Note fondée sur 904 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,6 Propreté de la chambre
4,6 Service et personnel
4,5 Confort de la chambre
4,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
bon rapport qualite prix
Publié le 12 août 2024 sur Hotelsbon rapport qualite prix chambre et hotel bien equipée et propre . le petit dejeuner est bien mais pourrait etre mieux vu l hotel.
Commentaires de Gestion de l’hôtel
27 août 2024 par Hector, Gestion de l’hôtel
Thank you for choosing to stay with us. We appreciate your feedback and hope to see you again.
par un voyageur
Publié le 22 sept. 2024 sur Expedia
We have stayed here several times without any issues. Early Sunday morning is was very noisy. The noise sounded like it came from the floor above(4th) but we were also next to the house keeping room. The noise started about 3am and continued until it was almost time to check out. It was an horrible experience.
Commentaires de Gestion de l’hôtel
11 oct. 2024 par Keana, Gestion de l’hôtel
Thank you for sharing your experience with us. We’re glad to hear you’ve stayed with us multiple times without issues, but we’re truly sorry to learn about the noise disturbance during your recent visit. We understand how important a restful stay is, and we’ll be sure to address this with our team to minimize any disruptions in the future. We appreciate your feedback and hope to provide you with a more enjoyable experience next time.
par un voyageur de Laredo
Publié le 20 sept. 2024 sur Expedia
I always choose tru by hilton because it has not carpet in the rooms and the hotel is top of the line. They provide you shampoo and body wash as well as hand soap. The room was clean thou there was a few hairs on the shower wall that need to be removed but other than that everything else is amazing including the breakfast.. i will choose this hotel chain on my next visit. Thank you tru!
Commentaires de Gestion de l’hôtel
11 oct. 2024 par Keana, Gestion de l’hôtel
Thank you for your wonderful review! We're thrilled to hear that you consistently choose tru by Hilton and appreciate our amenities and clean environment. We apologize for the oversight in the shower and will ensure our team addresses it. We're glad you enjoyed the breakfast and look forward to welcoming you back on your next visit. Thank you for your support!
par un voyageur de Miami
Publié le 18 sept. 2024 sur Expedia
Love love this hotel very, it was my first time staying there coming from Miami. I highly recommend staying there
Commentaires de Gestion de l’hôtel
11 oct. 2024 par Keana, Gestion de l’hôtel
Thank you for your enthusiastic review! We're so glad to hear you loved your first stay with us and that you came all the way from Miami. Your recommendation means a lot to us! We look forward to welcoming you back on your next visit!
par un voyageur
Publié le 16 sept. 2024 sur Expedia
We liked the rec area with the pool table, would have been nice to have more than one pool table. We enjoyed the choices of breakfast items too.
Commentaires de Gestion de l’hôtel
11 oct. 2024 par Keana, Gestion de l’hôtel
Thank you for your feedback! We’re glad you enjoyed the recreational area and the variety of breakfast options.We hope to see you again soon!
par un voyageur
Publié le 13 sept. 2024 sur Expedia
Nice place
Commentaires de Gestion de l’hôtel
11 oct. 2024 par Keana, Gestion de l’hôtel
Thank you for your positive feedback! We’re glad to hear you enjoyed your stay. We hope to welcome you back soon!
par un voyageur
Publié le 12 sept. 2024 sur Expedia
The window curtains didn’t work at all. Had to physically kept opening and closing it to move the curtains. Water in the shower leaks even with door closed.
Commentaires de Gestion de l’hôtel
11 oct. 2024 par Keana, Gestion de l’hôtel
Thank you for your feedback. We’re sorry to hear about the issues you experienced with the window curtains and the shower leak. We appreciate you bringing these concerns to our attention, and we will address them with our maintenance team to ensure improvements are made. We hope to provide you with a better experience on your next visit!
par un voyageur
Publié le 10 sept. 2024 sur Hotels
par un voyageur
Cricket Infestation
Publié le 10 sept. 2024 sur HotelsWorst hotel experience ever. Our room was infested with dozens of crickets that came in continuously through the air conditioning unit. Front desk response was to laugh and say “it’s a Texas thing”. I’ve lived in Texas for 10 years and stayed in hotels throughout the state and never experienced anything like this. It’s understandable to see crickets in the lobby as they come in through doors constantly being opened but the hotel should have screening over the AC units to prevent the infestation we experienced. I asked about moving rooms and they said the issue was throughout the hotel. I asked for a refund the next morning after showing pictures of what we dealt with throughout the night and was rudely denied without so much as an apology for the miserable and unsanitary conditions. Ignore the sign they have promising a clean comfortable stay or they’ll make it right.
Commentaires de Gestion de l’hôtel
10 sept. 2024 par Tru By Hilton Round Rock , Gestion de l’hôtel
I am truly sorry to hear about the distressing experience you had during your stay with us. Your feedback is very important, and it’s clear we did not meet your expectations, nor did we provide the service you deserved. Regarding the issue with crickets in your room, I want to offer a sincere apology. We understand how unsettling it can be to encounter pests, especially when staying with us. Texas does experience seasonal cricket influxes, and while this is not an excuse, it is a factor we should better manage. We are actively reviewing and reinforcing our procedures to prevent such occurrences in the future, including ensuring that air conditioning units and other potential entry points are adequately screened.I’m also deeply concerned about the response you received from our front desk staff and the lack of resolution provided. This is not reflective of the service standards we strive for. I will be addressing this with our team to ensure that all guests receive the respect and assistance they deserve.Thank you for bringing this to our attention. We are committed to improving and hope to have the opportunity to restore your faith in our hotel.
par un voyageur
Publié le 10 sept. 2024 sur Expedia
I love this hotel. It was so beautiful and near a peaceful city. I really liked how there was lots of games and even a pool to relax. Not to mention how lovely the room was. I would definitely stay here again
Commentaires de Gestion de l’hôtel
11 oct. 2024 par Keana, Gestion de l’hôtel
Thank you for your amazing review! We’re thrilled to hear you loved your stay and enjoyed the beautiful surroundings, games, and pool. It’s great to know you found your room lovely as well. We can’t wait to welcome you back for another relaxing visit!
