Note fondée sur 424 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,7 Service et personnel
4,3 Confort de la chambre
4,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Un véritable hôtel typiquement écossais, cosy et s
Publié le 25 oct. 2023 sur HotelsHôtel de charme, comme on s’attend à trouver en Ecosse. Accueil très sympathique et très prévenant. La table est très bonne, avec une mention particulière pour l’afternoon tea, qui est bien agréable pour un après midi d’automne.. Un grand bravo et un grand merci.
par un voyageur de Cary
Publié le 30 sept. 2024 sur Expedia
par un voyageur
Publié le 29 sept. 2024 sur Expedia
My wife and I found our 2-night stay at this hotel rather ho-hum, disappointing in fact.
Hotel is mediocre, outdated and in need of repairs and improvements. Our room's heating did not work properly and the door handle broke off when opening the door.
Power and USB outlets were missing. Kettle and coffee tray were kept in the wardrobe (LOL) and had to be moved to a table where there was a power outlet. We've seen this at other hotels, but only where space is lacking. There was no need for this it in our room.
We had breakfast one morning and the food simply tasted terrible - it could have been prepared better by a child. We didn't go back and went elsewhere for breakfast and dinner, even though we had a pre-paid bed & breakfast rate.
The staff are courteous but appear nervous. Perhaps because they are under staffed?
Management need to take notice that by comparison with other hotels, they are not on a par with other 3 star hotels. Significant changes are needed to keep travelers coming back.
We came here because it was recommended by my parents based on a stay 10 years ago. As one can see online, reviews are now hit and miss, so we hope they listen because it is otherwise a beautiful property and a great location. However, IMO these features alone will not be enough sustain this hotels' business.
par un voyageur
Publié le 29 sept. 2024 sur Expedia
Travelling with our son and his wife, our party of four unfortunately found this hotel experience disappointing and sub-par, during our 2 night stay.
Based on a very different experience during a 5 star stay here nine years ago, it is quite evident the hotel is no longer being managed as well as it used to. It has become tired /outdated and is in dire need of lacking upkeep, repairs and improved cleanliness.
Our bathroom was not properly cleaned and smelled of the stench of urine as soon as we walked in. The bathroom floor and bedside tables were sticky. As 2024 is going down as a 20 record worldwide for travel, there were no other hotels available, so we stayed put.
Also there were basic things like broken doorknobs, lacking power /USB outlets, malfunctioning toilet flush, no phone in room and so on (i.e. things normally included in any 3 star hotel are lacking).
The staff are very polite but seem anxious as though they are being evaluated - as if required by policy, not really sincere.
We are dog owners all our lives and love dogs; but dogs need to be confided to their rooms and common hallways - they should NEVER be allowed into restaurants or lounges where food/ drinks are being served. We are world travelers and this is the majority of hotels' basic policy and there is a reason for it.
New management need to open their eyes and make some changes if the they want to stay in business. This is a hotel, but it is being run like a fishing lodge!
par un voyageur
Publié le 29 sept. 2024 sur Hotels
par un voyageur
Publié le 28 sept. 2024 sur Expedia
Great hotel and friendly staff. Limited menu options for dietary restrictions on dinner menu and not many places around for dining either. Breakfast was great. Would be nice to have comp coffee or tea though.
par un voyageur
Publié le 27 sept. 2024 sur Hotels
Wonderful beach very close. Friendly staff. Beautiful rooms
par un voyageur
Publié le 16 sept. 2024 sur Expedia
I was expecting a better room than this for £200! This place was just ok and a good enough place to sleep for night but I would definitely never pay that again to stay there. It was worth £75 at best. There were hairs in the sink and tub and the breakfast was not great. Sorry, i hate to leave a bad review but I wasn't impressed and feel like i wasted money here.
par un voyageur
Publié le 16 sept. 2024 sur Hotels
par un voyageur
Publié le 6 sept. 2024 sur Hotels
