Note fondée sur 68 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,2 Service et personnel
4,0 Confort de la chambre
4,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 13 sept. 2024 sur Expedia
It is a good 4 star hotel
Commentaires de Gestion de l’hôtel
14 sept. 2024 par Elmin Ahmadov, Gestion de l’hôtel
Dear Walid,Thank you for your positive feedback! We're delighted to hear that you had a pleasant stay and that you found our hotel to offer the comfort and service of a 4-star experience, even though we are officially a 3-star hotel.Your kind words motivate us to continue delivering exceptional service, and we hope to welcome you back to Ibis Baku City Hotel in the future.Best regards,Elmin AhmadovGuest Service Supervisor
par un voyageur
Publié le 4 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
11 août 2024 par Elmin Ahmadov, Gestion de l’hôtel
Dear Guest!Thank you for your excellent rating and for choosing ibis Baku City Hotel.We are thrilled to receive a 10 out of 10 from you. Your satisfaction is our top priority, and we are delighted that we could meet your expectations.We look forward to welcoming you back to our hotel in the future.Kind regards,Elmin AhmadovGuest Service Supervisor
par un voyageur
Publié le 19 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
11 août 2024 par Elmin Ahmadov, Gestion de l’hôtel
Dear Guest!Thank you for your excellent rating and for choosing ibis Baku City Hotel.We are thrilled to receive a 3 out of 5 from you. Your satisfaction is our top priority, and we are delighted that we could meet your expectations.We look forward to welcoming you back to our hotel in the future.Kind regards,Elmin AhmadovGuest Service Supervisor
par un voyageur
Publié le 16 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
18 juill. 2024 par Hasan Dadashov, Gestion de l’hôtel
Dear Guest,Thank you for your review!We are delighted to hear that you had a wonderful stay with us. Your positive feedback means a lot to our team, and it motivates us to continue providing excellent service.We look forward to welcoming you back to Ibis Baku City Hotel in the future.Best regards,Guest Service Supervisor
par un voyageur
Publié le 13 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
18 juill. 2024 par Hasan Dadashov, Gestion de l’hôtel
Dear Guest,Thank you for your review!We are delighted to hear that you had a wonderful stay with us. Your positive feedback means a lot to our team, and it motivates us to continue providing excellent service.We look forward to welcoming you back to Ibis Baku City Hotel in the future.Best regards,Guest Service Supervisor
par un voyageur
Publié le 13 juill. 2024 sur Expedia
Not respond to my date change request due to an unexpected flight plan change. I submitted my request days pirio to the original planned arrival. As of today, I didn’t get my my entitled money back that is allowed as clearly stated in the “Cancellation Conditions” clause.
I didn’t get my money back.
Commentaires de Gestion de l’hôtel
25 juill. 2024 par Hasan Dadashov, Gestion de l’hôtel
Thank you for sharing your feedback regarding your recent experience with ibis Baku City Hotel. We sincerely apologize for the inconvenience caused by the delay in responding to your date change request and the subsequent refund issue.We understand your frustration, especially given the unexpected change in your flight plans. Please be assured that we take such matters very seriously. To expedite the resolution of your refund, could you kindly provide us with your booking details and any relevant communication regarding your request?Once we have this information, we will investigate the situation promptly and ensure that your entitled refund, as stated in our “Cancellation Conditions” clause, is processed without further delay.We deeply regret any inconvenience this has caused and appreciate your patience and understanding. Your satisfaction is important to us, and we are committed to making things right.Kind regards,Front Office Team.
par un voyageur
Publié le 2 juill. 2024 sur Expedia
I booked and paid this hotel with Expedia prior to arrival. They charged me again with my credit card on the check-in day. When I called to complain about multiple charges they hang up on the phone, ran me around for several times. Finally I sent them e-mails about the second charge to dispute they never reply my emails. This happened only 2 weeks ago and the double payment issue never resolved yet.
Commentaires de Gestion de l’hôtel
25 juill. 2024 par Hasan Dadashov, Gestion de l’hôtel
Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience you experienced with the double charge and for any frustration caused by the lack of response to your emails.Please rest assured that we take this issue very seriously. To resolve this matter promptly, could you kindly provide us with your booking details and a copy of the payment receipts from both Expedia and our hotel? Once we have this information, we will investigate the situation thoroughly and ensure that any incorrect charges are refunded to you as soon as possible.We deeply regret the inconvenience this has caused and appreciate your patience. We aim to provide the best service to our guests, and your feedback helps us to improve.Kind regards,Front Office Team.
par un voyageur
Publié le 26 juin 2024 sur Expedia
Nice place
Commentaires de Gestion de l’hôtel
18 juill. 2024 par Hasan Dadashov, Gestion de l’hôtel
Dear Guest,Thank you for your review!We are delighted to hear that you had a wonderful stay with us. Your positive feedback means a lot to our team, and it motivates us to continue providing excellent service.We look forward to welcoming you back to Ibis Baku City Hotel in the future.Best regards,Elmin AhmadovGuest Service Supervisor
par un voyageur
Publié le 17 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
25 juin 2024 par Hasan Dadashov, Gestion de l’hôtel
Dear HaticeThank you for taking the time to rate your recent stay with us. We noticed that you rated us 4 out of 10, and we sincerely apologize if your experience did not meet your expectations.We hope to have the opportunity to welcome you back to ibis Baku City Hotel and provide you with an enhanced experience.Warm regards,Front Office Team.
par un voyageur
Publié le 10 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
12 juin 2024 par Hasan Dadashov, Gestion de l’hôtel
Dear AliaksandrThank you for the great review of our hotel!We are glad that you enjoyed your stay and hope to see you again very soon.Best Regards,Front Office Team
