Ratings based on 848 Guest Reviews
Hear it directly from our travellers
4.5 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.3 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Nov. 18, 2024
Cool
Comment from Hotel Management
Nov. 18, 2024 by Operations Manager., Hotel Management
Thank you very much for the simple and sweet comment, we are very pleased that you were impressed with everything. Appreciate the feedback!
by A traveller
Posted Oct. 14, 2024
Okay
Comment from Hotel Management
Oct. 21, 2024 by Operations Manager., Hotel Management
We thank you for the score Antonia, and we hope we deserve another chance to impress you further with your next visit!
by A traveller
Posted Oct. 14, 2024
Comment from Hotel Management
Oct. 21, 2024 by Operations Manager., Hotel Management
Alfred, we are sorry we fell short of nothing but a great stay experience, please let us know how we fell short and what we can do to improve things for you, we still hope your stay overall was good!
by A traveller
Posted Oct. 13, 2024
They said breakfast included….not really.
Comment from Hotel Management
Oct. 16, 2024 by Operations Manager., Hotel Management
Thank you for your feedback. I’d like to clarify that we do offer a complimentary breakfast to all of our guests. If the item you were looking for wasn’t available at the time, it’s possible it had been eaten, as we do our best to keep everything stocked and refill items as needed.We appreciate your understanding and hope you’ll give us another opportunity to provide a better experience during your next stay.
by A traveller from Norcross
Posted Sep. 2, 2024
Comment from Hotel Management
Sep. 5, 2024 by Operations Manager., Hotel Management
Appreciate your great score awarded to our property, it means alot to be able to satisfy our guest needs!
by A traveller
Posted Aug. 28, 2024
This property is so convenient, close to the airport. My room was so comfortable! The AC was on so room was cool. Clean bedding and towels. Comfortable bed and pillows. Staff is outstanding!!
Comment from Hotel Management
Aug. 30, 2024 by Operations Manager., Hotel Management
Thank you for your glowing review! We're so glad that our location, comfort, and those cool, crisp rooms keep you coming back. Nothing beats clean bedding and a comfy bed after a day of travel, right? Our team always looks forward to making your stay outstanding, and it's great to hear they're hitting the mark. We can't wait to welcome you back on your next visit—your favorite room will be ready and waiting, AC on and all!
by A traveller from Conway
Posted Aug. 24, 2024 on Expedia
Everyone was friendly and courteous. The facility was clean. It was quiet and I enjoyed the outside pool daily. If I’m in town again, I would definitely book another stay there.
Comment from Hotel Management
Aug. 24, 2024 by Manager, Hotel Management
Hello Lisa,We are thrilled to hear that you had a pleasant experience at our hotel, from our friendly staff to our clean facilities. It's great to know you enjoyed the peaceful atmosphere and the outdoor pool during your stay. Should your travels bring you back to town, we would be delighted to welcome you again for another enjoyable stay.
by A traveller
Posted Aug. 23, 2024 on Expedia
Comment from Hotel Management
Aug. 24, 2024 by Manager, Hotel Management
Hello Tesla,We're thrilled to hear you had an excellent stay with us! Please don't hesitate to reach out if there's anything else we can assist you with.
by A traveller
Posted Aug. 22, 2024 on Expedia
The room was colorful and clean. Comfortable. Would stay again
Comment from Hotel Management
Aug. 22, 2024 by Manager, Hotel Management
Hello Eileen,Thank you for sharing your positive experience with us! We're glad to hear that you enjoyed the colorful and clean room and found it comfortable. We look forward to welcoming you back for another enjoyable stay.
by A traveller
Posted Aug. 21, 2024 on Expedia
Comment from Hotel Management
Aug. 23, 2024 by Dinesh, Hotel Management
Dear Esmeralda,We are truly sorry to hear that your recent stay at Microtel Inn and Suites Austin Airport did not meet your expectations. We understand that waiting for two hours to check in is unacceptable, and we apologize for any inconvenience this may have caused.To express our sincere regret, we would like to offer you a partial refund of 25% Discount on your Expedia booking. We have already informed Expedia of this resolution and they will process the refund accordingly.We hope that this gesture will demonstrate our commitment to providing exceptional service and will encourage you to consider staying with us again in the future.Thank you for bringing this matter to our attention.Manager
