Note fondée sur 415 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,8 Propreté de la chambre
4,7 Service et personnel
4,4 Confort de la chambre
4,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de Southlake
Publié le 28 août 2024 sur Expedia
Cramped lodgings at a steep price. Bartenders require further instruction. Selling shots by the ounce? Facing financial troubles?
Commentaires de Gestion de l’hôtel
29 août 2024 par Dacia, Gestion de l’hôtel
Hi Gilberto,We are very sorry to learn you did not enjoy your stay. Thank you for taking time to share your feedback. Please reach out to us on our social media or chat channels to have your concerns documented.Kind regards,
par un voyageur de Southlake
Publié le 28 août 2024 sur Expedia
Parking was ridiculous.
Commentaires de Gestion de l’hôtel
29 août 2024 par Dacia, Gestion de l’hôtel
Hi Gilberto,Thank you for your review and stay feedback. We are sorry to hear of your experience with parking. You can contact us on our social media or chat channels to have your concerns addressed. We look forward to hearing from you soon.Kind regards,
par un voyageur de Southlake
Publié le 28 août 2024 sur Expedia
Overpriced drinks.
Commentaires de Gestion de l’hôtel
29 août 2024 par Dacia, Gestion de l’hôtel
Hi Gilberto,Thank you for leaving your review and feedback. Your feedback will be used to make improvements. We appreciate your business, and it was our pleasure to host you. We hope there is an opportunity to welcome you back to Tommie Austin again.Kind regards,
par un voyageur
Publié le 26 août 2024 sur Expedia
The modern design look and the restaurant upstairs! The rooms were a little too small in my opinion but very clean.
Commentaires de Gestion de l’hôtel
28 août 2024 par Melinda, Gestion de l’hôtel
Dear Kassandra,Thank you for taking the time to review our property. We are so glad to hear you found your room clean and enjoyed the modern design look and the restaurant upstairs. We hope to welcome you back to tommie Austin again soon!Warm regards,Melinda
par un voyageur
Publié le 26 août 2024 sur Expedia
Fantastic service, lovely staff
Commentaires de Gestion de l’hôtel
28 août 2024 par Melinda , Gestion de l’hôtel
Dear Christina,Thank you for taking the time to review our property. We are so glad to hear you were provided fantastic service during your stay with us. We hope to welcome you back to tommie Austin again soon!Warm regards,Melinda
par un voyageur
Publié le 26 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
27 août 2024 par Dacia, Gestion de l’hôtel
Hi Eric,Thank you so much for your 5-star review. We so thrilled to learn you had a great stay. We will look forward to welcoming you back to Tommie Austin again soon.Kind regards,
par un voyageur
Publié le 26 août 2024 sur Expedia
Having the toilet in the shower is a terrible design.
Commentaires de Gestion de l’hôtel
26 août 2024 par Krista , Gestion de l’hôtel
Hello Amy, thank you for taking the time to share your experience with us at the Tommie Austin. Your feedback is valuable and has been shared with our management team to address any potential improvements. We hope to have the opportunity to welcome you back as our guest again. Warm Regards, Krista
par un voyageur
Publié le 25 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
26 août 2024 par Angela S., Gestion de l’hôtel
Hello Adam,Thank you for choosing to stay with us and for taking the time to rate your experience. We hope your stay was enjoyable, and we look forward to welcoming you on your next visit.Best regards, Angela
par un voyageur
Publié le 25 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
25 août 2024 par Travis, Gestion de l’hôtel
Hello Veronica!Thank you for the wonderful rating! We are glad you enjoyed your stay and look forward to seeing you again soon! Warm Regards, Travis
par un voyageur
Fun - but loud on the weekend
Publié le 24 août 2024 sur HotelsIt was a small room for me a my wife. But we knew that when we booked the room. The shower did leak into the walk way. We told the front desk about the leak and asked for more towels.
Wednesday & Thursday nights were great. No real noise. Friday night until 2am there was wicked loud music with thumps. The front desk said it was from 6th street. Our room faced 5th st. So not really sure how it was that loud through the building, opposite of where the party was.
All in all we had a good time. I did think the Valet was a little ridiculous.
Commentaires de Gestion de l’hôtel
25 août 2024 par Ian M. , Gestion de l’hôtel
Thank you for taking the time to share your detailed feedback with us. We’re glad to hear that you and your wife had a good time during your stay, especially on Wednesday and Thursday nights. However, we’re sorry to learn about the challenges you faced, particularly with the noise on Friday night and the leak in your shower. We understand how these issues could affect your overall experience, and we appreciate you bringing them to our attention.We apologize for the inconvenience caused by the noise disturbance and the confusion about its source. While we do our best to provide a peaceful environment, we regret that this impacted your stay. We also apologize for the shower leak and will ensure our maintenance team addresses this issue promptly. Regarding the valet service, we understand that parking fees can sometimes seem excessive, and we’ll review this to see if there are any improvements we can make.Thank you again for your feedback and for choosing to stay with us. We hope that, despite the issues mentioned, you enjoyed your time here, and we would love the opportunity to welcome you back in the future for an even better experience.
