Note fondée sur 894 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,3 Propreté de la chambre
2,8 Service et personnel
2,6 Confort de la chambre
2,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 6 mai 2019 sur Expedia
Chambre sale et lit pas changé, salle odeur dans la chambre, et quand j'ai voulu me doucher, la douche était hors service, quand je l'ai signalé à la direction ils m'ont répondu qu'ils ne pouvaient rien y faire ! J'ai pris mes affaire et je suis parti dans un bien meilleur hôtel
par un voyageur
hôtel de transit
Publié le 6 avr. 2019 sur Hotelsrapport qualité prix correct
Commentaires de Gestion de l’hôtel
17 avr. 2019 par Jessica, Gestion de l’hôtel
Dear thierry,
Thank you for taking the time to tell us about your experience.
Please know that your feedback is extremely valuable to us. We use feedback, such as yours & make continuous changes to our brand to improve our guest’s experience. We hope that you will give us the opportunity to serve to you in the future.
Again, thank you for choosing Hometown Studios and if I can be of assistance to you, please contact me directly at the hotel.
Sincerely,
Jessica Wickham
General Manager
par un voyageur
Publié le 29 sept. 2024 sur Hotels
We never got to stay there this place is really bad the staff was really bad they don’t care we looked in the room and went rented a different hotel we where disappointed that we paid and had to stay elsewhere
Commentaires de Gestion de l’hôtel
30 sept. 2024 par LaTunde RediResponse Specialist, Gestion de l’hôtel
Dear Tony,Thank you for taking the time to share your feedback regarding your experience at the HOMETOWNE STUDIOS AUSTIN. Red Roof sincerely appreciates your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the staff and all the other concerns that you mentioned. We ultimately aim for all our guests to have a positive, clean and comfortable stay, so disheartened to hear this was not the impression left with you. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,LaTundeRed Roof Management RediResponse Specialist
par un voyageur
Publié le 23 sept. 2024 sur Expedia
The stairwell smelled like urine as soon as you open the door. The towels in room was dirty and stained
Commentaires de Gestion de l’hôtel
25 sept. 2024 par Kerry-Lee RediResponse Specialist, Gestion de l’hôtel
Hello Anaraquel, Thank you for leaving a rating and participating in our guest survey regarding your stay at the HOMETOWNE STUDIOS AUSTIN. We are sorry to have fell short with your stay and your experience did not meet your expectations. You indicated the stairwell smelled unpleasant and the towels were unclean and stained. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems occurring in the future. We will certainly take your comments into consideration in an effort to improve our services and to make guest experiences even better. Please know that we value you as our guest and appreciate your business. Thank you for your review. All the best in your future travels. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist
par un voyageur
Publié le 11 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
14 sept. 2024 par Gabrielle RediResponse Specialist, Gestion de l’hôtel
Thank you for taking a moment to leave a review, Derek. The staff and I at the HomeTowne Studios by Red Roof Austin appreciate your 5/5 score following your stay. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist
par un voyageur
Publié le 9 sept. 2024 sur Expedia
Room was not properly cleaned. Dirty towels on hooks, hair everywhere, dirty kitchen, lingering smoke smell.
Commentaires de Gestion de l’hôtel
12 sept. 2024 par Sashauna RediResponse Specialist, Gestion de l’hôtel
Dear Kaley,Thank you for taking the time to tell us about your stay at the HOMETOWNE STUDIOS AUSTIN. I am sorry that your experience did not meet your expectations, prompting your 1/5 score. The situation you described regarding the uncleanliness of the room, the dirty towels, the lingering smoke smell and the dirty kitchen is truly regrettable. We are very sorry for your experience. Our team at Red Roof is committed to satisfying our guests, so we are very thankful for your feedback.Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Very truly yours,SashaunaRed Roof Management RediResponse Specialist
par un voyageur
Publié le 2 sept. 2024 sur Expedia
Expedia totally scammed me on this booking. The pictures on the site make it seem like a normal hotel, but the property and rooms are untenable. There were cockroaches everywhere, holes and pieces of the walls were missing, there were smears all over the walls and doors; it was disgusting. I checked out early and Expedia refuses to refund my booking even though I sent them pictures of the room.
Commentaires de Gestion de l’hôtel
7 sept. 2024 par Gabrielle RediResponse Specialist, Gestion de l’hôtel
Thank you for taking a moment to leave a review, Alicia. The staff and I at the HomeTowne Studios by Red Roof Austin were disappointed to see your 1/5 score following your stay. You indicated that the pest you reported, the holes mentioned and the other listed issues hindered your experience. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. It would be our pleasure to provide better accommodations at any of our brand locations in the future. With thanks, Gabrielle Red Roof Management RediResponse Specialist
par un voyageur
Publié le 2 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
6 sept. 2024 par Xao RediResponse Specialist, Gestion de l’hôtel
Hello Melissa,Your review of the HomeTowne Studios by Red Roof Austin was recently brought to our attention. The team was saddened to see that we failed to provide you with a satisfactory experience. In order to understand what prompted your 1/5 score, I welcome any further information you can provide. It is through guest feedback that Red Roof is able to make improvements.Thanks again for sharing your rating. We would love to provide you with an improved stay on your next trip.Respectfully,XaoRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 1 sept. 2024 sur Expedia
Room was absolutely dirty
Commentaires de Gestion de l’hôtel
4 sept. 2024 par Gabrielle RediResponse Specialist, Gestion de l’hôtel
Dear Tony,Thank you for your review following your stay at HomeTowne Studios by Red Roof Austin. It was regretful to have discovered that you weren’t thoroughly impressed with us during your recent stay. You stated that the room was dirty, which was saddening to read. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. It would be our pleasure to provide better accommodations at any of our brand locations in the future. With thanks, Gabrielle Red Roof Management RediResponse Specialist
par un voyageur
Publié le 29 août 2024 sur Expedia
Not good for the price i paid
Commentaires de Gestion de l’hôtel
2 sept. 2024 par Samantha RediResponse Specialist, Gestion de l’hôtel
Dear Vivek Varma,Thank you for taking the time to share your feedback regarding your experience at the HOMETOWNE STUDIOS AUSTIN. You expressed that the price to value ratio did not meet your expectations which was disappointing to hear. We strive to provide guests with all the comforts of home, so I am disheartened to see that this was not achieved with your visit. Nevertheless, our Red Roof team is committed to satisfying our guests, so we are thankful for your feedback as it will help us to improve the quality of our services.Thank you for sharing your feedback and we hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,Samantha Red Roof Management RediResponse Specialist
