Note fondée sur 943 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,7 Propreté de la chambre
4,6 Service et personnel
4,5 Confort de la chambre
4,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 7 sept. 2024 sur Expedia
They charged for parking $50 dollars and nobody told me about that when I did the check in.
TV didn't work and I waited more than 15 min to pick up my car.
Commentaires de Gestion de l’hôtel
7 sept. 2024 par Hotel Ella, Gestion de l’hôtel
Dear Gabriela,Thank you for sharing your experience with us. We are very sorry to read that the Valet parking fee came as a surprise to you. We do have it listed in all email communications as well as posted outside in the Valet driveway. We take every measure to be transparent about all fees associated with a stay at Hotel Ella. If you have an opportunity to return to our property, please note you can request a car pick-up time via the website for a swift response time. Thank you again for your review.Sincerely,
par un voyageur
Publié le 5 sept. 2024 sur Hotels
Not my favorite location as basically off a major road. The hotel was ok but could use a refresh. The lion in the hallway seemed strange.
Commentaires de Gestion de l’hôtel
6 sept. 2024 par Hotel Ella, Gestion de l’hôtel
Dear Kristi,Thank you for taking the time to review your stay with us. We are sorry that the location of our property did not meet your needs. We are perfectly suited for folks to enjoy easy access to downtown (5 minute drive) and the University of Texas campus (within walking distance). Again, we appreciate your review!Sincerely,
par un voyageur
Publié le 4 sept. 2024 sur Expedia
We had an amazing time at Hotel Ella a few weeks ago! Issac is simply the best! He is personable, funny and very accommodating! All three of the valet staff members were great as well! The beautiful boutique hotel is a combination of mid century mod mixed with a neoclassic design. We will definetely be back! Sincerely, The McGowens
Commentaires de Gestion de l’hôtel
6 sept. 2024 par Hotel Ella, Gestion de l’hôtel
Dear Renae,We are thrilled your time at Hotel Ella was so amazing! It sounds like our team really enjoyed getting to know you during your stay with us. Thank you for taking a moment to recognize Isaac. We are so lucky to have him on the team. We look forward to hosting you again soon for another fantastic experience.Sincerely,
par un voyageur
Publié le 4 sept. 2024 sur Expedia
Property is gorgeous, rooms are beautiful and the staff was very kind.
Commentaires de Gestion de l’hôtel
6 sept. 2024 par Hotel Ella, Gestion de l’hôtel
Dear Phylisha,We are delighted that you enjoyed your stay with us! Delivering a unique and memorable experience to all guests is our top priority, and it is great to hear that our service and property made a positive impression on you. We look forward to hosting you again soon for another great experience.Sincerely,
par un voyageur de Houston
Publié le 2 sept. 2024 sur Expedia
We love ella
Commentaires de Gestion de l’hôtel
3 sept. 2024 par Hotel Ella, Gestion de l’hôtel
Dear Carolyn,We love to hear it! Delivering a unique and memorable experience to all guests is our top priority, and it is great to hear that our service and property made a positive impression on you. We look forward to hosting you again soon for another great experience.Sincerely,
par un voyageur
Good hotel
Publié le 31 août 2024 sur HotelsWas a nice room in downtown. I got it for a business trip and I don't think this is really a business hotel. It would be perfect for a family or couple vacation though. So if not for business, it is definitely a nice hotel in a good location
Commentaires de Gestion de l’hôtel
2 sept. 2024 par Hotel Ella, Gestion de l’hôtel
Thank you for your review! We are delighted to have hosted you during your recent business trip to Austin. I am excited to share with you that we are in the pre-opening phase of a lounge on our first floor that will serve as a daytime workspace. We look forward to hosting you again for a productive and memorable stay! Thank you again for your review.
par un voyageur
Publié le 28 août 2024 sur Expedia
La casa es muy linda; personal muy amable; comida rica; muy buena ubicación en el corazón de UT
Commentaires de Gestion de l’hôtel
29 août 2024 par Daniel West, Gestion de l’hôtel
Querida Lucía,Gracias por recomendar el Hotel Ella y tomarse el tiempo para compartir su experiencia. Todos estamos encantados de poder garantizarle una estancia limpia y cómoda durante su visita. Nuestro objetivo es siempre superar sus expectativas.Gracias una vez más por su estancia y sus comentarios. Esperamos darle la bienvenida nuevamente a Hotel Ella.Atentamente,Daniel West Gerente de recepción
par un voyageur
Publié le 27 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
29 août 2024 par Daniel West, Gestion de l’hôtel
Greetings Caren,Thank you for choosing Hotel Ella on your recent visit to Austin. We understand the value of your time spent reviewing your stay, and we look forward to sharing with our team.If you have a moment, we would appreciate you sharing your thoughts online. The advice you offer will help our future guests make educated decisions about their travels, and we welcome your opinion.Thank you again, and please let us know when you plan to return to Austin. We look forward to having you back.Best,Daniel WestFront Office Manager
par un voyageur
Publié le 26 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
26 août 2024 par Hotel Ella, Gestion de l’hôtel
Dear Tiffney,We’re thrilled your time with us was so amazing! We endeavor to go above and beyond to ensure our guests have a memorable experience. We look forward to hosting you again soon for another fantastic stay.Sincerely,Hotel Ella
par un voyageur
Publié le 25 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
29 août 2024 par Daniel West, Gestion de l’hôtel
Greetings Omar,Thank you for choosing Hotel Ella on your recent visit to Austin. We understand the value of your time spent reviewing your stay, and we look forward to sharing with our team.Thank you again, and please let us know when you plan to return to Austin. We look forward to having you back.Kind regards,Daniel WestFront Office Manager
