Note fondée sur 258 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,5 Service et personnel
4,4 Confort de la chambre
4,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Pass on the Suite
Publié le 5 oct. 2024 sur HotelsOur suite consisted of a king bed and dirty loveseat in one room and a single king in the adjoining room. Unlike others in our party that had a spa tub and shower in their rooms, we each had two dinky showers. The refrigerator and microwave was in one of the bathrooms. Additionally, we had chipped floors and cracked tile.
Commentaires de Gestion de l’hôtel
5 oct. 2024 par Ignacio, Gestion de l’hôtel
Hi, Diane. Thank you so much for leaving such a thorough review of your stay. We appreciate your feedback, yes your group book different type of rooms too bad you got a room that did not exceed your expectations. Since you know other types of rooms now, hoping next time you will book one of those and have a better stay with us again in the near future!
par un voyageur
Publié le 4 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
31 oct. 2024 par Ignacio, Gestion de l’hôtel
Hi, Claudia. We're so sorry to hear that we did not exceed your expectations during your stay. Please know we take all guest concerns seriously, can you send us a message with more information about it, the way we can address it with the appropriate teams thanks
par un voyageur
Publié le 3 oct. 2024 sur Expedia
The manager provided great customer service. Very nice and helpful. Bed was comfy, bathroom was spacious. Room was cozy in general.
Commentaires de Gestion de l’hôtel
5 oct. 2024 par Ignacio, Gestion de l’hôtel
Hi, Phuong. Thank you for the wonderful feedback. We hope you will come see us again next time you're visiting Catalina Island!
par un voyageur
Publié le 3 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
31 oct. 2024 par Ignacio, Gestion de l’hôtel
Hi, Timothy. We're so sorry to hear that we did not exceed your expectations during your stay. Please know we take all guest concerns seriously, can you send us a message with more information about it, the way we can address it with the appropriate teams thanks
par un voyageur
Publié le 2 oct. 2024 sur Hotels
Nice room with a extra bed
Commentaires de Gestion de l’hôtel
3 oct. 2024 par Jacob, Gestion de l’hôtel
Thank you for taking the time to reivew the Catalina Courtyard Suites in the beautiful town of Avalon. We are thrilled that you ejoyed your stay and guest room with the additional bed. We look forward to welcoming you back when your travels bring you to Avalon on the beauiful Island of Catalina.
par un voyageur
Publié le 2 oct. 2024 sur Hotels
Enchanting but a little worn, the best value rooms are the ones that have been remodeled- those rooms with a single queen or king. Our two room suite contained a king bed in each room and a well worn dirty loveseat in one of them. An old refrigerator and microwave was located in the bathroom, under the sink. No joke.
Commentaires de Gestion de l’hôtel
3 oct. 2024 par Jacob, Gestion de l’hôtel
Thank you for taking the time to reivew the hotel and for staying with us. We appreicate your feedback as we work to improve our product with the recent aquistion of the property. The room you are speaking of will be renovated this winter and items you mentioned will be addressed. Again, thank you for taking the time to share your thoughts. We hope that we can welcome you back again in the near future.
par un voyageur
Publié le 1 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
3 oct. 2024 par Jacob, Gestion de l’hôtel
Thank you for taking the time to reivew our hotel. We are thrilled that you enjoyed your stay. We look forward to welcoming you back when your travels bring you to Avalon.
par un voyageur
Hidden Gem
Publié le 30 sept. 2024 sur HotelsStaff was extremely helpful. Room was updated and clean. Bathroom was large with a shower and jacuzzi tub. Nice patio with a fire pit.
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Jacob, Gestion de l’hôtel
Thank you for taking the time to reivew the Catalina Courtyard Suites. We are thrilled you enjoyed your stay and liked our oversize bathroom and our other ammenties that we offer including our fire pit and patio area. We look forward to welcoming you back when your travels bring you to Catalina Island
par un voyageur
Publié le 27 sept. 2024 sur Expedia
helpful front desk, nice stay
Commentaires de Gestion de l’hôtel
28 sept. 2024 par Ignacio, Gestion de l’hôtel
Hi, Robert. We're so happy to hear that you enjoyed your stay, thank you for the great review. We hope to see you again soon!
par un voyageur
Publié le 27 sept. 2024 sur Expedia
La atención y limpieza
Commentaires de Gestion de l’hôtel
27 sept. 2024 par Ignacio, Gestion de l’hôtel
Hola Ricardo, Muchas Gracias por tu reseña, es de nuestro agrado que disfrutaste tu estancia en el hotel, esperamos volverlos a ver pronto de regreso en la isla :-)
