Note fondée sur 952 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,0 Propreté de la chambre
3,8 Service et personnel
3,9 Confort de la chambre
3,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 9 oct. 2023 sur Expedia
Nous avons eu 2 alarmes incendie vers minuit.
Commentaires de Gestion de l’hôtel
13 oct. 2023 par Hotel Management, Gestion de l’hôtel
Dear Lyse, Thank you for choosing us. We understand the inconvenience caused by the false fire alarm that went out in the middle of the night, disturbing your sleep. Please accept our apologies for the same. Our technical team is already at work to check the fire alarm of your suite too. Again, we are very sorry for the problems you encountered. We do hope you will stay with us another time so we can provide you with a much more enjoyable experience.Sincerely,Hotel Management
par un voyageur
Publié le 18 mai 2019 sur Expedia
Agréable petit studio dans un établissement sécurisé. La chambre était équipée d'un frigo taille normale, d'un évier et de plaques de cuisson, ce qui permet d'être autonome en cas de besoin.
Commentaires de Gestion de l’hôtel
19 mai 2019 par Hotel Management , Gestion de l’hôtel
We appreciate you taking the time to write a review about your stay with us at Extended Stay America. It is great to hear you enjoyed your comfortable suite and fully equipped kitchen. We are pleased you had an overall comfortable stay and hope to see you soon on your next visit this way.
Sincerely,
Hotel Management
par un voyageur
Publié le 2 avr. 2019 sur Hotels
Commentaires de Gestion de l’hôtel
4 avr. 2019 par Hotel Management, Gestion de l’hôtel
Sylvie, thank you so much for the positive feedback. It’s a pleasure knowing your visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America.
Sincerely,
Hotel Management
par Martin
Hotel bien placé pour un transit.
Publié le 27 mai 2017 sur HotelsHotel propre avec lit confortable. Ne vous attendez a rien pour le petit dejeuner et vous ne saurez pas déçu.
Commentaires de Gestion de l’hôtel
28 mai 2017 par Manager, Gestion de l’hôtel
It was a pleasure to have you as our guest at Extended Stay America - Bakersfield - Chester Lane. We are glad to read you liked our clean facilities and the comfort of our bed. That being said, we are sorry the breakfast offerings were not to your liking. We will make note of your feedback as we plan any changes to our breakfast offerings. Thank you for your feedback, and we hope to see you again soon.
Sincerely,
General Manager
par Elody
Publié le 1 mai 2017 sur Hotels
Il est indiqué petit déjeuner sauf que l'on peut juste se servir café thé céréales... dans le hall d'accueil de l'hôtel...
Commentaires de Gestion de l’hôtel
3 mai 2017 par Manager, Gestion de l’hôtel
Elody, thank you for being our guest at Extended Stay America - Bakersfield - Chester Lane. It's nice to know you had a pleasant experience, but we are sorry for not meeting all of your expectations. We appreciate your feedback and hope the positive aspects of your visit will bring you back to our hotel in the future.
Sincerely,
General Manager
par un voyageur
Publié le 28 oct. 2024
Lights out above bathroom vanity, icemaker did not work in frig.
par un voyageur
Publié le 3 oct. 2024 sur Expedia
par un voyageur
Publié le 27 sept. 2024 sur Expedia
par un voyageur
It's a ridiculous only has one cart for entire.
Publié le 24 sept. 2024 sur HotelsThis feedback for Extended Stay America Suite Bakersfield Chester Lane, CA. 3600 Chester Lane CA 93309. Everything was good 👍 until we found out no cart for us to load the luggages to room and our room was fourth floor. We arrived and checked in at 8:45pm and the front desk person said they only have one cart for whole entire hotels building. We told that we will never stay in any Extended Stay America Suite in the future. It's ridiculous only has one single cart for entire hotel. As the owner of the hotel, how much would it cost you??? We suggest hotels should have four carts, each floor has one cart.
Commentaires de Gestion de l’hôtel
26 sept. 2024 par Hotel Management , Gestion de l’hôtel
Dear Jessie, Thank you for your feedback. We're glad you enjoyed most of your stay, but we apologize for the inconvenience caused by the limited availability of luggage carts. We understand how frustrating it was, especially with a room on the fourth floor. Your suggestion for additional carts is appreciated, and we will review our resources to better accommodate our guests' needs. Your experience matters, and we hope to welcome you back in the future for a more seamless stay.Sincerely,Hotel Management
par un voyageur
Publié le 22 sept. 2024 sur Hotels
