Note fondée sur 870 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,8 Propreté de la chambre
4,1 Service et personnel
3,9 Confort de la chambre
3,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 20 oct. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
22 oct. 2023 par General Manager, Gestion de l’hôtel
Dear VIRGINIE,It is a great pleasure to see 10/10-star reviews. I hope you had an awesome and marvelous stay. The rating has overwhelmed our team. It is an honor to host guests like you. I look forward to seeing you again soon.Sincerely, Kathleen CoxGeneral Manager
par un voyageur
Publié le 4 juin 2023 sur Expedia
I was disappointed by the location. A lot of homeless around it. The smell in the room and what not super clean. The breakfast was great. For one night it was ok. I didn’t feel safe outside of the hotel.
Commentaires de Gestion de l’hôtel
9 juin 2023 par MP - Guest Relations Manager, Gestion de l’hôtel
Hello Stephanie, We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we would like to make things right. We value our customers’ opinions and would like to thank you for bringing this to our attention.
par un voyageur
Publié le 26 oct. 2024
Commentaires de Gestion de l’hôtel
26 oct. 2024 par General Manager, Gestion de l’hôtel
Dear George,Thank you for your perfect rating! We're delighted to know you had a great experience with us. We look forward to welcoming you back soon!Sincerely, General ManagerGuest Relations
par un voyageur
Publié le 30 août 2024 sur Expedia
outdated stained carpet throughout could also use a paint jon
Commentaires de Gestion de l’hôtel
31 août 2024 par General Manager, Gestion de l’hôtel
Dear Toni,Thank you for your feedback and the 3/5 rating. We appreciate your comments about the carpet and paint, and we will review these areas for improvements. Your input is valuable in helping us enhance our guest experience. We hope to have the opportunity to better serve you in the future.Sincerely, Julie ToscanoGeneral Manager
par un voyageur
Publié le 25 août 2024 sur Expedia
On my last day. I woke up to construction on the roof which seemed to be above my room at 7:00am. I went ahead checked out early and mentioned the construction work to the front desk they didn’t seem to care.
Commentaires de Gestion de l’hôtel
26 août 2024 par General Manager, Gestion de l’hôtel
Dear Misael,Thank you for your feedback. We apologize for the early construction noise and the lack of concern from the front desk. Your comfort is important to us, and we’ll address these issues with our team to prevent similar disruptions in the future.Sincerely, Julie ToscanoGeneral Manager
par un voyageur
Publié le 25 août 2024 sur Expedia
Todo muy accesible y conveniente cine restaurantes muy buen lugar para descansar
Commentaires de Gestion de l’hôtel
26 août 2024 par General Manager, Gestion de l’hôtel
Dear Francisco,Thank you for the 5/5 rating! We're delighted to hear you found everything accessible and convenient and that our location provided a great place to rest. We look forward to your next stay!Sincerely, Julie ToscanoGeneral Manager
par un voyageur
Publié le 24 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
26 août 2024 par General Manager, Gestion de l’hôtel
Dear Patricia,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us a 10-star rating. Your rating is very encouraging and motivating for our hotel and staff. We continuously make efforts to improve our hospitality and guest comfort. It is a pleasure to serve guests like you, and your rating will motivate us to improve our hospitality. I hope to see you again soon!Sincerely, Julie ToscanoGeneral Manager
par un voyageur
Publié le 24 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
26 août 2024 par General Manager, Gestion de l’hôtel
Dear Steven,Thanks for staying with us. We would like to invite you to write more about how we can improve our services, which could earn us a 10-star review. It will make a big difference for us. It would be highly appreciated. I hope you will visit us again soon.Sincerely, Julie ToscanoGeneral Manager
par un voyageur
Publié le 23 août 2024 sur Expedia
Bueno
Commentaires de Gestion de l’hôtel
24 août 2024 par General Manager, Gestion de l’hôtel
Dear Steven,Thank you for your comment. We are glad to hear that it was a good experience!Sincerely, Julie ToscanoGeneral Manager
par un voyageur
Publié le 23 août 2024 sur Expedia
I didnt like paying 5 dollars for parking, other then that it was a fantastic visit. I will definitely come back and not worry about that 5 dollar parking
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Commentaires de Gestion de l’hôtel
24 août 2024 par General Manager, Gestion de l’hôtel
Dear victor,Thank you for the feedback! We're happy to hear you had a fantastic visit overall. We appreciate your understanding about the parking fee and look forward to welcoming you back!Sincerely, Julie ToscanoGeneral Manager
