Note fondée sur 28 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,7 Confort de la chambre
4,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 19 avr. 2024 sur Expedia
par un voyageur
Publié le 15 janv. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
15 janv. 2024 par Kasa Southeast-Airport Austin, Gestion de l’hôtel
Hi Kelsie,We appreciate your positive rating and are delighted to hear you had a generally good experience with us. If there were any specific aspects that prevented it from being perfect, please don't hesitate to share your feedback with us. Your input is invaluable, and it helps us continually improve. Our Guest Experience Team is always available to assist, so please feel free to reach out anytime. We're here to ensure your future stays are exceptional; can't wait to have you back with us!Best regards,Team Kasa
par un voyageur
Publié le 22 déc. 2023 sur Expedia
My child buss her head open and was told we cant help you
Commentaires de Gestion de l’hôtel
31 janv. 2024 par Kasa Southeast-Airport Austin, Gestion de l’hôtel
Hi Joshua,Ensuring the safety and well-being of our guests is a top priority, and we aim to provide timely guidance and support in all situations. Our records indicate that our team provided the appropriate guidance and support for the situation you described. We understand the importance of effective assistance in such scenarios and are committed to improving our services. Should there be any further support or information you need, please don't hesitate to reach out. We're here to ensure your experiences with us are positive and supportive.Sincerely,Team Kasa
par un voyageur
Publié le 3 déc. 2023 sur Expedia
Family friendly best to offer in Austin going to continue bookings the kids loved it
Commentaires de Gestion de l’hôtel
5 déc. 2023 par Kasa Southeast-Airport Austin, Gestion de l’hôtel
Hi Joshua,We're thrilled to hear that you and your family had a fantastic experience at Kasa Southeast-Airport Austin! It's wonderful to know that our family-friendly accommodations were loved by your kids. We appreciate your kind words and are grateful for your continued support. We can't wait to welcome you back for another memorable stay!Best regards,Team Kasa
par un voyageur
Publié le 5 nov. 2023 sur Expedia
Apt was comfortable.no elevator in 3rd floor with luggage es tought
Commentaires de Gestion de l’hôtel
7 nov. 2023 par Kasa Southeast-Airport Austin, Gestion de l’hôtel
Hi Jaime,Thank you for choosing Kasa Southeast-Airport Austin. We appreciate your feedback and are glad to hear that you found your apartment comfortable. We apologize for the inconvenience of not having an elevator on the 3rd floor. Your feedback is valuable to us, and we will take it into consideration as we continue to improve our accommodations. If you have any further suggestions or concerns, please do not hesitate to reach out to us. We hope to have the opportunity to host you again in the future.Best regards,Team Kasa
par un voyageur de Bloomington
Publié le 27 oct. 2023 sur Expedia
The property itself is beautifully maintained and clean. It is very secure with a gated entry. However, we were on the third floor and there was no elevator. We all had 50lb suitcases and that was not fun. Once inside, the apartment is nice, clean and well stocked. The exception is the rugs and carpeting. The master bedroom had large black crispy stains throughout the room. The rug in the family room was also covered in dark stains. The bedroom had a small (12" D x 24" W) particle board dresser and no lamps. It was overhead lighting only which is a bummer to get into bed and then have the bright overhead light on or no light. There are no TV's in the bedrooms and only one side table. The bathrooms were both very nice and very clean. We cooked several meals there and found the kitchen to be very accessible and stocked with everything you need. The location worked well for us because we were there for the race, but otherwise there is not a lot around you. Overall, if they made some minor changes and upgrades, this would be a beautiful place to stay but right now it's looking well used.
Commentaires de Gestion de l’hôtel
27 oct. 2023 par Kasa Southeast-Airport Austin, Gestion de l’hôtel
Hi Amy,Thank you for choosing to stay at Kasa Southeast-Airport Austin. We highly value your feedback and are pleased to know that you found the property well-maintained, clean, and secure. We sincerely apologize for the inconvenience caused by the lack of an elevator and the issues with the rugs and carpeting. We assure you that we have taken note of your concerns and will address them with our team. Your suggestions for improvements are greatly appreciated, and we will definitely consider them for future enhancements. We hope to have the pleasure of welcoming you back soon.Best regards,Team Kasa
par un voyageur
Publié le 29 sept. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
30 sept. 2023 par Kasa Southeast-Airport Austin, Gestion de l’hôtel
Hi Joyce,Thank you for your positive rating! Your feedback is incredibly valuable, and it inspires us to maintain our commitment to delivering exceptional guest experiences with our tech-enabled hospitality. We can't wait for the opportunity to welcome you back and provide you with another unforgettable stay. Thank you for choosing Kasa; see you soon!Best regards,Team Kasa
par un voyageur
Publié le 29 juill. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
4 oct. 2023 par Kasa Southeast-Airport Austin, Gestion de l’hôtel
Hi Dat,Thank you for your positive rating. If we missed certain factors that prevented you from having a "perfect experience," please let us know so we can improve. We appreciate you choosing Kasa and look forward to welcoming you back soon!Best regards,Team Kasa
par un voyageur
Publié le 17 juill. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
5 oct. 2023 par Kasa Southeast-Airport Austin, Gestion de l’hôtel
Hi Robyn,Thank you for your positive rating! Your review means the world to us. We can't wait to be your host again during your next visit.Best regards,Team Kasa
par un voyageur
Publié le 11 juin 2023 sur Expedia
In unit washer/dryer and includes basic hotel supplies such as an iron, fresh towels, body wash, and shampoo.
Very clean and modern.
