Ratings based on 16 Guest Reviews
Hear it directly from our travellers
4.8 Room cleanliness
4.8 Service & staff
4.7 Room comfort
4.8 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Mar. 24, 2024 on Expedia
Comment from Hotel Management
Mar. 28, 2024 by Edgar, Hotel Management
Gracias por tu excelente calificacion. Agradecemos tu elección y esperamos recibirte de nuevo pronto en Bacalr.
by A traveller from OAKVILLE
Posted Jun. 16, 2023 on Expedia
Beautiful place
Great service
Relaxing
Comment from Hotel Management
Jul. 27, 2023 by Carolina, Hotel Management
Thank you very much for your comments, we're happy to read you had a great time in Aurea. Hope to see you soon!
by A traveller from OAKVILLE
Posted May 13, 2023 on Expedia
by A traveller
Best dock in Bacalar
Posted Mar. 5, 2023 on HotelsThe most beautiful views from the dock made this the envy of the region. If you are looking for peaceful time with friendly and helpful staff, this is your pick. Don't come expecting "the ritz", this is remote and few issues with things like hot water, but did not deter from the overall experience.
Comment from Hotel Management
Mar. 5, 2023 by Edgar , Hotel Management
Thanks for the feed back! It was wonderful having you guys here, we will improve the showers for you to experience a better experience next time! Thanks and we hope to see you soon!
by A traveller
Happy Couple
Posted Nov. 22, 2022 on HotelsMy wife and I had a wonderful time at the Hotel Boutique Aurea. The staff was very friendly and attentive. Conchis, the cook, was always very accommodating to our needs. Paloma was very knowledgeable of the area and shared some the history. In general Carolina and Edgar provided great service and leadership. We will definitely go back to this location. Francisco & Sandy
by A traveller
Posted Jan. 2, 2024 on Hotels
by A traveller
Posted Jan. 1, 2024 on Hotels
Muy bonito pero tuve una mala experiencia. Olvide una maleta en recepcion durante el check out , fui a pasar el resto del dia a bacalar (5 horas) y nadie tuvo la delicadeza de avisarme que la habia olvidado. Al llegar a mi destino me di cuenta pero ya era muy tarde. Nadie tuvo la delicadeza de avisarme.
Comment from Hotel Management
Mar. 28, 2024 by Edgar, Hotel Management
Apreciamos su reseña y lamentamos el malentendido con su maleta. En ocasiones, al manejar múltiples maletas, se presentan dificultades para mantener el orden. Trabajaremos para mejorar este servicio y evitar futuros malentendidos. Esperamos tenerlo de nuevo pronto y poder compensar el inconveniente.
by A traveller
Posted Apr. 26, 2023 on Hotels
Excelente lugar, instalaciones y servicio, lo recomiendo ampliamente
Comment from Hotel Management
May 1, 2023 by Carolina. , Hotel Management
María Elena, nos alegra leer que tuviste una buena experiencia, gracias por tomarte el tiempo de calificarnos, esperemos verles nuevamente!
by A traveller
Posted Apr. 18, 2023 on Expedia
La propiedad se encuentra en una buena ubicación, sin embargo es recomendable ir en coche.
Las instalaciones están muy bien y bonitas, y las habitaciones amplias y bien equipadas
Comment from Hotel Management
Apr. 19, 2023 by Edgar, Hotel Management
Víctor, muchas Gracias por tus comentarios. Nos alegra saber que tuvieron una buena experiencia durante su estancia. ¡Esperamos verles pronto!
by A traveller
Posted Dec. 4, 2022 on Expedia
La atención del personal staff es muy cálida, amable y atenta, Paloma, Concha y Bety, y el demás personal. Las instalaciones muy limpias y cuidadas y las cabañas muy lindas y coquetas, la pasé genial ☺️🤩
