Note fondée sur 535 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,1 Propreté de la chambre
4,3 Service et personnel
4,3 Confort de la chambre
3,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 5 déc. 2024
Friendly staff. Clean facilities. Walking distance to great dining options. Easy in/out
Commentaires de Gestion de l’hôtel
7 déc. 2024 par Mike, Gestion de l’hôtel
Thank you Mario for positive feedback! We appreciate your business and looking forward to welcome you again next time when you are around Round Rock area!Have a wonderful Holidays!
par un voyageur
Publié le 29 sept. 2024
The incidental deposit was never released after the stay.
Commentaires de Gestion de l’hôtel
30 sept. 2024 par AMAN, Gestion de l’hôtel
Thank you for your feedback. I’m sorry to hear that the incidental deposit has not been released after your stay. I will look into this matter right away and ensure it’s resolved promptly. Please feel free to reach out if you have any further questions or concerns.Thank you for your understanding!
par un voyageur
Publié le 25 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
17 oct. 2024 par AMAN, Gestion de l’hôtel
Thank you for taking the time to leave a review! We appreciate your feedback and hope you had a pleasant stay. If you have any specific thoughts or suggestions, we would love to hear them.Looking forward to welcoming you back!
par un voyageur
Publié le 23 sept. 2024 sur Expedia
Some items on the breakfast buffet were cold or just warm. Other than that the staff was excellent. The room was comfortable and clean. Check in and out was quick and easy. I would recommend the hotel just work on the hot plate temperature.
Commentaires de Gestion de l’hôtel
27 sept. 2024 par MP, Gestion de l’hôtel
Hello Michael,Thank you for your feedback. We will definitely take action on your recommendation. We appreciate your business and looking forward to welcome to again next time you are in area!
par un voyageur
Publié le 22 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
22 sept. 2024 par Aman kumar, Gestion de l’hôtel
We are sorry for the inconvenience that might have caused to you and would like to know more information on why we failed to meet your expectations. Please give a call at front desk at your convenience and leave us a brief message on where we can improve.
par un voyageur
Publié le 22 sept. 2024 sur Hotels
Staff was excellent. Room had bugs in it.
Commentaires de Gestion de l’hôtel
22 sept. 2024 par Aman kumar (G.M), Gestion de l’hôtel
Dear Kathy, we apologise for the inconvenience cause to you and want to assure you this is not a standard we hold at our Holiday Inn express & Suites! However we are having a cricket convention due to weather conditions and doing our best we could to not have an inconvenience to our Guests. We hope you give us another opportunity to provide you the exceptional service that our guests deserve. Thank you for your business and hope to see you again in future.
par un voyageur
Publié le 14 sept. 2024 sur Hotels
i’ve been staying in this area for business for the last year. This is my first time choosing this specific location. The facility needs upgraded. It was very dirty coming in the doors. The first room I got checked into the air conditioner was not working properly. the second room they put me in was on the first floor, which was closest to the restaurants. It got very noisy. The workout facility was tiny and very limited in the equipment that was available. I can go on and on, but I would not recommend this particular location .
Commentaires de Gestion de l’hôtel
14 sept. 2024 par Luz, Gestion de l’hôtel
I apologize you had such a bad experience while staying with us, we are working on developing the team to prevent these issues from occurring. I hope you will give us another chance in the future.
par un voyageur
Publié le 11 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
14 sept. 2024 par Luz, Gestion de l’hôtel
I am happy you enjoyed your stay with us and that the facilities and service were what you expected and deserved. We appreciate your time in sharing your experience.
par un voyageur
Publié le 9 sept. 2024 sur Expedia
Ok,
Commentaires de Gestion de l’hôtel
9 sept. 2024 par Ashley W, Gestion de l’hôtel
Thank you for your feedback. We are happy to hear you enjoyed your stay with us and look forward to seeing you again soon.
par un voyageur
Publié le 8 sept. 2024 sur Expedia
My biggest concern was crickets. There were multiple crickets. There sound was annoying. Hopefully they will do pest control. Beds were good. Location was good.
Commentaires de Gestion de l’hôtel
9 sept. 2024 par Ashley W, Gestion de l’hôtel
Thank you for your feedback. We are working with our team and pest control to address this issue as the change in weather has brought about our most unwanted friends.
