Note fondée sur 221 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
4,2 Service et personnel
4,1 Confort de la chambre
3,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 14 août 2024 sur Hotels
par un voyageur
Ok stay
Publié le 12 août 2024 sur HotelsRooms could do with some upgrade. Floors were creaking and we were disturbed by those walking above (floor creaking again) and outside the door(thin walls no sound proofing)
The breakfast was good and the lady serving the breakfast was pretty attentive.
par un voyageur
Great stay
Publié le 31 juill. 2024 sur HotelsThis hotel was a little gem.
We had a family room and it was absolutely huge! As was the bathroom.
The room and downstairs area looked recently renovated and looked great - think Lust wallpaper with a bit of Abigail Ahern.
Definately recommend.
Commentaires de Gestion de l’hôtel
21 sept. 2024 par M.R, Gestion de l’hôtel
Thank you for your review, we hope to see you again in the future.
par un voyageur
Publié le 30 juill. 2024 sur Hotels
par un voyageur
Publié le 30 juill. 2024 sur Expedia
Look, I slept well, it was in a good location, some free parking and, as the desk staff inexplicably pointed out: I did get a 'very good deal' through a third party booking agency. That considered though, I'm glad to have not paid full price because it was not a 4* experience unfortunately. For cleaning: there is mold in our bathroom ceiling, the mugs had dried coffee in them, there was a spider in the window, and the light and bedhead are dusty.
For maintenance: there was no privacy curtain, no mirror except the bathroom, no luggage rack, the ceiling lamp is crooked, a bedside drawer had a screw poking out, no hooks or additional towel racks (one small towel heated rack), the shower fitting wobbled dramatically and the bathroom door is water damaged.
And for overall experience: staff woke us before 6am sitting outside our room to smoke and complain, the corridor smelled strongly of cigarettes and the shower basin creaked loudly with every step. Glad to be moving on.
par un voyageur
Lovely hotel
Publié le 20 juill. 2024 sur HotelsLovely place to stay, the hotel couldnt find our booking with hotels.com but accommodated us straight away, well worth a visit
Commentaires de Gestion de l’hôtel
22 juill. 2024 par Management , Gestion de l’hôtel
Thank you so much for your lovely feedback! We are glad to hear you enjoyed your stay and are grateful for your recommendation! Please feel free to come back anytime your this way. :)
par un voyageur
Publié le 15 juill. 2024 sur Expedia
Situated in the centre of Bala. Reception is a shambles and the eating arrangements appear more suited to a Western. The Staff, the following morning, were most helpful.
Commentaires de Gestion de l’hôtel
18 juill. 2024 par Management , Gestion de l’hôtel
Thank you for your feedback! We are pleased to hear that you found our morning staff helpful, as we do always try our best to accommodate and help out our guests with anything they should need when possible!Sorry to hear your negative views on the reception and dining experience. We have newly implemented policies and procedures that we are currently training all staff on, in order to make the check in and reception facilities a smoother and more accessible process. We have also extended our kitchen opening times in the last few days, now we are open 12-8pm Monday to Saturday and then 12-6pm Sundays, to create a more enjoyable dining experience guests. In addition, we are currently looking into some menu changes to refresh our menu and provide a good selection of meals for guests.I hope you will see the difference should you visit again in the future, and we appreciate your feedback!
par un voyageur
Publié le 16 juin 2024 sur Expedia
Commentaires de Gestion de l’hôtel
2 juill. 2024 par Michael, Gestion de l’hôtel
Thank you for your lovely feedback, look forward to welcoming you again soon.
par un voyageur
Publié le 11 juin 2024 sur Hotels
Excellent location for exploring Wales, clean comfy rooms and all the staff were friendly and helpfull, rooms are a reasonable rate so all good.
Commentaires de Gestion de l’hôtel
2 juill. 2024 par MR, Gestion de l’hôtel
Thank you for your lovely feedback, look forward to welcoming you again soon.
par un voyageur
Would stay again
Publié le 10 juin 2024 sur HotelsPretty good
Commentaires de Gestion de l’hôtel
2 juill. 2024 par M.R, Gestion de l’hôtel
Thank you for your lovely feedback, look forward to welcoming you again soon.
