Ratings based on 40 Guest Reviews
Hear it directly from our travellers
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.1 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Amazing Experience
Posted Aug. 10, 2024 on HotelsAmazing views, good food, great walks and two good pools
by A traveller
Posted Jun. 27, 2024 on Hotels
by A traveller from New York
Posted Dec. 12, 2023 on Expedia
Stayed one night during the snowstorms of 2023 that shut down large parts of southern Germany and the service and hospitality we received at this hotel were unapparelled. We stayed here just as an overnight after driving all day from Austria but it was one of the most memorable nights on our driving trip around Germany and Austria. Highly recommend!
by A traveller
Posted Oct. 10, 2023 on Expedia
by A traveller
Black Forest Beauty
Posted Aug. 20, 2023 on HotelsA wonderful hotel in a beautiful setting in the Black Forest National Park. Old World charm with nice amenities. An excellent location whether you’re there for relaxation or outdoor adventures!
by A traveller
Couple with our 2 fur babies
Posted Jul. 20, 2023 on HotelsGreat location in the Black forest with plenty of nice walking trails nearby. The rooms were spacious,thankfully we got moved to a nice wellness suite due to construcrion works. The pool area inside and outside is nice although we didn't spend much time there due to the construction work. The staff were friendly from reception to housekeeping until it came to our first night at dinner where it really depends on who is serving you. We had a waiter who was not so friendly and did not seem to like serving so much so we left early. Mrs.Brose was fantastic and so professional and looked after us really well including making sure gluten free options were available and went one step ahead and had gluten free bread already on our breakfast table and she was on top of everything ensuring breakfast ran smoothly with her friendly approach.
Manu the customer service manager was also fantastic in looking after us and thankfully we moved to his dinner service area for the second night which was a totally different experience to the first night in a much better way. Manu made us feel welcome and was so professional having listened to our unwelcomed experience the previous night. The good aspect about this hotel is that the the management listened and acknowledged our poor experience on arrival and thanks to Viola turned into a most memorable relaxing and enjoyable time. We really appreciated it so thank you Manu, Viola and Mrs.Brose. Our 2 little dogs also had a good time.
by A traveller
Posted Jul. 14, 2023 on Expedia
Peaceful hotel overlooking the black forest with several small villages and towns that have lots of bars, restaurants and things to do. With comfortable rooms and nice facilities, our stay was very pleasant.
We only stayed for one night as a stop off point on the way home as we wanted somewhere to relax after visiting lots of towns and doing lots of driving. I don't think the hotel is really set up for our kind of stay as the reception is not maned between 21:00 and 07:00 which made checking out a problem for us. We had to leave at 6am and found that all the doors were locked and no staff to let us out. We had to hunt for an escape door that wasn't alarmed to leave. There was definitely a shortage of staff in general, they were all lovely and good at their job but some facilities, such as the pool side bistro were not manned so we couldn't easily order refreshments without going to find someone who then had to call the bar and get them to bring drinks. I'm sure it's because we were there in their off season but I do think that if they accept bookings then all the advertised facilities need to be properly staffed and I think that a 4 star hotel should have reception staff on at all times.
by A traveller
Amazing
Posted Sep. 24, 2022 on HotelsAmazing place to stay
by A traveller
Peaceful overnight stay
Posted Sep. 15, 2022 on HotelsVery quiet location in the middle of the black forest off the b500.lovely dinner although it's early for Mediterranean people like me nice empty swimming pools
by A traveller
Posted Jun. 17, 2022 on Expedia
Was a great location to visit the Schwarzwald national park. Easy access to many trails for hiking and gorgeous view!
Comment from Hotel Management
Jul. 21, 2022 by Schliffkopf-Team, Hotel Management
Dear hotelguest,
Thank you for your feedback.
We are happy that you had a nice stay with us.
Kind regards,
Schliffkopf-Team
