Note fondée sur 19 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,7 Propreté de la chambre
3,7 Service et personnel
4,2 Confort de la chambre
3,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de Woodbridge
Publié le 8 août 2024 sur Expedia
Free breafast with some basic foods. The table cloths never change until the breakfast is closed. You could not eat and stay long with your eyes kept looking at the dirty spots on the table clothes. The peoples came and left without clean or change a new cover. The room was ok. But zero point for the restaurant.
par un voyageur
Publié le 17 juin 2024 sur Expedia
The receptionist, Ms Hang, was very unprofessional and rule. She needs to re-train with her job. My bathroom was very dirty. Moreover, breakfast buffet is only few items and not re-fill even if we were still the breakfast time, 6.00am to 8.30am. We couldn’t find the clean table since many dirty dishes and food left over from previous guests. We booked 2 nights but had to leave early, only 1 night stay and accept losing money. Never come back with this property.
Commentaires de Gestion de l’hôtel
18 juin 2024 par SAI GON BAC LIEU Hotel management board, Gestion de l’hôtel
Dear Mis Lisa,Our hotel sincerely thanks you for spending your valuable time in Vietnam to give positive feedback on the hotel's activities. June 15, 2026 is during peak summer season, so the number of tourists increased dramatically faster than our hotel expected, so service may be a bit slow and has not met customer expectations.However, SAIGON BAC LIEU HOTEL is the only hotel in Bac Lieu province out of tens of thousands of hotels in all 13 provinces and cities of the Mekong Delta that is recognized by the Tourism Association and labeled with a gold plaque as a TOURISM DESTINATION. TYPICAL CALENDAR of the Mekong Delta after passing the STRICT SELECTION CRITERIA of the Tourism Association.We will check and self-evaluate Ms. Lisa's feedback above and commit to quickly correct any shortcomings, if any.To make up for Ms. Lisa's unhappy experiences in her beloved Bac Lieu province. Saigon Bac Lieu Hotel would like to refund 1 night for 2 rooms that Ms. Lisa paid (after deducting Expedia's commission fee). Ms. Lisa, please contact the receptionist via landline number +84 2913.95.96.97 or call Ms. Phuong (Head of Reception Department) via mobile number +84 388899925 and provide personal account number information to receive money back.We will immediately transfer the amount of 1 night and 2 rooms back to Ms. Lisa after Expedia transfers the room fee collected from Ms. Lisa to us.As soon as we received Ms. Lisa's sincere feedback, we continuously contacted Ms. Lisa via the phone number Ms. Lisa provided to the hotel when checking in, but no one answered the phone.Hope to receive contact from you soon.
par un voyageur
Publié le 20 févr. 2024 sur Expedia
Hotel is in good location but no soundproofing ,car noise penetrating through the room.
par un voyageur
Publié le 16 janv. 2024 sur Hotels
I book is VIP ROOM with 50sqm and mark note when booking , I need 2 separately singe bed. but when check in , they give me in normal Deluxe Twin room. due on we check in quit late and very tired that day , I just stay the normal deluxe twin room , when the next day ,i go to check with them and complain need they return the room price difference . they denial to pay room price difference , and said it's we insist need 2 single bed. after we keep complain , they just change me to deluxe triple room. BUT it's only 35aqm.
par un voyageur
Good hotel
Publié le 7 août 2023 sur HotelsAir Condition is weak
Shower hanger is broken
par un voyageur
Publié le 21 juin 2023 sur Expedia
par un voyageur
Publié le 28 déc. 2022 sur Hotels
par un voyageur
Publié le 23 déc. 2022 sur Expedia
par un voyageur de Fountain Valley
Publié le 17 nov. 2022 sur Expedia
Hotel is clean, staffs is very friendly and the location is convenience. However, there is only one thing that was disturbance is the window lock was broken so it's very noisy from the street.
par un voyageur
Publié le 14 sept. 2022 sur Hotels
