Note fondée sur 60 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,4 Service et personnel
4,7 Confort de la chambre
4,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 25 sept. 2024 sur Hotels
Televizyon çalışmıyor dememe rağmen yapılmadı buzdolabı kitli ve nescafe yoktu kahvaltıda peynir ve zeytin zayıftı
Commentaires de Gestion de l’hôtel
25 sept. 2024 par Tarlan Niyazova, Gestion de l’hôtel
Dear Mr. Suleyman Hakan,Thank you for taking the time to tell us about your experience at Fairmont Baku - Flame Towers. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Fairmont, we strive to provide a superior service experience for every guest; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely, Tarlan Niyazova Front Office Manager
par un voyageur
Publié le 21 sept. 2024 sur Hotels
Simple amazing!
Commentaires de Gestion de l’hôtel
25 sept. 2024 par Tarlan Niyazova, Gestion de l’hôtel
Dear Mr. Lorand,We very much appreciate your comments regarding your stay at Fairmont Baku - Flame Towers. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,Tarlan Niyazova 'Front Office Manager
par un voyageur de Waldkraiburg
Publié le 15 sept. 2024 sur Expedia
Das Hotel ist sehr zu empfehlen! Sehr zentral gelegt und von Old City nicht weit entfernt!
Commentaires de Gestion de l’hôtel
16 sept. 2024 par Tarlan Niyazova, Gestion de l’hôtel
Dear Mr. Eduard,We very much appreciate your comments regarding your stay at Fairmont Baku - Flame Towers. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Tarlan NiyazovaFront Office Manager
par un voyageur
Publié le 6 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
13 sept. 2024 par Tarlan Niyazova, Gestion de l’hôtel
Dear Mr. Davide, We very much appreciate your comments regarding your stay at Fairmont Baku - Flame Towers. It is always a pleasure to receive positive feedback.I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely, Tarlan NiyazovaFront Office Manager
par un voyageur
Publié le 3 sept. 2024 sur Expedia
My room had AC that stopped at 75F. I had to request a room upgrade three times, and by the time they offered it it was a smaller room on a higher floor (twice they took me to options where the prior occupant had smoked in the room--the rooms reeked--which the porter admitted was a big problem with the guests there) my son had fallen asleep so we stayed. They also put us on the 18th floor failing to mention that there is a restaurant on the 19th floor pumping out LOUD music...the night they played jazz I could hear it down to the individual instrument. The breakfast buffet was very poor - not what you'd see at a Fairmont in North America or Asia. On the plus side, one of the younger concierges was very helpful.
Commentaires de Gestion de l’hôtel
13 sept. 2024 par Tarlan Niyazova, Gestion de l’hôtel
Dear Mr. Orianda,Thank you for taking the time to tell us about your experience at Fairmont Baku - Flame Towers. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Fairmont, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Tarlan NiyazovaFront Office Manager
par un voyageur
Publié le 2 sept. 2024 sur Expedia
Helpful kind staff, breakfast was perfect also the restaurant staff was super kind.
** room fridge was locked and they asked me for deposit to unlock it, after little argument they opened it
Commentaires de Gestion de l’hôtel
13 sept. 2024 par Tarlan Niyazova, Gestion de l’hôtel
Dear Mr. Mo,We very much appreciate your comments regarding your stay at Fairmont Baku - Flame Towers. Thank you for sharing your experience and concerns, and we hope your next visit will be more pleasant than the previous one.Sincerely,Tarlan NiyazovaFront Office Manager
par un voyageur
Publié le 31 août 2024 sur Expedia
—it’s a perfect blend of luxury and comfort. If you’re looking for a place that exceeds expectations, this is it!
Beautiful property, incredible city view, delicious food, pool, spa, amenities .
Commentaires de Gestion de l’hôtel
16 sept. 2024 par Tarlan Niyazova, Gestion de l’hôtel
Dear Ms. Eleonora,We very much appreciate your comments regarding your stay at Fairmont Baku - Flame Towers. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Tarlan NiyazovaFront Office Manager
par un voyageur
Publié le 28 août 2024 sur Expedia
Fantastic hotel! The staff were incredibly friendly and helpful. The room was large, great decor and the views were amazing. Also, The hotel chef FARJA was wonderful and his food was delicious! We had a great stay!
Commentaires de Gestion de l’hôtel
30 août 2024 par Tarlan Niyazova, Gestion de l’hôtel
Dear Mr. Joshua,We very much appreciate your comments regarding your stay at Fairmont Baku - Flame Towers. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Tarlan NiyazovaFront Office Manager
par un voyageur
Tolles Hotel mit super Aussicht
Publié le 9 août 2024 sur HotelsTolles Hotel mit atemberaubender Aussicht über Baku und das Kaspische Meer.
Das Personal ist sehr hilfsbereit und freundlich.
Das Frühstücksbuffet ist eines der besten das ich je hatte.
Das Bett ist sehr gemüthlich, ich habe sehr gut geschlafen.
Das Zimmer ist riesen groß und wundervoll gestaltet.
Absolute Empfehlung für dieses traumhafte Hotel!
Commentaires de Gestion de l’hôtel
13 août 2024 par Tarlan Niyazova, Gestion de l’hôtel
Dear Mr. Adrian,We very much appreciate your valuable comments regarding your stay at Fairmont Baku - Flame Towers. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Tarlan NiyazovaFront Office Manager
par un voyageur de Miami
Publié le 1 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
30 août 2024 par Tarlan Niyazova, Gestion de l’hôtel
Dear Mr. Meyr,We very much appreciate your review regarding your stay at Fairmont Baku - Flame Towers. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Tarlan NiyazovaFront Office Manager
