Ratings based on 219 Guest Reviews
Hear it directly from our travellers
4.2 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.8 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Great stay
Posted Jul. 31, 2024 on HotelsThis hotel was a little gem.
We had a family room and it was absolutely huge! As was the bathroom.
The room and downstairs area looked recently renovated and looked great - think Lust wallpaper with a bit of Abigail Ahern.
Definately recommend.
Comment from Hotel Management
Sep. 21, 2024 by M.R, Hotel Management
Thank you for your review, we hope to see you again in the future.
by A traveller
Posted Jul. 30, 2024 on Hotels
by A traveller
Posted Jul. 30, 2024 on Expedia
Look, I slept well, it was in a good location, some free parking and, as the desk staff inexplicably pointed out: I did get a 'very good deal' through a third party booking agency. That considered though, I'm glad to have not paid full price because it was not a 4* experience unfortunately. For cleaning: there is mold in our bathroom ceiling, the mugs had dried coffee in them, there was a spider in the window, and the light and bedhead are dusty.
For maintenance: there was no privacy curtain, no mirror except the bathroom, no luggage rack, the ceiling lamp is crooked, a bedside drawer had a screw poking out, no hooks or additional towel racks (one small towel heated rack), the shower fitting wobbled dramatically and the bathroom door is water damaged.
And for overall experience: staff woke us before 6am sitting outside our room to smoke and complain, the corridor smelled strongly of cigarettes and the shower basin creaked loudly with every step. Glad to be moving on.
by A traveller
Lovely hotel
Posted Jul. 20, 2024 on HotelsLovely place to stay, the hotel couldnt find our booking with hotels.com but accommodated us straight away, well worth a visit
Comment from Hotel Management
Jul. 22, 2024 by Management , Hotel Management
Thank you so much for your lovely feedback! We are glad to hear you enjoyed your stay and are grateful for your recommendation! Please feel free to come back anytime your this way. :)
by A traveller
Posted Jul. 15, 2024 on Expedia
Situated in the centre of Bala. Reception is a shambles and the eating arrangements appear more suited to a Western. The Staff, the following morning, were most helpful.
Comment from Hotel Management
Jul. 18, 2024 by Management , Hotel Management
Thank you for your feedback! We are pleased to hear that you found our morning staff helpful, as we do always try our best to accommodate and help out our guests with anything they should need when possible!Sorry to hear your negative views on the reception and dining experience. We have newly implemented policies and procedures that we are currently training all staff on, in order to make the check in and reception facilities a smoother and more accessible process. We have also extended our kitchen opening times in the last few days, now we are open 12-8pm Monday to Saturday and then 12-6pm Sundays, to create a more enjoyable dining experience guests. In addition, we are currently looking into some menu changes to refresh our menu and provide a good selection of meals for guests.I hope you will see the difference should you visit again in the future, and we appreciate your feedback!
by A traveller
Posted Jun. 16, 2024 on Expedia
Comment from Hotel Management
Jul. 2, 2024 by Michael, Hotel Management
Thank you for your lovely feedback, look forward to welcoming you again soon.
by A traveller
Posted Jun. 11, 2024 on Hotels
Excellent location for exploring Wales, clean comfy rooms and all the staff were friendly and helpfull, rooms are a reasonable rate so all good.
Comment from Hotel Management
Jul. 2, 2024 by MR, Hotel Management
Thank you for your lovely feedback, look forward to welcoming you again soon.
by A traveller
Would stay again
Posted Jun. 10, 2024 on HotelsPretty good
Comment from Hotel Management
Jul. 2, 2024 by M.R, Hotel Management
Thank you for your lovely feedback, look forward to welcoming you again soon.
by A traveller
Excellent short stay.
Posted Jun. 8, 2024 on HotelsExcellent stay, brilliant staff, fantastic food. Very clean and the room was serviced each day. We will definately stay at this hotel again.
Located in the center of Bala.
Comment from Hotel Management
Jul. 2, 2024 by M.R, Hotel Management
Thank you for your lovely feedback, look forward to welcoming you again soon.
by A traveller
Posted Jun. 7, 2024 on Expedia
Comment from Hotel Management
Jul. 2, 2024 by M.R, Hotel Management
Thank you for your feedback, we would love to know what we could do to improve your experience with us in the future.
