Note fondée sur 90 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
4,2 Service et personnel
4,4 Confort de la chambre
4,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 18 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
19 août 2024 par Kasa Lady Bird Lake Austin, Gestion de l’hôtel
Hi Aston,Your rating indicates we did not meet your expectations during your recent visit. We sincerely apologize if your experience at our property was less than satisfactory. We would greatly appreciate the opportunity to address and assist you with any concerns or issues you may have encountered. Please don't hesitate to contact our Guest Experience Team at your convenience to share your feedback. Your input is invaluable to us.Sincerely,Team Kasa
par un voyageur
Publié le 5 août 2024 sur Expedia
I should have read through more reviews when booking this last minute on Expedia. Like other reviews it was not clear in terms of how to check in. I requested an early check in (2 pm vs 4 pm) and heard nothing back. But the "virtual front desk" was quick to send me a condescending text about a noise alert in my unit when I got back from yoga and turned the TV on and started a load of laundry. I didn't touch the volume on the TV. Just hit play to turn on the Olympics. And this was hours before the stated quiet hours that start at 10 pm, which the text referred to. I am a solo precessional traveler and the text from Kasa was insulting and a bit creepy. Made me wonder what else was being monitored. My unit was right down the hall from the 24hr gym so I was treated to a constant lullaby of weights being dropped on the floor PAST quiet hours. On a positive note I liked the location and the kitchen was well equipped for my needs. As background I have stayed in this type of third-party accommodation before and rate Kasa lower than the other well-known companies.
Commentaires de Gestion de l’hôtel
7 août 2024 par Kasa Lady Bird Lake Austin, Gestion de l’hôtel
Hi Elisabeth, Thank you for taking the time to share your experience. We're truly sorry to hear about the issues you encountered during your stay. We understand that the check-in process can be confusing, and we apologize for any inconvenience this caused. Your feedback is valuable, and we'll work on improving the clarity of our instructions. Regarding the early check-in request, we're sorry you didn't receive a response. We aim to accommodate these requests whenever possible and will review our communication to ensure we respond promptly in the future. The noise alert you received was not intended to be condescending, and we apologize if it came across that way. Our noise monitors are in place to ensure the comfort of all our guests and are only meant to measure noise levels. We take noise disturbances seriously to maintain a pleasant environment, but we'll review our approach to make it more respectful and considerate. We also apologize for the noise from the gym and understand how it could be disruptive. We will address this issue to ensure it doesn't affect future guests. We're glad to hear you enjoyed the location and found the kitchen well-equipped. Your feedback helps us improve, and we hope you'll consider giving us another chance in the future. Sincerely, Team Kasa
par un voyageur
Publié le 26 juill. 2024 sur Hotels
There were some towels in the washer from a previous guest and a light bulb was out. The shower stall was fine, but there wasn’t really anywhere you could put your shower things in the stall.
par un voyageur
Publié le 17 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
18 juill. 2024 par Kasa Lady Bird Lake Austin, Gestion de l’hôtel
Hi Misha,Thank you for your positive rating! Your feedback is incredibly valuable, and it inspires us to maintain our commitment to delivering exceptional guest experiences with our tech-enabled hospitality. We can't wait for the opportunity to welcome you back and provide you with another unforgettable stay. Thank you for choosing Kasa; see you soon!Best Regards,Team Kasa
par un voyageur
Publié le 26 juin 2024 sur Expedia
Amazing location, great stocking in the house to be able to stay for a whole week. Love the ability to use the balcony although wish was slightly bigger. Some updates need to bathroom shower and tub. But didnt change how great the stay was.
par un voyageur
Publié le 26 mai 2024 sur Expedia
Commentaires de Gestion de l’hôtel
27 mai 2024 par Kasa Lady Bird Lake Austin, Gestion de l’hôtel
Hi Sally,Thank you for your positive rating! Your feedback is incredibly valuable, and it inspires us to maintain our commitment to delivering exceptional guest experiences with our tech-enabled hospitality. We can't wait for the opportunity to welcome you back and provide you with another unforgettable stay. Thank you for choosing Kasa; see you soon!Best Regards,Team Kasa
par un voyageur
Publié le 22 mai 2024 sur Hotels
Commentaires de Gestion de l’hôtel
23 mai 2024 par Kasa Lady Bird Lake Austin, Gestion de l’hôtel
Hi Nilda,Thank you for your positive rating! Your feedback is incredibly valuable, and it inspires us to maintain our commitment to delivering exceptional guest experiences with our tech-enabled hospitality. We can't wait for the opportunity to welcome you back and provide you with another unforgettable stay. Thank you for choosing Kasa; see you soon!Best Regards,Team Kasa
par un voyageur
Publié le 13 mai 2024 sur Expedia
Convenient and spacious accommodations in an apartment building. Good for people who aren't looking for typical hotel amenities (like a front desk or concierge) because there aren't any, but for space and location, we thought it was well worth it.
Commentaires de Gestion de l’hôtel
17 mai 2024 par Kasa Lady Bird Lake Austin, Gestion de l’hôtel
Hi Lynn, Thank you for sharing your experience with us! We're delighted to hear that you enjoyed the spaciousness and location of our accommodations. We understand the value of having support when you need it, so we'd like to remind you and future guests that our virtual front desk is available 24/7 to assist with any inquiries or guidance you may need during your stay. We're always here to help make your experience as comfortable and convenient as possible. Looking forward to welcoming you back soon! Best regards, Team Kasa
par un voyageur
Publié le 17 avr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
18 avr. 2024 par Kasa Lady Bird Lake Austin, Gestion de l’hôtel
Hi Erik,Thank you for your positive rating! Your feedback is incredibly valuable, and it inspires us to maintain our commitment to delivering exceptional guest experiences with our tech-enabled hospitality. We can't wait for the opportunity to welcome you back and provide you with another unforgettable stay. Thank you for choosing Kasa; see you soon!Best regards,Team Kasa
par un voyageur de WORTH
Publié le 27 mars 2024
I can’t say that I would stay at this property again. There were no accommodations, the tv did not work, and no amenities.
Commentaires de Gestion de l’hôtel
31 mars 2024 par Kasa Lady Bird Lake Austin, Gestion de l’hôtel
Hi Patricia, Thank you for sharing your experience. We're truly sorry to hear that your stay didn't meet your expectations. It seems we didn't deliver the comfortable and fully-equipped accommodations we aim for. We take your feedback to heart and are already addressing the issues with the accommodations and TV you've mentioned. Our mission is to ensure a seamless and enjoyable experience for every guest, and we regret we didn't achieve this during your stay. We're dedicated to continuous improvement and are taking steps to ensure future stays are up to the standard you deserve. Your feedback is invaluable in helping us enhance our service, and we hope to have the opportunity to demonstrate our commitment to excellence in the future. Sincerely,Team Kasa
