Avis Fairyland Cave Hotel - Special Class

Değerli misafirimiz geri bildiriminiz için teşekkür ederiz. Yeniden görüşmek dileğiyle .

teşekkür ederiz değerli misafirimiz.

Mr. Hasan, we are very happy that you took the time to comment and that you left our hotel happy. We were very pleased to meet you. We wish you healthy and happy days.

değerli misafirimiz yorumunuz için çok teşekkürler, sizleri ağırlamak bizim için de zevkti.

1-You made a reservation for 2 people, but 4 people came to the hotel. You claimed that your reservation is for 4 people for one hour. When you looked at your own voucher, you knew very well that the reservation you made was for 2 people. You were on the alert and tried to stay for 4 people with a reservation fee for 2 people. Then you reserved another room for 2 people.2-The same information sheet I gave you was located behind the door of your room. All the information there is correct, I couldn't understand which one was wrong. The way the jacuzzi works is also written there exactly. You called the reception claiming that the jacuzzi was not working an it is broken at night. We told you to carefully read the text given to you and that you can operate the jacuzzi that way (after the water level rises above the nozzles), the jacuzzi will work. We were able to say this between your speeches when we had the opportunity. After 10 minutes, you said that the jacuzzi started working but there was an odor. What we were going to do was run the jacuzzi for 10-15 minutes and drain the water. Since we do not know the condition of your room and you have an extremely conservative appearance, we recommended you instead of coming to your room and doing the unloading of the jacuzzi ourselves. I did not use any rude words or tone, it was you who was rude and smelly.3-Your main problem is the money you pay for booking a room with a capacity of 3 people for 2 people and not being able to accommodate 4 people there. Try to book with correct information. If you do not know how to operate a jacuzzi, try reading the information sheet. Unfortunately, every year, there are one or two guests who are enemies of reputation like you. I commend you to God. Hopefully he knows what to do.

Ercan bey puanlamanız için teşekkürler. Ancak puan kırdığınız noktaları yorum yaparak belirtseydiniz bizler de öğrenmiş olurduk ve ilerisi için dikkate alırdık.

Dear Mr. MarkThank you very much for your nice comment. We were very happy to host you. Hope to see you again, Keep our best regards to your family. Take Care.

Thank you for your nice comment. We thought you were being a little stingy with your scoring. :-)

This lady came with 1 boyfriend and 1 girlfriend. They took 2 rooms. one room was 56.03 per day and the other was 59.7. They stayed for 2 days and their reservation was for 2 days. He came on his way out and shouted in an inappropriately aggressive manner that his girlfriends were staying in the room they bought, and that they were staying in the room where their friends were staying, so we should refund the money they paid, otherwise they would write a bad review. I already said that we gave the 2 rooms they took, these 2 rooms are the cheapest 2 rooms in our hotel, but the woman was shouting at the reception. I told them to take the difference between the 2 rooms from their friends, and he did not accept that either. She insisted that I return the money they paid. Finally, he said, you should pay our shuttle fees. Even though they had no rights, I accepted this just because of his rude behavior and blackmail to give bad ratings. I can also prove that we paid for the shuttle. He made us pay the shuttle fee. His aim was to get his room fee refunded even though he stayed for 2 days. It is completely malicious. I hope someone like this never comes to our hotel again!