Note fondée sur 36 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
5,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Sheets were dirty
Publié le 1 janv. 2025 sur HomeAwaySheets were not clean, they were covered in hair from previous person.
Commentaires de Gestion de l’hôtel
16 janv. 2025 par VrboOwner, Gestion de l’hôtel
Thank you, Chris, for your feedback. We sincerely apologize for the home not being cleaned as thoroughly as is our standard. We will continue to work with both our local staff and homeowner to make improvements to this home, and we hope you'll give us a second chance to impress you.
par un voyageur de San Antonio
Publié le 3 nov. 2024 sur HomeAway
par un voyageur de Suffolk
Publié le 21 oct. 2024 sur Expedia
Great little condo a few blocks off South Congress Street. Loved the Austin themed decorations. Very comfortable and very clean. Lots to do and see nearby. Highly recommend!
par un voyageur
Stylish to a point…..
Publié le 11 oct. 2024 sur HomeAwayStylish it was but that’s where it ended. There was grit on floors and cabinets, a nearly empty liquor bottle on a shelf, and very uncomfortable furniture with a bed frame being held together with a zip-tie. The grill was shared and I wouldn’t use it given its condition, the stairs were uneven and the railings were rusty and peeling paint was a concern for cuts. The location was wonderful and the most positive thing about this property.
Commentaires de Gestion de l’hôtel
25 oct. 2024 par VrboOwner, Gestion de l’hôtel
Richard, thank you for your review. We sincerely apologize for the issues you experienced during your time with us. Please know that our guest services team is working on the issues reported and will have them fixed as soon as possible. We hope to have the opportunity to better impress you in the future!
par un voyageur
GR8 location and very clean. Recommend!
Publié le 25 sept. 2024 sur HomeAwayThe property is located in a very nice updated mature neighborhood. Reminds me of the beautiful homes and trees in the Heights in Houston. I enjoyed walking through the neighborhood and to Congress where there is plenty to see and do. Short walk really. The property is older but well kept. The unit was extremely clean.
par un voyageur de Torrance
Publié le 10 août 2024 sur HomeAway
par un voyageur
Fantastic
Publié le 7 juin 2024 sur HomeAwayThe property was just as described and a perfect location.
par un voyageur de Oconomowoc, Wisconsin
Sweet Spot in Austin
Publié le 7 juin 2024 sur HomeAwayGreat spot for my wife and I on our first visit to Austin! Quiet, comfortable, neighborhood location close to downtown, Barton Springs, restaurants, shopping, and more. Communication with Vacasa local management team was very good!
par un voyageur de Colorado
Location is great. Unit was not ready at 10pm on checkin day
Publié le 29 avr. 2024 sur HomeAwayThe location of the unit is very good and it has all the basics necessities.
However, the unit had not been cleaned when we arrived at 10 pm on check in day. There were used wet towels everywhere, slept in bed, unemptied trash in the bath and kitchen, dirty dishes, used tissues on the floor, etc. I contacted Vacasa and sent photos of the unit. Eventually we got a call from the local manager. We asked to have it cleaned. He said that wasn’t possible and said he’d relocate us, but could not say where or how long that would take. It was 10:30 at night and we did not want to wait an unknown amount of time to get moved to a place that we hadn’t chosen and did not know anything about. We made the bed ourselves using clean linens that were in the closet and cleaned up the unit as much as we could so we could get some sleep.
We said weren't comfortable with having cleaning staff in when we were not there - the manager was insulting and rude and said we couldn’t decline the cleaning.
The next morning left for the day and returned to a clean unit that had no towels in it. We called the manager and were told that the towels would be delivered shortly. We waited, wanting to take showers before we went to dinner, but at 6pm there were still no towels. So we were not able to shower before dinner.
After phone calls and emails to Vacasa we have gotten a partial refund. But it really isn't enough to make up for the bad service.
All in all a frustrating, bad experience.
Commentaires de Gestion de l’hôtel
31 mai 2024 par VrboOwner, Gestion de l’hôtel
Shanna, thank you so much for taking the time to share your feedback following your stay. We sincerely apologize for the cleanliness concerns you encountered upon arrival and appreciate you alerting us and allowing our team to make it right. We value cleanliness and it is one of our top priorities. Our local team was able to resolve this issue during your stay and you have been refunded for the complications you experienced. We strive to give excellent customer service and promptly assist you with your concerns during your stay. We hope to have the chance to better impress you on your next getaway.
par un voyageur
Cute but LOUD
Publié le 17 avr. 2024 sur HomeAwayHopefully, the roof work is finished. Small but cute. Shower handle hard to turn. Bedroom wallpaper was so great!
