Note fondée sur 1 111 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,8 Propreté de la chambre
3,4 Service et personnel
3,0 Confort de la chambre
2,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Dommage mauvaise accueil
Publié le 26 avr. 2024 sur HotelsNous avons été très déçu nous avions une location pour 5 personnes arrivé dans la chambre deux lits plus petit que des 140 . Nous sommes allés à l accueil pour un lit bébé ou un lit d appoint car a 5 impossible de dormir. A l accueil ils n ont rien fait pas possible de nous prêter une couette un matelas un lit d appoint ou même un lit bb l un d entre nous a du passer la nuit par terre quel honte. Je ne recommande vraiment pas cet hôtel pour des familles pas du tout fait pour
Commentaires de Gestion de l’hôtel
26 avr. 2024 par Sophia CSR, Gestion de l’hôtel
Hi Virginie,It's regrettable that we were unable to accommodate your request for an extra bed or baby bed, leaving one of your party to sleep on the floor. We understand the importance of comfortable accommodations, especially for families, and we're sorry we fell short of your expectations in this regard. Your feedback is valuable, and we will review our procedures to ensure we can better meet the needs of our guests in the future. We appreciate your honesty and regret any inconvenience caused.
par un voyageur
Publié le 27 avr. 2023 sur Hotels
La piscine était fermée, c’est bien dommage…
Commentaires de Gestion de l’hôtel
27 avr. 2023 par DESIREE, Gestion de l’hôtel
We apologize for the inconvenience, Due to remodeling our pool is closed.
par un voyageur de Eugene
Publié le 17 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Sophia CSR, Gestion de l’hôtel
Hi Susan,We are sad to see this rating and would like to know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.
par un voyageur
Publié le 16 sept. 2024 sur Expedia
Complementary breakfast was cool, my tv volume wouldn’t turn down, phone didn’t work in the room, there were roaches, no water pressure in the shower and the water didn’t get hot. Pretty disappointed with my stay.
Commentaires de Gestion de l’hôtel
16 sept. 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,Thank you for your feedback. We regret the inconvenience you faced during your stay. We have relayed your concerns to the management and highly recommend reaching out to the Front Desk for any issues regarding your stay for an immediate resolution. We hope to do better in future.
par un voyageur
Publié le 15 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
16 sept. 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,We are sad to see this 1-star rating. We never want our guests to have such a kind of experience. I request you to kindly share your issues in detail and give us another chance to improve our services.
par un voyageur de chula vista
Publié le 12 sept. 2024 sur Expedia
This property needs a renovation it is falling apart, in my room the closet door was broke
Commentaires de Gestion de l’hôtel
13 sept. 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,Your business is very important to us and we value your feedback. We apologize for the inconvenience you faced. Please let us know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.
par un voyageur
Publié le 12 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
12 sept. 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,We sincerely appreciate your recent stay at our hotel! Your positive rating brightens our day. Our dedicated team works tirelessly to surpass your expectations, and we eagerly anticipate the opportunity to host you again in the future. Thank you for your support!
par un voyageur
Publié le 10 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
10 sept. 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
par un voyageur
Publié le 8 sept. 2024 sur Expedia
Homeless people walking around, blow dryer didn’t work and not enough towels. Floors are dirty and bath tube had hair in it.
Commentaires de Gestion de l’hôtel
9 sept. 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,We appreciate you giving your feedback about your recent experience in our hotel. The conditions and service that you describe are not typical, however, we will be reviewing these comments with our team to research the matter further. We hope to have the chance to serve you again on your next visit.
par un voyageur
Publié le 7 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
9 sept. 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,We sincerely appreciate your recent stay at our hotel! Your positive rating brightens our day. Our dedicated team works tirelessly to surpass your expectations, and we eagerly anticipate the opportunity to host you again in the future. Thank you for your support!
