Note fondée sur 738 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,0 Propreté de la chambre
4,0 Service et personnel
3,7 Confort de la chambre
3,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 28 août 2024 sur Expedia
The staff was very helpful and polite. I got to check in a couple hours early. I booked the King Deluxe room with a fireplace and balcony. The said room had all of the above however the fireplace was confusing to function, that amenity is why I choose the room . I wanted peace and quiet with a roaring fireplace as the photos , unfortunately I got what looked like a gas range was on high behind a glass window that got VERY hot with no warning label. I’d hate for toddlers to run into it. It did it’s job nonetheless. The nice lady on the front said she would call maintenance , but he never arrived. The coffee machine and mini fridge are in the bathroom. Speaking of the bathroom it’s RIDICULOUSLY cold in there. Next time I’ll be using shower shoes, I cracked my toe nail on a crevice, where a rock used to be, messing up my fresh pedi- but hey Catalina island is so beautiful and peaceful once outside I forgot all about what I mentioned. I would stay again because the staff and the balcony and the bed took care of me and my peaceful get away.
Commentaires de Gestion de l’hôtel
29 août 2024 par Tyler Wilson, Gestion de l’hôtel
Dear Eileen,Thank you for taking the time to leave us a review and this valuable feedback. The room you booked with a fireplace is more for a romantic getaway for a couple, so not many toddlers are ever in that room type. The fireplace is an alternative to heat the room so it can get hot when left on, considering the glass is right next to the flame. We will look into the shower floor, thank you for bringing this to our attention.We hope you enjoyed your stay with us and your time on the island.Thank you,
par un voyageur
Publié le 24 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
25 août 2024 par Tyler, Gestion de l’hôtel
Dear Bridget,Thank you so much for taking the time to rate our hotel. We hope you enjoyed your stay with us and your time on the island.Thank you,
par un voyageur
Publié le 20 août 2024 sur Expedia
Very nice hotel. The staff were very pleasant and helpful.
Commentaires de Gestion de l’hôtel
25 août 2024 par Tyler, Gestion de l’hôtel
Dear VIaney,Thank you so much for the great review and the kind words! We are so happy to hear that you enjoyed your stay with us and your time on the island.Thank you,
par un voyageur
Publié le 20 août 2024 sur Expedia
nice quaint property right off the main boardwalk/ocean strip. Left some to be desired in quality of the public areas and rooms for the price
Commentaires de Gestion de l’hôtel
25 août 2024 par Tyler Wilson, Gestion de l’hôtel
Dear Federico,Thank you so much for taking the time to provide us with this feedback! We hope you were able to enjoy your stay and your time on the island.Thank you,
par un voyageur
Publié le 17 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
25 août 2024 par Tyler Wilson, Gestion de l’hôtel
Dear Stanley,Thank you so much for the great rating! We are so happy to hear that you enjoyed your stay with us and we can't wait to welcome you back on your next visit to the island.Thank you,
par un voyageur
Publié le 16 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
25 août 2024 par Tyler Wilson, Gestion de l’hôtel
Dear Adriana,Thank you so much for taking the time to rate our hotel! We hope you were able to enjoy your time on the island.Thank you,
par un voyageur
Publié le 14 août 2024 sur Expedia
Room are super small, room smells nasty, rude staff, to expensive, I wouldn’t stay here again
Commentaires de Gestion de l’hôtel
25 août 2024 par Tyler Wilson, Gestion de l’hôtel
Dear Maria,Thank you so much for taking the time to provide us with this valuable feedback. I am sorry to hear you did not enjoy your stay with us. We will look into the issues you faced and use this to better ourselves in the future.We hope you enjoyed your time on the island.Thank you,
par un voyageur
Publié le 11 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
25 août 2024 par Tyler Wilson, Gestion de l’hôtel
Dear Jasmina,Thank you so much for the great rating! We are so happy to hear that you enjoyed your stay with us and we can't wait to welcome you back on your next visit to the island.Thank you,
par un voyageur de Glendale
Publié le 11 août 2024 sur Expedia
The patio furniture in our room was covered in stains that appear to be body fluids and who knows what else. Please clean or switch out when new guest are checking in.
Commentaires de Gestion de l’hôtel
25 août 2024 par Tyler Wilson, Gestion de l’hôtel
Dear Eric,Thank you so much for taking the time to provide us with this feedback! We will look into the patio furniture to see what we can do to be better.We hope you enjoyed your time on the island.Thank you,
par un voyageur
Publié le 9 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
25 août 2024 par Tyler Wilson, Gestion de l’hôtel
Dear Traci,Thank you so much for the great rating! We are so happy to hear that you enjoyed your stay with us and we can't wait to welcome you back on your next visit to the island.Thank you,
