Note fondée sur 64 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
3,9 Service et personnel
4,3 Confort de la chambre
4,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Extremely elegant hotel
Publié le 14 oct. 2019 sur HotelsIn a large suite that any palace would be proud to offer, we had a quiet and very confortable stay. We had excellent food from room service and went to the great spa and pool every day of our stay. A little far from the historic center but they offer a free shuttle to downtown every hour.
Commentaires de Gestion de l’hôtel
16 oct. 2019 par Esmira Huseynova Reservation and Quality Departmen, Gestion de l’hôtel
Dear Michel, We very much appreciate your comments regarding your stay at the Pullman Baku. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Esmira Huseynova Reservation and Quality Department
par franklin
Publié le 10 août 2015 sur Hotels
par un voyageur de racquinghem
Hôtel très excentré Besoin d un taxi cout++++
Publié le 25 juin 2015 sur Expedia
Pour : Accueil effectue par responsable qui vous aide pour obtention du visa en France
Piscines et spas très biens
Contre : Serveurs bars et restaurants
Carte des boissons
Carte des vins
Emplacement : Très excentré Besoin taxis++++
Baku est une ville magnifique Curiosités +++Shopping+++
Personnel ne parle pas tous anglais couramment
Serveurs des restaurants et des bars désagréables
Refuse de donner carte des boissons
Erreurs ++++ dans la carte des vins ( année erronée ,cépages ?,....)Les serveurs d autres parts n ont aucune connaissance en vin !!!
Pour un grand hôtel non acceptable!
par un voyageur
Publié le 4 févr. 2020 sur Expedia
Super nice staff / wanted to show me all the facilities in the hotel and they gave me an upgrade which is very nice
Commentaires de Gestion de l’hôtel
4 févr. 2020 par Sincerely, Sabina Lachinova Reservation and Qualit, Gestion de l’hôtel
Dear Valued Guest,
We very much appreciate your comments regarding your stay at the Pullman Baku.
It is always a pleasure to receive positive feedback. I will share your comments with our team.
I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be more pleasant than the previous one.
par un voyageur
Publié le 24 janv. 2020 sur Expedia
Nice place but the house keeping might stole some money from me.
Commentaires de Gestion de l’hôtel
28 janv. 2020 par Sincerely, Sabina Lachinova Reservation and Qualit, Gestion de l’hôtel
Dear Guest,
Thank you for your feedback regarding your stay at the Pullman Baku.
We acknowledge your comments regarding money which might have been missing during your stay. We investigated thoroughly the matter with our housekeeping and security teams. Our operation manager had a meeting with you afterwards giving you all information related to this matter. We hereby can stated that none of our employees have been involved in a malicious cut.
Thanks for your understanding
par un voyageur
Publié le 30 déc. 2019 sur Hotels
Amazing stay.I really enjoyed my stay.P
Commentaires de Gestion de l’hôtel
3 janv. 2020 par Aynur Sharifova, Gestion de l’hôtel
Dear Ahmed,
We very much appreciate your comments regarding your stay at the Pullman Baku. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Aynur Sharifova
Reservation and Quality Department
par un voyageur
Not a 5 star hotel
Publié le 29 déc. 2019 sur HotelsI ordered a car for when I arrived and it didn't show. After 3 days I couldn't hing else to my room even though I paid in advance for 7 nights and offered to leave my credit card I had to come down at 11PM to clear upy bill and then leave a $400 credit on my card. When I went to check out I asked them at 10AM to have my bill ready for 1AM the following day. When I went to check out nothing was ready and I spent 35-40 minutes checking out.
Commentaires de Gestion de l’hôtel
30 déc. 2019 par Sabina, Gestion de l’hôtel
Dear Mr. Wilson,
Highly appreciate your valued feedback in regards of your recent stay.
As per our information, after your transportation request our reservation department had answered to you with the options which wasn't responded back.
Front desk had send an information letter for in order to have the new level of the deposit.
Our system supports to present the bill automatically 24 hours.
Thank you again for sharing your experience
Sincerely,
Sabina Lachinova
Reservation and Quality Department
par un voyageur
Publié le 31 oct. 2019 sur Hotels
بشكل عام ممتاز والموظفين ودودون جدا وسهل التعامل معهم ولكن الفندق يستحق 4 نجوم
Commentaires de Gestion de l’hôtel
4 nov. 2019 par Esmira Huseynova Reservation and Quality Departmen, Gestion de l’hôtel
Dear Ahmed, We very much appreciate your comments regarding your stay at the Pullman Baku. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Esmira Huseynova Reservation and Quality Department
par un voyageur de Dubai
Publié le 29 sept. 2019 sur Expedia
They didnt the bersheet and towels daily and sometimed i have ti call 2ctimes fir water shower gel etc
Commentaires de Gestion de l’hôtel
30 sept. 2019 par Esmira Huseynova Reservation and Quality Departmen, Gestion de l’hôtel
Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Pullman Baku. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Esmira Huseynova Reservation and Quality Department
par un voyageur
فندق جميل والخدمات جدا سياءا جدا
Publié le 28 sept. 2019 sur Hotelsكان الاستقبال والتوديع جدا جدا سياء ولا انصح ب الفندق
Commentaires de Gestion de l’hôtel
30 sept. 2019 par Esmira Huseynova Reservation and Quality Departmen, Gestion de l’hôtel
Dear Mohmmed, Thank you for taking the time to tell us about your experience at the Pullman Baku. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Esmira Huseynova Reservation and Quality Department
