Ratings based on 135 Guest Reviews
Hear it directly from our travellers
4.2 Room cleanliness
4.2 Service & staff
3.9 Room comfort
4.1 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Aug. 25, 2024 on Expedia
I visited Barceló Isla Canela for 5 nights on my own as a summer break while my children were away. The hotel was beautiful. The rooms were modern and clean. The breakfast was fresh and there was a massive selection of foods. The pool area was well maintained and the staff very friendly. I used the gym daily and although it is small it was well enough equipped for a hotel gym and everything was very new.
It’s somewhere I would love to return to with my two children, there was a great family atmosphere while being luxurious
Comment from Hotel Management
Aug. 30, 2024 by Manager, Hotel Management
Dear Guest,Thank you for taking the time to review your stay.It is heartening to hear that your stay at Barceló Isla Canela was thoroughly enjoyable.We are pleased that you found the beauty of our hotel, the modernity and immaculate condition of our rooms, and the extensive breakfast options to your liking. It is wonderful that the upkeep of our pool area, the amiability of our team, and our well-appointed gym contributed positively to your experience. Additionally, we are thrilled that the luxurious yet family-friendly atmosphere made your stay memorable. Our aim is always to create a welcoming environment for both relaxation and enjoyment, and it sounds like we succeeded during your visit.We look forward to welcoming you back on a future occasion.Best wishes,Barceló Isla Canela, Guest Experience Manager
by A traveller from Albufeira
Posted Jun. 17, 2024 on Expedia
Really enjoyed our stay at this Hotel, excellent service and friendly staff, the rooms and property itself were clean and the food was great with a good and tasty variety at the buffet.
For us, the only negative side was the entertainment program during the day which was a bit dull, but I also understand that this was because most of the other guests were from a much older generation.
Comment from Hotel Management
Jun. 20, 2024 by Barceló Isla Canela, Guest Experience Manager, Hotel Management
Dear Sabrina,We appreciate that you took the time to share your experience with us.We regret to hear that our entertainment program did not meet your expectations. Our team strives to cater to guests of all ages and we will certainly consider your input as we continuously seek to enhance our offerings.We are delighted to know that you found the service excellent and our staff friendly. It is heartening to learn that the cleanliness and condition of the hotel, as well as the room amenities, met your standards. Additionally, we are pleased that the variety and quality of our food offerings were to your satisfaction, contributing positively to your overall experience.We look forward to the pleasure of welcoming you back on future occasions.Best regards,Barceló Isla Canela, Guest Experience Manager
by A traveller from Montreal
Posted May 26, 2024 on Expedia
It would be nice to have bidets in the hotel rooms
Comment from Hotel Management
May 27, 2024 by Barceló Isla Canela, Guest Experience Manager, Hotel Management
Dear Guest,We appreciate that you took the time to share your experience with us.We regret to hear your preferences regarding bathroom features were not met, and while our current room configurations do not include bidets, we appreciate your suggestion as it aids in our pursuit of guest satisfaction.It is delightful to know that you found our hotel immaculate and were pleased with the overall condition and services provided. Your commendation on the room cleanliness and the amenities we offer is greatly appreciated and reinforces our commitment to delivering exceptional experiences at Barceló Isla Canela.We hope to welcome you back. All the best.Barceló Isla Canela, Guest Experience Manager
by A traveller from Langley
Posted Nov. 2, 2023 on Expedia
Very nice hotel with friendly staff.
Comment from Hotel Management
Nov. 4, 2023 by Barceló Isla Canela, Guest Experience Manager, Hotel Management
Dear Scott, Thank you very much for your kind feedback.We are glad that you enjoyed your stay with us and that our team members added to this experience positively.It is nice to know that you were pleased with our decor.We look forward to welcoming you back for another memorable experience.Best wishes,Barceló Isla Canela, Guest Experience Manager
by A traveller
Posted Oct. 21, 2023 on Expedia
by A traveller
Posted Sep. 15, 2023 on Expedia
Nice location however here are the negatives:
