Ratings based on 486 Guest Reviews
Hear it directly from our travellers
4.7 Room cleanliness
4.7 Service & staff
4.4 Room comfort
4.5 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Aug. 5, 2024 on Hotels
Comment from Hotel Management
Aug. 8, 2024 by Maria Paschali, Hotel Management
Dear SimonThank you for taking the time to make a review following your visit to our hotel.We regret that your did not fully enjoyed your stay with us and you can always contact us directly If you would like to discuss this further with us.Kind regardsMaria Paschali
by A traveller
Posted Jul. 14, 2024 on Hotels
Comment from Hotel Management
Jul. 15, 2024 by Maria Paschali, Hotel Management
Dear SeanThank you for staying with us and for your top rating!We look forward to the pleasure of welcoming you back to the Napa Mermaid Hotel & Suites in the near future.Kind regardsMaria Paschali
by A traveller
Average hotel
Posted Jun. 30, 2024 on HotelsEnjoyed the free parking and close proximity to beach and restaurants/ bars but not close enough to hear the noise from clubs/pubs.
Breakfast is not dairy-free friendly - had to go and ask for a plant milk each breakfast; no tofu for breakfast. If you eat meat, milk and dairy then the breakfast should be fine. If you are vegan, look for elsewhere.
Rooms are not sound-proof. Your neighbours will hear you and you will hear them, especially at night.
Swimming pool was ok but had quite a bit sand on the bottom of it.
Nice cocktails in the hotel bar.
To summarise - between 3 and 4 star hotels. Compared to 4 star hotels in Canary Islands this is a 3 star hotel.
Comment from Hotel Management
Jul. 1, 2024 by Maria Paschali, Hotel Management
Dear RasadsThank you for your review and feedback. We very much appreciate all comments as they help us to focus on what is important to our guests. We would like to assure you that all comments are acted upon and used to improve the products and service we provide to our guests.Kind regardsMaria Paschali
by A traveller
Posted Jun. 17, 2024 on Expedia
hi
Comment from Hotel Management
Jun. 17, 2024 by Maria Paschali, Hotel Management
Dear ArgyriosThank you for staying with us and for your top rating!We look forward to the pleasure of welcoming you back soon.Kind regardsMaria Paschali
by A traveller
Posted May 12, 2024 on Expedia
Comment from Hotel Management
May 14, 2024 by Maria Paschali, Hotel Management
Dear EytanThank you for choosing the Napa Mermaid Hotel & Suites for your visit to Ayia Napa.We appreciate your top rating and look forward to welcoming you back when you are next in the area.Kind regardsMaria Paschali
by A traveller
Posted May 4, 2024 on Expedia
Comment from Hotel Management
May 7, 2024 by Maria Paschali, Hotel Management
Dear IsaacThank you for choosing the Napa Mermaid Hotel & Suites for your recent visit to Ayia Napa and for your top rating!!We look forward to welcoming you back when you are next in the area.Kind regardsMaria Paschali
by A traveller
Goof Place to Stay
Posted May 1, 2024 on HotelsVery convenient location, steps away from the beach and not far from the center. Walking distance to attractions, such as sculpture park and natural bridge/arch--a dramatic cliff. Staff very friendly. good dinning options, bar with live music on Fri/Sat/Sun evening
Comment from Hotel Management
May 2, 2024 by Maria Paschali, Hotel Management
Dear AndrzejThank you for booking to stay with us and for your excellent review!We look forward to welcoming you back soon.Kind regardsMaria Paschali
by A traveller
Posted Nov. 16, 2023 on Expedia
Comment from Hotel Management
Jan. 4, 2024 by Maria Paschali, Hotel Management
Dear MichelleIt was a pleasure having you staying with us and thank you for your kind review.We hope to have the pleasure of welcoming you back when next in the area.Kind regardsMaria Paschali
by A traveller
Posted Oct. 28, 2023 on Hotels
Comment from Hotel Management
Oct. 30, 2023 by Maria Paschali, Hotel Management
Dear GeorginaThank you for choosing the Napa Mermaid Hotel & Suites for your holidays and for your top rating!We look forward to the pleasure of welcoming you back when you are next in Ayia Napa.Kind regardsMaria Paschali
by A traveller
Posted Oct. 1, 2023 on Expedia
The hot tub was old and water Luke warm and needed a clean and was old and the pillow was not there. We could not use it. The first bedroom plug got stuck in basin. The television did not work in the lounge. Water with a meal in the restaurant with a bar was a cost each time and we were full board.
Dust on the televisions in the bedrooms and black suede cushion on couch dirty. The place needs a thorough deep clean.
The men by the pool bar if you don’t leave a tip they don’t smile.
The only good things was the Mexican salad was delicious and the men behind the bar and the reception were always nice and pleasant. 5000 I spent I should have had an amazing clean in working order suite.
This is not a four star hotel.
Comment from Hotel Management
Oct. 6, 2023 by Maria Paschali, Hotel Management
Dear DeborahThank you for your review and feedback. We very much appreciate all comments as they help us to focus on what is important to our guests. We were disappointed to hear that you did not fully enjoy your stay with us and would like to assure you that all comments are acted upon and used to improve the products and service we provide to our guests.Kind regardsMaria Paschali
