Ratings based on 919 Guest Reviews
Hear it directly from our travellers
4.4 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Misleading
Posted Sep. 29, 2024 on HotelsI was assigned to a room below what I reserved without being informed.
When I returned later to tell the staff we needed a room with double beds, not a single. I was told “oh yes, we see that is what you reserved but we didn’t have any available when you checked in, so we just placed you in another room”.
We did get to move rooms, however, ther restroom door was broken and would not open or close properly.
Comment from Hotel Management
Sep. 30, 2024 by Crystal P, Hotel Management
Thanks so much for staying with us and for taking the time to provide our team with this valuable feedback. We will share with them and use assist with training.
by A traveller
Posted Sep. 28, 2024 on Expedia
Rubbish customer service
Comment from Hotel Management
Sep. 30, 2024 by Crystal P, Hotel Management
Thanks so much for staying with us and for taking the time to leave us a review. We will share this with our team as a learning opportunity to improve our service in the future.
by A traveller
Posted Sep. 25, 2024 on Expedia
The cutomer service is a bit poor.
Comment from Hotel Management
Sep. 25, 2024 by Crystal P, Hotel Management
Hello, thank you so much for staying with us and for taking the time to leave us a review. We will use this feedback to share with our team members to help improve our service delivery!
by A traveller
Posted Sep. 24, 2024 on Expedia
Good
Comment from Hotel Management
Sep. 24, 2024 by Crystal P, Hotel Management
Thank you for choosing our hotel while visiting the area and we hope to see you back again soon!
by A traveller
Posted Sep. 19, 2024 on Expedia
Superb
by A traveller
Posted Sep. 18, 2024 on Expedia
Nice
by A traveller
Posted Sep. 10, 2024 on Hotels
Comment from Hotel Management
Sep. 10, 2024 by Crystal P, Hotel Management
Thanks so much for staying with us and for taking the time to leave a review!
by A traveller
Posted Sep. 7, 2024 on Expedia
Comment from Hotel Management
Sep. 9, 2024 by Crystal P, Hotel Management
Thank you for choosing our hotel while visiting the area, we are sorry you did not enjoy your stay. We hope that you will contact us directly at the hotel in order to make things right!
by A traveller
Posted Sep. 7, 2024 on Hotels
Comment from Hotel Management
Sep. 9, 2024 by Crystal P, Hotel Management
Thanks so much for staying with us and for leaving us a review!
by A traveller
Posted Sep. 6, 2024 on Expedia
Staff friendly and hood amenities, excellent breakfast
Comment from Hotel Management
Sep. 9, 2024 by Crystal P, Hotel Management
Thanks so much for staying with us and for taking the time to leave us a review!
