hôtel
Dear Lucila,Thank you for sharing your experience with us. We sincerely apologize for any gaps in service during your stay, and we will speak with our team about the quality of hospitality they're providing our team. We ensure our parking rates are fair and competitive compared to other local accommodations, but we will still keep your feedback in mind. We hope you consider a return visit in the future. Regards,Hilton Austin Management Team
par un voyageur
Publié le 16 août 2024 sur Expedia
They treat you very differently when you book through a third party…I am a diamond member and they acted like I was a pain for them since I booked through Expedia……
Commentaires de Gestion de l’hôtel
20 août 2024 par General Manager, Gestion de l’hôtel
Hello Wesley,Thank you for sharing your thoughts and your continued loyalty to Hilton. We're disappointed to read your comments, as we strive to warmly welcome each guest to our property. Rest assured, our team will focus on delivering the friendly service you expect, and we hope you will consider giving us a second chance. Regards,Hilton Austin Management Team
