Note fondée sur 35 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,9 Propreté de la chambre
3,9 Service et personnel
3,9 Confort de la chambre
3,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 20 août 2024 sur Hotels
par un voyageur
Publié le 13 août 2024 sur Expedia
We loved the food, the location (right on the water), the staff was very helpful. Was disappointed with the condition of the rooms. Not updated.
par un voyageur
Publié le 20 juin 2024 sur Expedia
I recently stayed at this hotel and, unfortunately, my experience was less than satisfactory. There were several issues that significantly impacted my stay:
1. Amenities: There was no safety deposit box in the room, and neither an iron nor an ironing board was available.
2. Bathroom Issues: The bathroom did not flush properly, which was a major inconvenience. Additionally, for a hot shower, I had to call the lobby. I also had to request additional bathroom tissues, and there were no napkins provided at all.
3. Water Supply: one day There was no water for several hours during our stay. This was extremely problematic and unacceptable.
On a positive note, the staff were generally nice and helpful. However, the front desk staff were an exception to this. Their attitude and service left much to be desired, contrasting sharply with the rest of the team.
If you want to enjoy the view of the hotel, I would recommend staying elsewhere and visiting as a guest.
Overall, while the majority of the employees were friendly, the significant issues with the room and facilities, coupled with the unhelpful front desk staff, mean that I cannot recommend this hotel.
par un voyageur
Publié le 18 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
23 mars 2024 par Getahun F., Gestion de l’hôtel
Dear Meserach,We Thank you for preferred to stay in our hotel resort and appreciate for rate feedback.
par un voyageur
Publié le 4 déc. 2023 sur Expedia
Das Personal ist außerordentlich freundlich, die Anlage ist für landestypische Verhältnisse wunderbar. Wir kommen wieder
par un voyageur
Publié le 13 nov. 2023 sur Hotels
Fint sted, bra mat, slitt
par un voyageur
Publié le 13 juill. 2023 sur Expedia
We stayed 12 years ago and it nothing has been updated. A little disappointed. The staff was great. The bungalow, even though listed as having a king pullout sofa and a king bed, only had a king bed and 2 chairs. We had to pay $30 dollars extra to get another bed in the room.
Commentaires de Gestion de l’hôtel
14 juill. 2023 par Getahun F, Gestion de l’hôtel
Dear Our Valued Guest,We thank you so much for taking your time to give us your genuine feedback.Indeed, we agree with you.However we already done some changes during Covid time and we recognized not enough . in Our second phase we have plan to change all features. hopefully Next time You will amazed with changes.
par un voyageur
Publié le 17 avr. 2023 sur Expedia
par un voyageur
Publié le 14 avr. 2023 sur Expedia
Distance to the lake, friendly staff, and cleanliness
Commentaires de Gestion de l’hôtel
3 juin 2023 par Getahun F., Gestion de l’hôtel
Dear our Valued, Guests,Thank you for taking time to share your feedback,we appreciate preferred us to stay also.
par un voyageur
Publié le 17 mars 2023 sur Expedia
Stayed for 2 nights, shower water was cold ask the staff said they will fix it, second day cold water still.
Commentaires de Gestion de l’hôtel
17 mars 2023 par Getahun F., Gestion de l’hôtel
Dear Mr. …….., Thank you for sharing your feedback with us. I am very disappointed to learn about your experience. As a Hotel, we strive for excellent comfort and best customer service for our guests. Clearly, we did not deliver these standards. Not only you experienced such an inconvenience but we (our staff) was not able to assist you and resolve situation.Please accept my sincerest apologies, as this us certainly not the level of service we would like to provide to our guests. I would like to assure you that we will take all necessary steps to address concerns We appreciate your feedback as it is extremely important to us and will use this information for training and developing purposes.Please let us know if there is anything we can do further to remedy the situation for you.
