Note fondée sur 1 556 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,4 Propreté de la chambre
3,2 Service et personnel
2,8 Confort de la chambre
2,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de Levis
Publié le 20 sept. 2023 sur Expedia
Dirty, nousy, we actually had mold, dust, roaches and stains everywhere. Not worth the stay, regardless of the price
Commentaires de Gestion de l’hôtel
22 sept. 2023 par AGM, Gestion de l’hôtel
We were very disappointed to read of your experience during your stay with us. While an apology will regrettably not alter the outcome of your experience on this occasion, we do extend it with all sincerity. We certainly empathize regarding the points you mention in your review, especially the odor you experienced. We will look into each issue that you have noted in an attempt to correct and improve our hotel. LQ Customer Care
par un voyageur
A éviter
Publié le 13 avr. 2022 sur HotelsHôtel bien situé car proche du capitole mais cela restera son seul attrait
Parking payant relativement cher sans surveillance
Service de petit-déjeuner très sommaire et pas d endroit pour se poser pour prendre son thé ou café
Etat general de l hôtel très vieillot et vétuste
Chambre sombre et humide.
Aucun service de chambre durant notre séjour. pas de changement de serviettes de toilette qui au vue de l humidité avaient du mal à sécher.
par un voyageur
Publié le 4 août 2024 sur Hotels
It was the worst experience I've ever had. I never received a refund for the night I didn't use.
Commentaires de Gestion de l’hôtel
18 août 2024 par AGM, Gestion de l’hôtel
Thanks for your review. Cleanliness is an important standard of service at La Quinta. Please accept our sincerest apology for not meeting your or our own expectations during your visit. Your feedback has been shared with our housekeeping team to prevent this from happening in the future.Sincerely, LQ Customer Care
par un voyageur
Publié le 3 août 2024 sur Hotels
When booking need to tell your guest that you need to pay for parking before they book not after you get there
Commentaires de Gestion de l’hôtel
18 août 2024 par AGM, Gestion de l’hôtel
Thank you for your review. We truly regret that the parking was not what you have expected. Your comments and suggestions will be forwarded to the hotel management team for consideration. We apologize for any miscommunication. We hope you will once again choose us for your lodging needs. Respectfully, LQ Customer Care
par un voyageur
Publié le 3 août 2024 sur Hotels
Cockroaches
Commentaires de Gestion de l’hôtel
18 août 2024 par AGM, Gestion de l’hôtel
At La Quinta, we work very hard to make sure all our guests have a comfortable stay. We take a proactive approach by internally inspecting each room and having external pest control companies provide treatments. We apologize that during your stay you had an unpleasant experience and hope you will consider staying at La Quinta in the future. Sincerely, LQ Customer Care
par un voyageur
Publié le 3 août 2024 sur Hotels
Terrible experience. Trying to get my money back for the other night I didn’t want to stay.
Commentaires de Gestion de l’hôtel
18 août 2024 par AGM, Gestion de l’hôtel
Thank you for sharing your comments regarding your recent stay with us. First and foremost, please accept our sincerest apologies for your unsatisfactory stay. While negative reviews are disappointing to our team, it provides us with an opportunity to improve. We take great pride in delivering a quality product and superior service and clearly failed to do so for you. Thank you again for taking the time to provide your remarks. In our ongoing efforts to improve there is no better tool than our guest’s feedback, whether positive or negative. We will be further discussing with our management team to address your comments, so that similar situations do not occur. Respectfully, LQ Customer Care
par un voyageur
Publié le 2 août 2024 sur Expedia
I had to change my room two time before deciding to find a new place. First room had stuff on the wall. Second room bathroom ceiling was either dirty or had mold and curtain in room was rip. Third room shower faucet wouldn’t stay. Also saw a cockroach
Commentaires de Gestion de l’hôtel
2 août 2024 par AGM, Gestion de l’hôtel
Thank you for your feedback of your recent stay with us. We understand you were unhappy with the cleanliness of your room and we are very sorry for this experience. We take pride in our guests being satisfied and apologize that we were unable to meet that expectation. The Hotel Management Team will be working with our housekeeping staff to prevent this from happening in the future. We hope you will consider staying with us again. Respectfully, LQ Customer Care
par un voyageur
Publié le 1 août 2024 sur Expedia
Estuvo bien solo que no me gustó que cobraron el estacionamiento
Commentaires de Gestion de l’hôtel
2 août 2024 par AGM, Gestion de l’hôtel
Thank you for your review. We truly regret that the parking was not what you have expected. Your comments and suggestions will be forwarded to the hotel management team for consideration. We apologize for any miscommunication. We hope you will once again choose us for your lodging needs. Respectfully, LQ Customer Care
par un voyageur de San Luis Potosi
Publié le 31 juill. 2024 sur Expedia
Está del asco, huele súper feo, los empleados súper antipáticos, la recepcionista de la mañana muy grosera, y el tema es no se hablar español y se puso a platicar con la recamarista de piel muy morena y muy floja, en lugar de que limpie bien las habitaciones se pone a platicar con la recepcionista y almorzando. No lo recomiendo para nada está muy muy sucio
Commentaires de Gestion de l’hôtel
2 août 2024 par AGM, Gestion de l’hôtel
"Dear Valued Guest Thank you for choosing our hotel for your lodging needs. It appears that we did not meet your expectations and our normally high standards. I would like to apologize for the condition of the room. Rest assured, we will be speaking directly with all the team members who played a role in your experience. It is our responsibility that our guest feels assured and optimistic about their stay with us. We will use your feedback to help us understand and develop winning habits for you and guests alike. Hope to see you again soon! Sincerely, LQ Customer Care "
par un voyageur
Publié le 29 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
2 août 2024 par AGM, Gestion de l’hôtel
Thank you for your review. We are sorry to see you were not completely satisfied with our hotel. This will be shared with our staff so that we may improve the guest experience. Respectfully, LQ Customer Care
