Ratings based on 691 Guest Reviews
Hear it directly from our travellers
3.3 Room cleanliness
3.6 Service & staff
3.3 Room comfort
3.1 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Nov. 20, 2024
I loved the way he room was managed impeccably. However the VZiZIO tv was not very convenient. I have favorite tv shows and couldn't watch any at all.
Comment from Hotel Management
Nov. 20, 2024 by CC - Guest Relations Manager, Hotel Management
Hi Laura! Thank you for sharing your thoughts! We're glad to hear that you loved how the room was managed. We apologize for the inconvenience with the TV, and we understand how frustrating that can be. We will work to improve the entertainment options to better meet our guests' needs. We hope to welcome you back soon for a more enjoyable stay!
by A traveller
Posted Sep. 18, 2024 on Hotels
Comment from Hotel Management
Sep. 19, 2024 by CC - Guest Relations Manager, Hotel Management
Hi Irma! We are delighted and honored to have received such a high rating. It was a pleasure providing you with a great stay and we aim to continue providing excellent service to both you and our future guests.
by A traveller
Posted Sep. 15, 2024 on Expedia
The agent at the desk was friendly, and courteous. She is an asset to your establishment.
Comment from Hotel Management
Sep. 15, 2024 by CC - Guest Relations Manager, Hotel Management
Hi Robert! Thank you for your wonderful 5/5 rating! We’re delighted to hear that you found the desk agent friendly and courteous. We appreciate your kind words and will make sure to share your feedback with the team. We look forward to welcoming you back in the future!
by A traveller
Posted Aug. 19, 2024 on Expedia
Comment from Hotel Management
Aug. 21, 2024 by CC - Guest Relations Manager, Hotel Management
Hi Robert! Thank you very much for your 5/5 rating! We're thrilled to see that you had a positive experience at our hotel. Your satisfaction is our top priority, and we look forward to providing you with excellent service during your future stays. If you have any feedback, please don't hesitate to let us know. We appreciate your support and hope to welcome you back soon!
by A traveller
Posted Aug. 19, 2024 on Expedia
18/08/24
Cuarto 205
La TV no funcionaba,
Unas lamparas no funcionaban,
Maté 2 cucarachas grandes y muchas pequeñas en el baño,
Estaba acostado y tenía una cucaracha sobre la cama. Para ser honesto no me gustó, aparenta ser un hotel limpio pero ya estando dentro la realidad es otra.. tengo las fotos y el vídeo de las cucarachas dentro del hotel pero no puedo agregarlo a este mensaje
Comment from Hotel Management
Aug. 20, 2024 by CC - Guest Relations Manager, Hotel Management
Hola Daniel! Lamentamos profundamente los problemas que experimentó durante su estancia. La presencia de cucarachas y los problemas con las lámparas y la televisión no cumplen con los estándares de limpieza y mantenimiento que nos esforzamos por ofrecer. Tomaremos medidas inmediatas para abordar estos problemas, incluyendo una revisión exhaustiva de nuestras prácticas de limpieza y mantenimiento. Agradecemos que haya tomado el tiempo para informarnos y lamentamos sinceramente los inconvenientes que esto le causó. Si tiene alguna otra inquietud o necesita asistencia adicional, no dude en comunicárnoslo.
by A traveller
Posted Aug. 11, 2024 on Hotels
Comment from Hotel Management
Aug. 13, 2024 by CC - Guest Relations Manager, Hotel Management
Hi Javier! Your business is very important to us and your satisfaction is our number one goal. We take pride in knowing that we have served you to your satisfaction, and we will keep on striving to offer you and all our guests a great experience every time. We hope you will come back and see us again soon.
by A traveller
Posted Aug. 9, 2024 on Expedia
Prize and location
Comment from Hotel Management
Aug. 10, 2024 by CC - Guest Relations Manager, Hotel Management
Hi Elizabeth! Thank you for the positive review! We’re pleased to hear that you appreciated the price and location. We look forward to welcoming you back for another great stay.
by A traveller
Posted Aug. 8, 2024 on Expedia
Nice place
Comment from Hotel Management
Aug. 8, 2024 by CC - Guest Relations Manager, Hotel Management
Hi Jeramy! Thank you for the positive feedback! We're glad you enjoyed your stay and found the place to your liking. We hope to see you again soon!
by A traveller
Posted Aug. 2, 2024 on Hotels
Comment from Hotel Management
Aug. 3, 2024 by CC - Guest Relations Manager, Hotel Management
Hi Luis! Your satisfaction is very important to us and we value your business. The high rating you have left us will serve as an encouragement for us to deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
by A traveller
Posted Jul. 28, 2024 on Expedia
Area is not very clean by parking
Comment from Hotel Management
Jul. 30, 2024 by CC - Guest Relations Manager, Hotel Management
Hi Stephanie! Thank you for your feedback. We apologize for the condition of the parking area. Your comments are important to us, and we will work to address this issue to improve the overall cleanliness. We hope to have the opportunity to provide a better experience on your next visit.
