Note fondée sur 49 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,8 Propreté de la chambre
4,1 Service et personnel
3,9 Confort de la chambre
3,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 8 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
10 sept. 2024 par Muong Thanh Luxury Bac Ninh Hotel, Gestion de l’hôtel
Dear Mr. YIN CHIEH LIN, Thank you for taking your valuable time to share your experience during your stay at Muong Thanh Luxury Bac Ninh Hotel. We are especially pleased to read your review and know that you are satisfied with the services at the hotel. This is the motivation for us to strive to further improve service quality and bring customers the best experience. Thank you very much and we look forward to welcoming you back to the hotel in the near future. Best regards! Nguyen Khac Hanh (Mr.) - General Manager
par un voyageur
Publié le 30 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
31 août 2024 par Muong Thanh Luxury Bac Ninh Hotel, Gestion de l’hôtel
Dear Mr/Ms Oh KisunThank you for taking your valuable time to share your recent vacation experience. I am very sorry and sincerely apologize for the unsatisfactory experience you encountered. We greatly respect customer opinions and look forward to hearing your contributions to improve service quality. We hope that in the future, customers will have better experiences. Once again, thank you. Best regards! Nguyen Khac Hanh (Mr.) - General Manager
par un voyageur
Publié le 19 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
22 août 2024 par Muong Thanh Luxury Bac Ninh Hotel, Gestion de l’hôtel
Dear Mr. Wang Chiahung, Thank you for taking your valuable time to share your experience during your stay at Muong Thanh Luxury Bac Ninh Hotel. We are especially pleased to read your review and know that you are satisfied with the services at the hotel. This is the motivation for us to strive to further improve service quality and bring customers the best experience. Thank you very much and we look forward to welcoming you back to the hotel in the near future. Best regards! Nguyen Khac Hanh (Mr.) - General Manager
par un voyageur
Publié le 16 août 2024 sur Hotels
호텔주변 식음료.쇼핑이 어렵고.주변 관광지가 없어 불편함.
Commentaires de Gestion de l’hôtel
20 août 2024 par Muong Thanh Luxury Bac Ninh Hotel, Gestion de l’hôtel
친애하는 고객 여러분,시간을 내어 저희 호텔에 대한 의견을 공유해 주셔서 감사합니다. 음식 서비스와 관련하여 호텔 3층에 동호 레스토랑이 있으며, 그곳에서 음식을 주문하실 수 있습니다. 또는 인근 레스토랑에 대해 더 자세히 알고 싶으시면 리셉션 직원에게 도움을 요청하실 수 있습니다. 만족스럽지 못한 문제가 있으면 피드백을 보내주세요.우리는 고객에게 최고의 경험을 제공하기 위해 항상 서비스 품질을 향상하려고 노력합니다.. 다시 한 번 귀하를 환영하고 더 나은 경험을 제공할 수 있는 기회를 가지기를 바랍니다.매우 감사합니다.감사합니다!Nguyen Khac Hanh (Mr.) - 매니 징 디렉터
par un voyageur
Publié le 21 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
2 juill. 2024 par Muong Thanh Luxury Bac Ninh Hotel, Gestion de l’hôtel
Dear Mr. Euiyeon Jo, Thank you for taking your valuable time to share your experience during your stay at Muong Thanh Luxury Bac Ninh Hotel. We are especially pleased to read your review and know that you are satisfied with the services at the hotel. This is the motivation for us to strive to further improve service quality and bring customers the best experience. Thank you very much and we look forward to welcoming you back to the hotel in the near future. Best regards! Nguyen Khac Hanh (Mr.) - General Manager
par un voyageur
Publié le 2 juin 2024 sur Expedia
Commentaires de Gestion de l’hôtel
2 juill. 2024 par Muong Thanh Luxury Bac Ninh Hotel, Gestion de l’hôtel
Dear Mr Dongjoon KimThank you for taking your valuable time to share your recent vacation experience. I am very sorry and would like to sincerely apologize for the negative experiences you encountered. We highly respect customer opinions and look forward to hearing your contributions to improve service quality. We hope that in the future, customers will have better experiences.Once again, thank you.Best regards! Nguyen Khac Hanh (Mr.) - Nguyen Khac Hanh (Mr.) - General Manager
par un voyageur
Publié le 3 mai 2024 sur Hotels
Commentaires de Gestion de l’hôtel
8 mai 2024 par Muong Thanh Luxury Bac Ninh Hotel, Gestion de l’hôtel
Dear Mr./Ms. Chiawei Wu, Thank you for taking your valuable time to share your experience during your stay at Muong Thanh Luxury Bac Ninh Hotel. We are especially pleased to read your review and know that you are satisfied with the services at the hotel. This is our motivation to strive to further improve service quality and bring customers the best experience. Thank you very much and we look forward to welcoming you back to the hotel in the near future. Best regards! Nguyen Khac Hanh (Mr.) - General Manager
par un voyageur
Publié le 7 avr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
10 avr. 2024 par Muong Thanh Luxury Bac Ninh Hotel, Gestion de l’hôtel
Dear Mr./Ms. Dongsig Seo, Thank you for taking your valuable time to share your experience during your stay at Muong Thanh Luxury Bac Ninh Hotel. We are especially pleased to read your review and know that you are satisfied with the services at the hotel. This is our motivation to strive to further improve service quality and bring customers the best experience. Thank you very much and we look forward to welcoming you back to the hotel in the near future. Best regards! Nguyen Khac Hanh (Mr.) - General Manager
par un voyageur
Publié le 5 avr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
10 avr. 2024 par Muong Thanh Luxury Bac Ninh Hotel, Gestion de l’hôtel
Dear Mr./Ms. Dongsig Seo, Thank you for taking your valuable time to share your experience during your stay at Muong Thanh Luxury Bac Ninh Hotel. We are especially pleased to read your review and know that you are satisfied with the services at the hotel. This is our motivation to strive to further improve service quality and bring customers the best experience. Thank you very much and we look forward to welcoming you back to the hotel in the near future. Best regards! Nguyen Khac Hanh (Mr.) - General Manager
par un voyageur
Very Rude serive
Publié le 30 mars 2024 sur Hotels
The Dongho restaurant here is completely unfriendly.
I went to dinner, but the order came out wrong and the staff showed an attitude of ignorance as if it was all my fault.
Also, the dessert I ordered didn't come out even after an hour, so I told about desset while paying, and then the staff member told me to take it away.
When I told him I didn't want to eat anymore, she said she couldn't cancel it because she had already charged on the bill.
It's ridiculous and absurd... I didn't want to be stressed out about dessert 35k VND any more, so I just paid and left the dessert.
The staff service at 4-star hotels is worse than that of street vendors. I spent a total of 2 weeks here while on a business trip to Vietnam, but I will never came back.
Service is better at Indochina Hotel or Phoenix Hotel or Senna Hotel. The staffs here muong thanh are very RUDE.
Commentaires de Gestion de l’hôtel
1 avr. 2024 par 호텔 디렉터 - Mr. Nguyen Khac Hanh, Gestion de l’hôtel
안녕하세요 김헤지 선생님,먼저 Muong Thanh Bac Ninh Hotel은 호텔에서의 불쾌한 경험에 대해 진심으로 사과드립니다.즉시 서비스 품질을 확인, 검토 및 조정하겠습니다.가까운 시일 내에 귀하를 환영할 수 있기를 바랍니다. 그리고 그 당시 우리는 귀하를 위해 최고의 서비스를 완성하고 조정했습니다.김헤지 여사와 가족의 건강을 기원합니다.