1. Buffet does not include any drinks including the breakfast buffet.
2. Loose tiles around the pool walk areas.
3. Finicky air-conditioning thermostat.
4. Food at buffet did not have a great selection
Comment from Hotel Management
Sep. 18, 2023 by Barceló Isla Canela, Guest Experience Manager, Hotel Management
Dear Edward, Thank you for your review.We are glad to hear that you appreciated our nice location near the beautiful Isla Canela Beach. However, we regret to learn about the issues you encountered during your stay. We apologize for any confusion regarding the drinks at the buffet. While our All Inclusive program includes a wide range of beverages.Regarding the loose tiles around the pool area, we appreciate your observation and will address this issue with our maintenance team to ensure a safer environment for our guests. We also apologize for any inconvenience caused by the air-conditioning thermostat and the food selection at the buffet. Your feedback is valuable to us, and we will use it to improve our services and offerings for future guests.We hope to welcome you again in the future. Best regards,Barceló Isla Canela, Guest Experience Manager
by A traveller
Posted May 25, 2023 on Expedia
by A traveller from Ribchester
Posted May 2, 2023 on Expedia
Having to pay an extra 300 to move to a room with a useable balcony was the only negative and no coffee/tea making facilities in the room
Comment from Hotel Management
May 2, 2023 by Barceló Isla Canela, Guest Experience Manager, Hotel Management
Dear Mark, Thank you for your review.We regret that coffee and tea making facilities are only available in certain categories of rooms; a full description of our services can be found online. We look forward to welcoming you back. Best regards,Barceló Isla Canela, Guest Experience Manager
by A traveller
You will need to upgrade your room
Posted Apr. 29, 2023 on HotelsYou will need to upgrade your room. I booked a junior suite and had to view 3 rooms before finding a suitable room (room 2109 is good). Reception was not pleasant and I felt uncomfortable asking to see other rooms. The male receptionist was rude.
The resort is right across from the beach which is nice. The resort itself does not have a lot of atmosphere and it was filled with older German tourists. You cannot bring food to your sunbed by the pool and the drinks are served in plastic cups. There were plenty of sunbeds available.
The food was good enough (we stayed half board). Breakfast was nice but dinner was hit and miss. There are 2 supermarkets within 5 mins from the hotel so you can pick up break, ham and cheese for lunch.
The hotel is located 1 hour away from Faro airport so please factor in the cost of the taxi into your holiday (approx €160)
All in all, it was lovely to get some sun and the hotel was adequate.
Comment from Hotel Management
Apr. 30, 2023 by Barceló Isla Canela, Guest Experience Manager, Hotel Management
Dear John,Thank you for your review.We are happy that our beach-side location was just what you were looking for. We are also glad that you appreciated our high standards. However, we are sorry that you were not entirely satisfied with the level of service delivered by our team and rest assured that this critical feedback will be addressed with the relevant managers. Rest assured that we have noted your comments about the drinks. We are always looking for ways to improve our guests' experience and so appreciate your feedback.We look forward to welcoming you back. Best regards,Barceló Isla Canela, Guest Experience Manager
by A traveller
Relaxing and very family friendly.
Posted Aug. 29, 2022 on HotelsThis resort is very family friendly, lots of activities around the pool for all ages. I encourage you to get the all inclusive. Nice walking trail that parallels the beach and easy beach access. There is an exercise room. They offered yoga and water exercise classes. The lounge never had a bartender while we were there. It does have ping pong, pool, and other table games. It's a lovely salt cleaned pool that is treated and cleaned daily. Closed at 7:30 pm and opened between 10 & 11 am. When we were there. Mosquitoes are bad at dusk so don't leave your balcony door open. I didn't know about the pay parking until i arrived. The food was generous and plentiful, and overall quite good, but most of the grilled meats were overdone. We had a relaxing and comfortable stay.
Comment from Hotel Management
Aug. 30, 2022 by Barceló Isla Canela, Guest Experience Manager, Hotel Management
Dear Barbara,We appreciate that you took the time to share your experience with us.We are pleased that you had an enjoyable stay with us.Moreover, thank you for your compliments about our team; we strive to provide our guests with caring and personalized service and place great value on our personnel being guest-orientated and welcoming at all times.We are also very pleased to know that you appreciated the room we accommodated you in and that you found it to be comfortable with our high standards upheld.Lastly. it is a pleasure to know that our pool and installations met your expectations.We look forward to the pleasure of welcoming you back on future occasions.Best regards,Barceló Isla Canela, Guest Experience Manager
