Note fondée sur 903 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,5 Service et personnel
4,4 Confort de la chambre
4,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 9 août 2024 sur Hotels
Unser 3 Bett war nicht bezogen, auf Nachfrage sagte nan uns, wir sollen das selber beziehen. Geht so..
Etwas in die Jahre gekommen, Frühstück aber gut.
Commentaires de Gestion de l’hôtel
14 sept. 2024 par Front Desk Agent, Gestion de l’hôtel
Thank you for sharing your feedback. I’m sorry to hear about the inconvenience with the third bed. Our policy is to prepare sleeper sofas upon request before check-in, and it seems there was a misunderstanding in this instance. We appreciate your understanding and will work on improving our communication to ensure guests are aware of this process.I’m pleased to hear you enjoyed the breakfast and found other aspects of your stay satisfactory. Thank you again for staying with us, and we hope to have the opportunity to welcome you back.
par un voyageur
Publié le 9 août 2024 sur Hotels
Not overly impressive. Charged an early arrival fee even though room was ready. Surprised. They did allow a courtesy extension of check out.
Commentaires de Gestion de l’hôtel
14 sept. 2024 par Front Desk Agent, Gestion de l’hôtel
Thank you for taking the time to provide your feedback. We’re pleased to hear that you appreciated the courtesy extension for your check-out.Regarding the early arrival fee, we understand your surprise and want to clarify that this fee is to help manage room availability and ensure a smooth experience for all guests. We strive to be transparent about our policies and are sorry if this was not clear.We appreciate your input and hope we can provide a more seamless experience for you on your next visit.
par un voyageur
Publié le 8 août 2024 sur Expedia
Close to ferry and grocery shopping is right across the streer
Commentaires de Gestion de l’hôtel
12 sept. 2024 par Front Desk Agent , Gestion de l’hôtel
Thank you for taking the time to leave a review! We're glad to hear you enjoy the location of our hotel. We hope to welcome you on your future trips to Bainbridge!
par un voyageur
Publié le 6 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
12 sept. 2024 par Front Desk Agent , Gestion de l’hôtel
Thank you for your review! We're glad you enjoyed you stay with us. We hope to welcome you back in the future!
par un voyageur
Publié le 5 août 2024 sur Expedia
Very clean property, In my opinion, was expensive for the amenities.
Commentaires de Gestion de l’hôtel
12 sept. 2024 par Front Desk Agent , Gestion de l’hôtel
Thank you for your feedback. We’re pleased to hear that you found our property very clean. We strive to maintain high standards for our guests.We understand that value is an important factor, and we’re sorry to hear that you felt the amenities did not meet your expectations in relation to the cost. Your comments are valuable and will be shared with our team.We appreciate your stay and hope to have the chance to welcome you back in the future.
par un voyageur
Publié le 4 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
12 sept. 2024 par Front Desk Agent , Gestion de l’hôtel
Thank you for taking the time to give us review! We would love to know about any specific suggestions or areas where you feel we could enhance your stay. We look forward to the opportunity to welcome you on any future trips to Bainbridge!
par un voyageur
Good hotel. Nothing special.
Publié le 4 août 2024 sur HotelsThe hotel was fine. It is about a 1 mile walk to the center of town. Most of the staff were very friendly. The room was basic and clean. I liked that they have cold drinks and snacks in the lobby available. I did not like the fact that they charge you a $25 early check in especially when the room was ready.
Commentaires de Gestion de l’hôtel
12 sept. 2024 par Front Desk Agent , Gestion de l’hôtel
Thank you for taking the time to write a review. We’re glad to hear that you found our hotel clean and enjoyed the cold drinks and snacks in the lobby. We also appreciate your kind words about our staff.I’m sorry to hear that the early check-in fee was a disappointment. We strive to provide value and convenience for all our guests, and I’ll make sure your comments are reviewed to see if there’s a way we can improve this experience. We hope to have the opportunity to welcome you back in the future.
par un voyageur
Publié le 30 juill. 2024 sur Expedia
The room stank of dog and the couch had these weird/stained after-market cushion cover things on the cushions. It felt dirty and gross. Not impressed at all.
Commentaires de Gestion de l’hôtel
30 juill. 2024 par Front Desk Supervisor , Gestion de l’hôtel
We apologize that your stay was not to your liking. After taking a closer look at your reservation, you were placed on the second floor which is the floor that accommodates guests with pets. Our couches have a protective covering for ease of cleaning. We look forward to making the appropriate changes and accommodations for you during your next stay.
par un voyageur
Publié le 27 juill. 2024 sur Expedia
This is a neat, clean, reasonably priced and satisfactory place to stay in Bainbridge. The staff is friendly and helpful, convenient parking in the garage and easy access to the rest of the island.
Commentaires de Gestion de l’hôtel
27 juill. 2024 par Front Desk Manager, Gestion de l’hôtel
Thank you! We are pleased to hear that you had a nice stay, and we look forward to having you stay with us in the future!
par un voyageur
Publié le 27 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
12 sept. 2024 par Front Desk Agent , Gestion de l’hôtel
Thank you for taking the time to leave us a review! We hope to welcome you back to our hotel in the future!
